Automotive Service Advisor | Weekends Off & Full Benefits* | New Braunfels

As an Automotive Service Advisor at Christian Brothers Automotive, your main responsibilities include greeting guests with hospitality, guiding them through the repair process, providing clear communication about their vehicle's status, and ensuring overall guest satisfaction. You’ll also manage the store's workflow effectively and maintain a positive team atmosphere.

To become an Automotive Service Advisor at Christian Brothers Automotive, you need a current driver's license, an acceptable driving record according to our insurance, and proficiency in Windows-based computer software. Experience in automotive guest service and service sales is preferred, along with an associate degree to enhance your credibility in the role.

Christian Brothers Automotive offers a comprehensive benefits package for Automotive Service Advisors, including a competitive salary, a bonus system, healthcare options, matching retirement plans, paid vacations, and holidays. Additionally, you'll have access to ongoing training and career advancement opportunities in a locally owned and operated environment.

Customer satisfaction is a top priority at Christian Brothers Automotive. As an Automotive Service Advisor, you directly contribute to this by building long-term relationships with guests, presenting clear repair solutions, and maintaining open communication throughout the repair process. Our focus on integrity in service sales also reassures guests of their investment in their vehicle.

The Automotive Service Advisor position at Christian Brothers Automotive involves being on your feet for the majority of the workday, which includes standing, walking, and coordinating parts. Occasionally, you may need to lift and carry objects over 50 lbs. You'll also be expected to keep a brisk pace in a high-volume environment.

When answering this question, highlight your passion for customer service and the automotive industry. Mention how the company's values align with your personal philosophy regarding quality service and relationship building. It's also effective to touch on your desire to work in a supportive environment that encourages growth.

When addressing this question, explain your approach to active listening and empathy. Share examples of a time when you turned a challenging situation into a positive experience. Stress the importance of clear communication and finding a solution that meets both the customer's needs and the company's standards.

When asked about your experience, be specific about any previous roles in which you interacted with customers in an automotive or service environment. Highlight your ability to explain technical information in layman's terms and your commitment to customer satisfaction.

In response to this question, emphasize your ability to stay organized and communicate effectively with your team. Discuss how you assess the workload and customer needs to prioritize tasks while ensuring all guests receive timely updates on their vehicle statuses.

Discuss your understanding of the fine line between upselling and providing genuine recommendations. Explain how you assess the vehicle's needs accurately and communicate these professionally to the customer, creating trust that leads to further engagement.

Talk about how effective teamwork contributes to a high-quality service environment. Share experiences where collaboration led to better outcomes for customers, demonstrating your ability to work well with other team members in achieving shared goals.

When answering, mention your commitment to ongoing learning, whether through training sessions, industry publications, workshops, or networking with other professionals. Highlight how staying informed enhances your ability to provide top-notch service to customers.

Use this opportunity to illustrate your communication skills. Describe how you approached the conversation with empathy, presented detailed information on the repairs needed, and offered possible alternatives if applicable, reinforcing the customer’s trust in your recommendations.

Discuss qualities such as strong communication skills, excellent customer service, empathy, and integrity. You might also want to touch on organizational skills and the ability to manage multiple tasks efficiently in a busy environment.

In your response, emphasize the company's commitment to integrity, transparency, and quality service. Discuss how you admire their focus on employee development and fostering long-term customer relationships, which contributes to the overall positive atmosphere of the workplace.