IT Systems Engineer

Cambridge Isotope Separation (CIS) has an outstanding opportunity for an IT Systems Engineer based in our Xenia, Ohio location. CIS is the world leader in the separation of 13C and 18O and is a subsidiary of Cambridge Isotope Laboratories (CIL) in Massachusetts, the world's leading producer of stable isotopes and stable isotope-labeled compounds. CIL Separates both 13C and 18O at its Xenia, Ohio, facility and has the world's largest production capacity for both 13C and 18O. CIL also has the only large capacity nongovernmental D2O (Deuterium Oxide) enrichment columns in the world located at its CIS facility.

We are seeking a skilled IT Systems Engineer to join our team. This role involves designing, configuring, and implementing network and system hardware/software solutions across the organization, including cloud infrastructure. The successful candidate will also play a key role in supporting the IT service desk, focusing on resolving complex technical issues and providing expert-level assistance to end-users. This position offers opportunities for professional growth and the chance to make a significant impact on our organization's IT infrastructure and security posture. It requires a highly motivated individual who can work effectively both as part of a team and independently, with the ability to take initiative and solve complex problems with minimal supervision.

Key Responsibilities

Network and IT Infrastructure

• Analyze, design, build, and configure local area networks (LAN), wide area networks (WAN), and cloud-based networks.
• Install and configure network equipment and firewalls and manage security settings for all network endpoints.
• Troubleshoot and resolve network issues.
• Evaluate network performance and suggest improvements.
• Set up and maintain desktop computer equipment, including operating systems and user applications.
• Manage user access permissions and security settings.
• Assist in monitoring, analyzing, and investigating cybersecurity alerts and incidents, providing support in implementing measures to mitigate risks and prevent future occurrences.
• Assist with data mining, log reviews, and security investigations using a SIEM platform.
• Implement and maintain virtualization technologies to optimize resource utilization.

IT Service Desk Support

• Collaborate closely with the IT service desk team to resolve complex technical issues using ITIL best practices.
• Provide expert-level support for escalated tickets, focusing on root cause analysis and resolution.
• Assist in developing and maintaining knowledge base articles and troubleshooting guides.
• Participate in training service desk staff on advanced technical topics.
• Provide training and support to end-users on system usage, updates, and cybersecurity best practices, ensuring users are informed, proficient, and equipped to identify and respond to potential security threats.
• Conduct regular service reviews and suggest improvements to enhance service delivery.

System Administration and Support

• Maintain network infrastructure and apply hardware and software updates, to ensure efficient system operation.
• Document activities and changes to the systems in a formal manner according to SOPs.
• Prepare and maintain detailed reports for regulatory compliance, including user and system audits. Ensure all documentation meets industry standards and regulatory requirements.
• Develop and implement automation scripts to streamline system management tasks.
• Participate in disaster recovery and business continuity planning to ensure system resilience.
• Perform other duties as assigned by IT management.

• Bachelor’s degree in technical field such as computer science, computer engineering or systems engineering, or other relevant certifications and work experience.
• Minimum 3 years of experience in IT systems engineering.
• Proficiency with Microsoft 365 and Azure.
• Must be able to handle multiple tasks, take initiative, and follow through to see projects to completion.
• Must possess strong verbal and written communication skills.
• Must be able to work effectively independently and as part of a team.
• Previous IT helpdesk experience.
• Must be able to routinely lift up to 50 lbs.

Preferred Skills and Qualifications

• Professional certifications such as CCNA, CompTIA Network+ and Security+, Microsoft role-based certifications (e.g., Microsoft 365 Certified: Administrator Expert).
• Experience with Cisco and Aruba network switch and router equipment.
• Experience with Palo Alto firewall technology.
• Experience with VMWare and Microsoft virtualization technologies.
• Experience with Rapid7 security tools.
• Experience with PowerShell commands and scripting.
• Familiarity with automation tools and containerization technologies.
• Experience with Microsoft Dynamics 365 F&O.
• Familiarity with FDA GxP compliance is strongly preferred.

CIL and CIS offer a competitive salary and comprehensive benefits including generous paid time off, Long Term Incentives, 6% matching 401K plan and health insurance with no in-network deductible.

Cambridge Isotope Laboratories is an Equal Opportunity Employer.

Learn more about us on our website: www.isotope.com

About Us:

Cambridge Isotope Laboratories, Inc. (CIL) is the world’s leading producer of stable isotopes and stable isotope-labeled compounds. With approximately 750 employees and laboratories in four countries, CIL specializes in the process of labeling biochemical and organic compounds with highly enriched, stable (nonradioactive) isotopes of carbon, hydrogen, nitrogen and oxygen. Our chemists substitute common atoms (e.g., 1H, 12C, 14N, 16O) with rare, highly valued isotopes (e.g., 2H or D, 13C, 15N, 18O) so that the final product can be readily measured or traced using mass spectrometry (MS) or nuclear magnetic resonance (NMR). CIL’s products are utilized in laboratories, medical, government and academic research centers and health care facilities worldwide.

We are proud that CIL products have contributed to medical advancements in cancer research, new-drug development, environmental analysis, and medical diagnostic research. In the past decade, as the fields of proteomics and metabolomics have developed as leading techniques for determining biomarkers for disease presence, progression and the monitoring of therapeutic response, CIL has worked closely with industry leaders and researchers to provide the stable isotope-labeled tools needed for improved quantitation and qualification of complex biological systems.

After decades of research, stable isotopes have found their place in an ever expanding commercial scale applications in pharmaceuticals, semiconductors, flat panel displays as well as other high technology fields specifically with deuterium oxide (D2O) and deuterium gases. Pharmaceutical companies have begun to investigate deuteration of molecules that may provide advantages over their existing nondeuterated counterparts. In addition, increasing research into the potential medical advantages of new deuterated drugs is also occurring. In high technology, deuterated organic molecules and deuterium gas are commonly used in the manufacturing of microelectronics and OLEDs, which contribute to the increased lifetime of the devices.

Learn more about us on our website: www.isotope.com