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Community Resource Specialist

Thanks for your interest in Children's Mercy!

Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

Overview

The Community Resource Specialist position works to meet the tangible needs of patients and families. Responsibilities include sharing of pertinent patient information to the team, performing outreach and education to patients and families, assisting wit

At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

Responsibilities

  • Care Coordination/Patient and Family Support
  • Practice Management

Qualifications

  • Master's Degree and 1-2 years experience Demonstrates flexibility in working with various team members and groups; excellent communication even during stressful interactions. or
  • Bachelor's Degree and 3-5 years experience Demonstrates flexibility in working with various team members and groups; excellent communication even during stressful interactions. or
  • HS diploma or equivalent and 5-7 years experience Demonstrates flexibility in working with various team members and groups; excellent communication even during stressful interactions.

Benefits at Children's Mercy

The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Learn more about Children’s Mercy benefits.

Starting Pay

Our pay ranges are market competitive. The pay range for this job begins at $21.72/hr, but your offer will be determined based on your education and experience.

Remote Work/Work from Home

This position is not eligible to work remotely, which means that the person hired will be required to work onsite at one of our Children’s Mercy locations and may not work from home.

EEO Employer/Disabled/Vet

Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.

Our commitment to Diversity & Inclusion

CM is committed to creating a diverse and inclusive workforce. Our patients and families come from all walks of life, and so do we. We know that our greatest strengths come from the people who make up our team so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, ethnicity, race, sex, sexual orientation, gender identity and expression, national origin, age, languages spoken, veteran status, color, religion, disability and beliefs.

Average salary estimate

$45100 / YEARLY (est.)
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$45100K
$45100K

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What You Should Know About Community Resource Specialist, Children's Mercy KC

Thanks for your interest in Children's Mercy! We're excited to invite a Community Resource Specialist to join our inclusive and compassionate team in Kansas City, where we believe in making a difference in the lives of children and their families. You'll be part of a vibrant community that supports our mission to provide exceptional care and resources to families in need. In this role, you'll connect with patients and their families to assess their needs and coordinate valuable services that make a tangible impact. Your responsibilities will involve sharing important information with the care team, performing outreach, and educating families on the resources available to them. We are looking for someone who's not just qualified, but who shares our core values of kindness, curiosity, inclusion, teamwork, and integrity. At Children's Mercy, we are wholeheartedly dedicated to creating a workplace that reflects the community we serve, and we take pride in our recognition as a top pediatric hospital by U.S. News & World Report for eleven consecutive years. New hires will be expected to comply with our vaccination policies, ensuring we put the safety of our patients first. If you're ready to join a team that truly makes a difference and thrives on diversity and inclusion, we encourage you to explore this life-changing opportunity with us!

Frequently Asked Questions (FAQs) for Community Resource Specialist Role at Children's Mercy KC
What are the primary responsibilities of a Community Resource Specialist at Children's Mercy?

As a Community Resource Specialist at Children's Mercy, your primary responsibilities involve care coordination and patient-family support. You will assess the needs of patients and their families, perform outreach, and provide education about available resources. You'll be essential in ensuring that families receive the support necessary to navigate their healthcare journey with us.

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What qualifications are required to apply for the Community Resource Specialist position at Children's Mercy?

To apply for the Community Resource Specialist position at Children's Mercy, candidates should have either a Master's Degree with 1-2 years of experience or a Bachelor's Degree with 3-5 years of relevant experience. Alternatively, candidates with a high school diploma and 5-7 years of experience are also considered. Excellent communication skills and flexibility in working with diverse teams are crucial for success in this role.

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What is the starting salary for the Community Resource Specialist role at Children's Mercy?

The starting salary for the Community Resource Specialist position at Children's Mercy begins at $21.72 per hour. However, your final offer will be based on your education and experience, reflecting our market-competitive pay structure.

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Does the Community Resource Specialist position at Children's Mercy offer remote work options?

No, the Community Resource Specialist position at Children's Mercy does not offer remote work options. The successful candidate will need to work onsite at one of our various locations in Kansas City to be fully engaged with our team and the families we serve.

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How does Children's Mercy support diversity and inclusion within its workforce?

Children's Mercy is committed to fostering a diverse and inclusive workforce. We believe that diverse perspectives and experiences enhance patient care and strengthen our hospital's community. Our recruiting efforts focus on welcoming candidates from various backgrounds—their unique contributions are what make our team capable of meeting the needs of all children and families.

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Common Interview Questions for Community Resource Specialist
How do you prioritize care coordination tasks as a Community Resource Specialist?

When prioritizing care coordination tasks, it's essential to assess the urgency of each request. You should always ensure that the most critical needs of patients and families are addressed first, while also managing time efficiently. Discuss your strategies for organizing tasks and how you communicate with team members to ensure no important details are missed.

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Can you provide an example of how you effectively communicated with a patient or family in distress?

In responding to a patient or family in distress, active listening is key. Share an example where you were attentive to their concerns, validated their feelings, and provided the necessary information or support that helped alleviate their anxiety. Highlight your empathetic approach and communication skills.

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What resources do you utilize to assist families in navigating healthcare services?

Discuss various resources you would utilize, such as community programs, government assistance, or hospital services. It’s important to demonstrate your knowledge and initiative in seeking out these resources, explaining how you keep updated on the most effective options for families in need.

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How would you handle a situation where a team member disagrees with your approach to a family's care?

Handling disagreement requires diplomacy. Share how you would approach the conversation with the team member to understand their viewpoint while also advocating for the family's best interests. Emphasize the importance of teamwork and collaboration in providing care.

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Describe a time when you had to adapt to a sudden change in a patient's needs.

Be prepared to share a specific situation where a patient's needs changed unexpectedly. Explain how you quickly reassessed the situation, coordinated with the relevant teams, and modified your approach to ensure the patient received consistent support and care.

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How do you ensure that you are up to date with local resources available to families?

Explain your methods for staying current with community resources, which could include attending local meetings, networking with community organizations, or participating in training sessions. Showing awareness of regional support systems is key for a Community Resource Specialist.

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What role does empathy play in the Community Resource Specialist position?

Empathy is foundational to the Community Resource Specialist role as it enables you to connect with families, understand their challenges, and provide tailored support. Share how you demonstrate empathy through active listening and compassionate communication.

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In your opinion, why is teamwork essential in healthcare roles like the Community Resource Specialist?

Teamwork is fundamental in healthcare, especially for a Community Resource Specialist, as challenges often require collective skills and perspectives. Explain how collaboration enhances patient care and leads to better outcomes. Highlight your experiences working in teams effectively.

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What motivates you to work in a community health-related position?

Discuss your passion for community health and the motivation behind wanting to support families during challenging times. Share a personal story or experience that illustrates your commitment to making a difference.

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How do you approach educating families about available resources without overwhelming them?

When educating families, it's crucial to present information in a clear and concise manner. Share your techniques for breaking down information into manageable parts and offering support without overwhelming them. Emphasize your patience and willingness to guide families at their own pace.

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DATE POSTED
April 6, 2025

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