Senior Backend Engineer - Support Enablement (open to remote across ANZ)

As a Senior Backend Engineer - Support Enablement at Canva, your main responsibilities include building tools and services that enhance user experience, collaborating with cross-functional teams to craft efficient support frameworks, and improving backend methodologies. You’ll also mentor fellow engineers and identify opportunities for innovative projects that drive efficiency.

To qualify for the Senior Backend Engineer - Support Enablement position at Canva, you should have at least 5 years of experience in building distributed systems and backend services, particularly using Java. Experience integrating AI or LLM tools is a plus, alongside strong problem-solving skills and the ability to communicate effectively with various teams.

Canva boasts a vibrant and inclusive company culture, where employees are encouraged to bring their whole selves to work. As a Senior Backend Engineer - Support Enablement, you'll find a supportive environment that values creativity, collaboration, and personal well-being, balanced with a drive to achieve ambitious goals. There are plenty of fun moments and connections to enjoy along the way!

The Senior Backend Engineer - Support Enablement role contributes to Canva's mission by developing scalable and effective support solutions that directly impact the user experience for millions. You'll help facilitate internal processes to support 1 billion users, leveraging technology and automation to streamline support efforts without increasing headcount.

At Canva, a Senior Backend Engineer can expect to work on dynamic and innovative projects such as developing advanced support systems, integrating AI-driven tools, and constantly improving backend practices to ensure a smooth user experience across multiple product domains.

As a Senior Backend Engineer, I approach complex problems by breaking them down into smaller, manageable components. I prefer to collaborate with team members to gain different perspectives and leverage our shared knowledge. Additionally, I prioritize thorough testing and code reviews to ensure the robustness of the solution.

Certainly! In my previous roles, I worked extensively on scaling distributed systems, which included handling load balancing and data consistency. I utilized various technologies and frameworks to maintain performance and reliability, ensuring that the systems could handle significant user traffic efficiently.

I have experience using Java-based frameworks such as Spring Boot for microservices architecture, alongside various databases like PostgreSQL and MongoDB for handling data. I also utilize tools for CI/CD pipeline management to streamline deployment processes and improve code quality.

I ensure quality in my code by adopting a disciplined approach to writing clean, maintainable code. I also conduct regular peer reviews, write comprehensive unit tests, and adhere to coding standards. My focus remains on continuous improvement and finding the best engineering practices that will enhance overall code quality.

I find that regular check-ins and updates are vital for effective communication. I use collaborative tools and platforms to maintain transparency and encourage open dialogue, making sure to create a space where everyone's input is valued.

In previous roles, I have mentored junior engineers by guiding them through projects, providing constructive feedback during code reviews, and encouraging them to take ownership of their work. I also organize knowledge-sharing sessions, helping them develop their technical skills in a supportive environment.

I have worked on projects that involved integrating AI tools to enhance user experiences, particularly in automating workflows and improving insights through data analysis. I envision using them to streamline processes within backend development, making systems more efficient while maintaining a user-centric approach.

I have actively participated in Agile methodologies by being involved in daily stand-ups, sprint planning, and retrospectives. This has allowed me to contribute to an adaptive work culture where continuous feedback and rapid improvements are prioritized, aligning with project goals effectively.

I stay updated by subscribing to industry newsletters, attending tech conferences, and participating in online communities where I can share insights and learn from peers. Continuous learning is vital in this field, and I actively seek out new resources and training opportunities.

I am excited about the prospect of working as a Senior Backend Engineer at Canva because of its commitment to creativity and equitable design. I admire Canva’s mission to empower millions of users, and I believe my technical skills and passion for user experience align perfectly with the company’s goals.