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Disaster Recovery Center Liaison

The Disaster Recovery Center Liaison plays a crucial role in coordinating disaster relief efforts at designated Disaster Recovery Centers (DRCs). This position serves as the primary point of contact between local, state, and federal agencies, ensuring that survivors receive timely and accurate information regarding disaster assistance programs. The DRC Liaison is responsible for facilitating effective communication, monitoring center operations, and addressing concerns from both staff and the public.

Local hires preferred.

Key Responsibilities:

  • Act as the primary liaison between emergency management agencies, government officials, nonprofit organizations, and disaster survivors at the DRC.
  • Provide guidance on disaster assistance programs, including Individual Assistance (IA), Public Assistance (PA), and other federal, state, and local relief efforts.
  • Assist in coordinating on-site resources to ensure effective and efficient support for disaster survivors.
  • Monitor daily operations of the DRC, ensuring compliance with established protocols and addressing any operational challenges.
  • Support case management efforts by guiding survivors through the application process for disaster aid, including FEMA assistance, Small Business Administration (SBA) loans, and other recovery programs.
  • Gather and report data related to survivor needs, service gaps, and DRC effectiveness to improve disaster response efforts.
  • Collaborate with local officials and community partners to enhance outreach and survivor engagement efforts.
  • Address concerns, complaints, and questions from survivors, escalating issues as necessary to appropriate agencies.
  • Maintain records of interactions, reports, and correspondence for documentation and auditing purposes.
  • Experience in disaster recovery, emergency management, case management, or a related field.
  • Knowledge of FEMA disaster assistance programs, state and local emergency management protocols, and community recovery resources.
  • Strong interpersonal and communication skills, with the ability to interact effectively with diverse populations.
  • Ability to work under pressure in a fast-paced, high-stress environment.
  • Experience working with government agencies, nonprofit organizations, or community-based groups in disaster response and recovery efforts.
  • Ability to travel and work extended hours, including weekends, as needed during disaster response operations.

CDR Maguire is an Equal Opportunity Employer M/F/D/V and EO/AAN/D. Must be able to work in the United States to apply.

Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Disaster Recovery Center Liaison, CDR Companies

Are you passionate about helping communities recover from disasters? CDR Maguire is looking for a dedicated Disaster Recovery Center Liaison to join our team. In this role, you'll be the vital link between survivors and the various agencies that provide assistance post-disaster. You will be stationed at Disaster Recovery Centers (DRCs), where you will facilitate communication among emergency management agencies, government officials, nonprofit organizations, and the families directly affected by disasters. You'll guide survivors through the maze of disaster assistance programs, ensuring they understand their options for support, including Individual Assistance and Public Assistance. Daily, you'll monitor the center's operations, address any concerns from both staff and survivors, and play a key role in case management. You will assist in gathering crucial data on survivor needs and DRC effectiveness, all while collaborating with local officials to enhance outreach efforts. With your strong interpersonal skills, you’ll address questions and complaints, making sure that everyone feels heard and supported. To succeed in this role, familiarity with FEMA assistance programs and emergency management protocols is essential, along with the ability to work effectively under pressure. If you're ready to make a significant impact in disaster recovery, CDR Maguire is eager to have you on the team! Local hires are preferred, and commitment to working extended hours during disaster operations is expected.

Frequently Asked Questions (FAQs) for Disaster Recovery Center Liaison Role at CDR Companies
What are the main responsibilities of a Disaster Recovery Center Liaison at CDR Maguire?

The Disaster Recovery Center Liaison at CDR Maguire serves as the essential point of contact for survivors looking for assistance following a disaster. Responsibilities include providing guidance on disaster assistance programs, coordinating resources, monitoring DRC operations, supporting case management, and addressing concerns from the public and staff. By ensuring effective communication between various agencies and survivors, the liaison plays a vital role in effective disaster response.

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What qualifications do I need to apply for the Disaster Recovery Center Liaison position at CDR Maguire?

To apply for the Disaster Recovery Center Liaison position at CDR Maguire, candidates should have experience in disaster recovery, emergency management, or case management. Additionally, knowledge of FEMA disaster assistance programs and strong communication skills are important. Individuals should also be capable of working under pressure and have a commitment to community engagement and outreach.

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How does the Disaster Recovery Center Liaison assist survivors in navigating disaster assistance programs?

The Disaster Recovery Center Liaison assists survivors by providing clear guidance on various disaster assistance programs, such as FEMA Individual Assistance and Public Assistance. They help individuals understand the application process, available resources, and necessary documentation needed for aid, ensuring that each survivor receives the support they need during recovery.

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Can you describe the working conditions for the Disaster Recovery Center Liaison at CDR Maguire?

Working as a Disaster Recovery Center Liaison at CDR Maguire involves being on-site at DRCs during disaster operations, which can be physically and emotionally demanding. Liaisons may need to work extended hours, including weekends, particularly in high-stress situations. The role requires adaptability to changing circumstances and the ability to provide support in a fast-paced environment.

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What kind of community connections does a Disaster Recovery Center Liaison build at CDR Maguire?

A Disaster Recovery Center Liaison at CDR Maguire builds connections with local officials, community organizations, and nonprofit groups to enhance outreach efforts. By fostering these relationships, the liaison helps improve visibility and accessibility of disaster assistance programs, ensuring that survivors know the resources available to them during their recovery.

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Common Interview Questions for Disaster Recovery Center Liaison
What strategies would you use to communicate effectively with disaster survivors?

To effectively communicate with disaster survivors, I would prioritize active listening to understand their concerns fully. I would use clear, jargon-free language to explain available resources and provide timely updates. Establishing rapport is essential, so I would employ empathy and patience in every interaction.

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How do you prioritize tasks in a high-pressure environment during disaster recovery operations?

In a high-pressure environment, I would prioritize tasks by assessing the most urgent and impactful needs of survivors first. I would use a methodical approach to address each issue while remaining flexible to adapt to dynamic circumstances. Being organized and maintaining a clear line of communication with the team would ensure effective task management.

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Can you describe your experience with emergency management protocols?

I have hands-on experience in emergency management protocols, including familiarity with FEMA's guidelines and procedures. Previously, I have worked on teams that coordinated disaster response efforts, which involved understanding the roles of various agencies, documentation requirements, and compliance with established protocols.

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How would you handle a situation where a survivor is unhappy with the assistance provided?

If a survivor is unhappy with the assistance provided, I would first listen carefully to their concerns and empathize with their situation. I would ensure that I fully understand the issue and then work collaboratively with them to explore possible solutions, escalating the matter to appropriate agencies if necessary. Maintaining respect and support throughout the discussion is key.

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Why are local hires preferred for the Disaster Recovery Center Liaison position?

Local hires are preferred for the Disaster Recovery Center Liaison position because they often have a better understanding of the community's unique challenges, local resources, and relationships with local officials. This knowledge can significantly enhance the effectiveness of disaster response efforts and improve outreach to survivors.

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What experience do you have with community outreach and engagement?

I have experience conducting community outreach initiatives, where I worked with local organizations to educate residents about disaster preparedness and available recovery resources. I developed strategies to engage diverse communities, ensuring that all individuals had access to necessary information and support following disasters.

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How do you ensure data related to survivor needs is accurately gathered and reported?

To ensure accurate data collection, I would employ standardized forms and checklists specifically designed for gathering survivor needs. Regularly reviewing this data will help identify trends and gaps in services. Clear communication with all team members is essential to maintain accuracy and comprehensiveness when reporting the findings.

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What steps would you take to ensure compliance with established operational protocols at the DRC?

To ensure compliance with operational protocols at the DRC, I would thoroughly familiarize myself with the protocols before operations begin. I would conduct regular training sessions for staff and volunteers to reinforce adherence while monitoring daily operations to address any deviations promptly.

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How do you handle working with vulnerable populations during disaster recovery?

Working with vulnerable populations requires sensitivity and awareness of their unique challenges. I approach each interaction with compassion and respect, ensuring their voices are heard. Building trust is vital, so I strive to create safe spaces where individuals feel comfortable seeking assistance and sharing their needs.

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What motivates you to work in disaster recovery and support affected communities?

My motivation to work in disaster recovery stems from a deep sense of service and commitment to supporting communities in crisis. I believe that every individual deserves access to support and resources during their toughest times, and contributing to their recovery and resilience is profoundly rewarding.

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DATE POSTED
April 9, 2025

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