Automotive Service Advisor / Writer | $70k-90K/YR* & Weekends Off | Norwalk

As an Automotive Service Advisor at Christian Brothers Automotive, your primary responsibilities include greeting guests warmly, outlining repair options clearly, managing workflows efficiently, and ensuring an excellent customer experience from start to finish. You'll work to build trust with each guest and resolve any repair questions with integrity and professionalism.

To be considered for the Automotive Service Advisor position at Christian Brothers Automotive, candidates should possess strong automotive customer service experience, have a valid driver's license with an acceptable driving record, and be proficient in computer software used in automotive operations. A background in automotive services or sales is highly beneficial.

Christian Brothers Automotive places a strong emphasis on continuous training and offers various professional development opportunities. Through their Flywheel Learning System, Service Advisors receive ongoing training designed to enhance their skills and career progression, ensuring they remain updated with the latest automotive technologies and customer service strategies.

Automotive Service Advisors at Christian Brothers Automotive enjoy a competitive salary ranging from $70k to $90k, along with additional perks such as performance bonuses, paid holidays, a matching retirement plan, and employer-paid financial wellness programs. Moreover, the company values work-life balance by closing on weekends for personal time.

Christian Brothers Automotive fosters a positive work environment by encouraging teamwork, hosting employee appreciation events, providing ongoing training, and promoting an atmosphere of mutual respect and support. The management believes in recognizing employees’ efforts and contributions to maintain high morale and job satisfaction.

When addressing difficult customers, I listen actively to their concerns, show empathy, and strive to find a suitable solution. It's vital to maintain professionalism throughout the interaction and ensure that they feel heard and valued by offering clear communication and viable options.

My approach to upselling services involves understanding the customer's needs and ensuring that any recommendations I make are genuinely beneficial to them. I focus on transparency, clearly explaining the advantages of additional services and how they contribute to their vehicle's maintenance and longevity.

In a fast-paced environment, I prioritize tasks based on urgency and customer needs. I utilize tools such as checklists and workflow systems to stay organized while ensuring effective communication with the team to keep everyone updated on service statuses.

I approach such situations by breaking down complex automotive jargon into simple, relatable terms. I use analogies if necessary and encourage questions to ensure that the customer fully understands the issue and the recommended solutions.

I have extensive experience with various automotive service software platforms. I am comfortable navigating these tools for managing customer relations, service schedules, and part inventory, which enhances overall workflow efficiency and customer satisfaction.

I am drawn to Christian Brothers Automotive because of its commitment to integrity and customer-centric approach. I admire how the company values employee growth and maintains a positive team environment, which aligns with my career aspirations and personal values.

I remain calm under pressure by focusing on prioritized tasks and maintaining organized communication with teammates. This helps manage workflow effectively, ensuring that every customer receives the attention they deserve, even during busy periods.

In a previous role, I noticed a customer had an urgent need for a vehicle repair that would affect their travel plans. I coordinated with the technician team to expedite the service, keeping the customer informed throughout the process and ultimately enhancing their experience significantly.

Key qualities for a successful Automotive Service Advisor include strong communication skills, empathy, attention to detail, and integrity. It's crucial to build lasting relationships with customers while ensuring their automotive needs are met efficiently and honestly.

I stay informed about the latest trends and technologies by attending workshops, participating in online courses, and following industry news. This commitment helps me provide informed recommendations to customers and enhance my service capabilities.