About Us
Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.
Canary is utilized by 20,000+ hoteliers in 90+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.
Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, FPrime, and Insight Ventures.
Join us in shaping the future of hospitality!
About the Role
We’re seeking a proactive and driven Customer Success Manager (CSM) to join our APAC-focused team. In this role, you’ll be instrumental in ensuring the success of deployments, fostering long-term client relationships, and expanding Canary's presence within the Mid-Market and SMB accounts across APAC.
As a CSM, you’ll collaborate closely with the Customer Success, Sales, and Product teams to support client success and growth while contributing to Canary's strategic goals for the region. Your efforts will directly influence the company’s expansion and establish you as a key player in shaping the future of hospitality technology in APAC.
We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:
Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!
Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.
Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.
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At Canary Technologies, we're on a mission to transform the hospitality experience, and we're looking for a Customer Success Manager (APAC) to join our dynamic team! If you’re someone who thrives on building relationships and guiding clients through their journey, this role is perfect for you. As a key player in our APAC region, you'll enjoy the thrill of collaborating across teams to ensure our clients realize the full benefits of our cutting-edge solutions. You’ll lead onboarding processes, helping clients get up to speed with our modern software that enhances hotel operations for industry giants like Marriott and Wyndham. Your strong communication skills will be pivotal as you build lasting relationships with clients, understanding their unique challenges and identifying opportunities for growth. You’ll use your analytical mindset to assess client needs and tailor our offerings accordingly, ensuring they achieve their goals quickly and efficiently. In this role, you’ll not only drive customer value but also contribute to Canary’s strategic objectives, making a real impact on our expansion throughout the region. With a culture that prioritizes work-life balance and fun, we’re committed to supporting your personal and professional growth. Join us and become a vital part of a revolutionary journey in the hospitality tech landscape!
Canary Technologies is helping to modernize the hotel technology stack with agile, cloud-based solutions to improve antiquated workflows. Canary provides a suite of innovative, PCI-compliant tools that help hotels provide a better guest experience...
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