Job details

Order Entry Specialist

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Location: Pine Bluff, AR

Onsite: Monday through Friday

Hours: 7:00 am to 4:00 pm

About CMI: Central Moloney has been a trailblazer in manufacturing distribution transformers and transformer components since 1949. Our ISO 9001-certified legacy is built on delivering top-notch products, on-time reliability, and pushing the boundaries of excellence. Join us in powering a future resonating with Central Moloney's strength.

About the Role: The Order Entry Specialist will be responsible for accurately entering customer orders, maintaining detailed customer contract records, and assisting with accounting-related issues. Attention to detail, strong organizational skills, and the ability to manage multiple tasks simultaneously are crucial to success in this role.

Essential Duties and Responsibilities:

· Accurately enter customer orders into the ERP system, ensuring all customer information and product specifications are correct.

· Maintain, update, and manage multi-year customer contracts, completing quarterly pricing updates accurately.

· Provide high-quality customer service via phone and email, responding promptly to inquiries and resolving order-related issues.

· Regularly assist the accounting department with invoice issues, including collections support.

· Collaborate and interact with internal departments (sales, production, accounting) and external clients.

· Load production details onto customer orders, ensuring accuracy and timeliness.

· Generate and distribute bi-monthly status reports to customers.

· Manage clerical tasks, including filing purchase orders, maintaining records, organizing documentation, and assisting with amendments.

· Place orders for office supplies, ensuring inventory remains adequately stocked.

· Provide occasional switchboard relief, managing incoming calls professionally.

· High School Diploma or GED required.

· Minimum 3 years’ experience in an administrative or customer service role, preferably within a manufacturing or industrial environment.

· Excellent customer service and communication skills (verbal and written).

· Strong organizational skills, able to manage multiple priorities simultaneously while meeting deadlines.

· High attention to detail, ensuring data accuracy, integrity, and confidentiality.

· Proficiency in standard office software, including MS Office Suite (Word, Excel, Outlook).

Preferred Qualifications:

· Experience in contract administration or order management within a manufacturing environment.

· Familiarity with basic accounting procedures or experience supporting accounting departments with invoice processing.

· Demonstrated proficiency using AS400 or similar ERP systems is a plus but not required.

Working Conditions:

· 40-hour workweek with flexibility for overtime as required to meet business needs.

· Office environment within manufacturing setting; routine interaction with production and accounting teams.

· Ability to sit for extended periods, and occasionally handle filing or office supplies weighing up to 15 lbs.

Benefits:

· Competitive annual salary + incentives.

· Comprehensive benefits package, including 401(k), Dental & Health insurance for employee only, Life insurance, etc.

Central Moloney is an equal-opportunity employer committed to diversity and inclusion in the workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, familial status, genetic information, veteran status, or any other characteristic protected by law. Our dedication to fostering an inclusive environment extends to all aspects of employment, from recruitment to professional development. We encourage candidates of all backgrounds to apply, as we believe diverse perspectives contribute to the strength and success of our team.

Recruitment Policy: No Third-Party Involvement

We value the interest of all job seekers; however, we do not accept unsolicited resumes or candidate submissions from recruitment agencies, staffing firms, or third-party recruiters. Any resumes submitted in the absence of a signed agreement with Central Moloney, Inc. will be considered the property of CMI. Central Moloney will not be responsible for any fees related to unsolicited resumes.

Average salary estimate

$50000 / YEARLY (est.)

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$40000K

$60000K

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What You Should Know About Order Entry Specialist, Central Moloney

Join our dynamic team at Central Moloney as an Order Entry Specialist and be part of a company with a rich history in manufacturing distribution transformers since 1949. We take pride in our commitment to excellence and customer satisfaction, and we're looking for someone who shares that passion. In this pivotal role, you'll be responsible for accurately entering customer orders into our ERP system, ensuring that every detail—from customer information to product specifications—is on point. Communication is key, so you'll provide top-notch customer service through phone and email, quickly responding to inquiries and resolving any order-related issues. This isn't just about data entry; you'll also maintain multi-year customer contracts and assist our accounting team with invoice challenges. With your strong attention to detail and organizational skills, you'll manage various tasks, including generating status reports, filing purchase orders, and ensuring our office supplies are stocked. A successful Order Entry Specialist at Central Moloney brings at least three years of experience in an administrative or customer service role, ideally within a manufacturing setting. If you're proficient in MS Office and have a knack for multitasking, we would love to hear from you. Come be a part of a team where your skills can shine and contribute to our legacy of innovation and reliability.

Frequently Asked Questions (FAQs) for Order Entry Specialist Role at Central Moloney

What are the key responsibilities of the Order Entry Specialist at Central Moloney?

The Order Entry Specialist at Central Moloney is primarily responsible for accurately entering customer orders into the ERP system, maintaining detailed customer contract records, and providing exceptional customer service. You will need to handle various administrative tasks such as generating status reports, assisting the accounting department with invoicing, and ensuring the smooth flow of communication between internal departments and customers.