Server Part-Time

As a Part-Time Server at our Collierville, Tennessee location, you will take food and drink orders, engage with residents in a friendly manner, and ensure their dining experience is enjoyable. You will also be involved in preparing the dining room for meals, assisting the kitchen staff when necessary, and performing end-of-shift duties to maintain a clean and welcoming environment.

To become a Part-Time Server at our Collierville community, you should have experience in providing excellent customer service, a positive attitude, and the ability to work well with others. Physical ability is also a must, as the job involves standing, walking, and occasionally lifting items. The willingness to learn and undergo training is essential for success in this role.

The Part-Time Server role is pivotal in fulfilling our mission of offering seniors an elevated way of life. By engaging residents, ensuring quality service, and contributing to a positive dining experience, you play a vital part in promoting comfort, connection, and joy within our community.

As a new Part-Time Server, you'll receive comprehensive training that covers customer service best practices, food handling procedures, and engaging with residents effectively. We place a high value on continuous learning, so you’ll also have access to ongoing training modules to keep your skills sharp and up to date.

A typical day for a Part-Time Server in Collierville involves setting up the dining area, taking orders from residents, ensuring their experience is enjoyable, and assisting kitchen staff as needed. You'll also engage in friendly conversations with residents to make their meal times special, showcasing the care and attention our community provides.

When dealing with difficult customers as a Part-Time Server, it's crucial to listen actively to their concerns, empathize with them, and reassure them that you will do everything you can to resolve the issue. Always maintain a calm and professional demeanor, and remember that your goal is to ensure their dining experience is enjoyable.

In your response, highlight specific roles where you successfully provided excellent customer service. Talk about how you engaged with customers, managed order taking and delivery, and resolved any issues they had. Emphasize your ability to work in a team and maintain a positive attitude.

Mention your desire to make a positive impact in the lives of seniors. Talk about how you appreciate the opportunity to connect with residents and enhance their dining experiences. Convey your passion for providing comfort and joy in a community setting.

Explain that you focus on customer needs first, making sure resident orders are taken and delivered promptly. Share how you communicate with your team to delegate tasks effectively and adapt your priorities based on real-time demands in the dining room.

Discuss strategies such as writing down orders promptly, repeating them back to residents for confirmation, and using a systematized approach to remember special requests. This shows your attention to detail and commitment to excellent service.

Prepare a specific anecdote where you provided exceptional service, such as remembering a customer's favorite dish or accommodating a special request. Emphasize how your actions improved their experience, showcasing your ability to go the extra mile.

Share techniques you use to stay positive under pressure, such as focusing on the task at hand, supporting your teammates, and reminding yourself of the importance of delivering great service. This demonstrates your resilience and professionalism.

Highlight any relevant training or experience you have regarding safe food handling, hygiene regulations, and the importance of maintaining cleanliness in the dining environment. This shows your commitment to safety and quality in your work.

Discuss how teamwork enhances service quality, ensures smooth operations during busy times, and fosters a supportive work environment. Emphasize that collaboration directly impacts residents’ experiences, which should always be the priority.

Talk about your strategy for learning new menu items, such as reviewing materials provided by management, tasting dishes when possible, and asking chefs questions. Demonstrate your proactive approach to becoming knowledgeable about the offerings to provide great service.