Sales Business Development Agent - Automotive Call Center

As a Sales Business Development Agent at Ciocca Automotive, you will answer customer calls, schedule sales or service appointments, and quickly respond to inquiries through various channels including the internet, phone, and live chat. Your role will also involve following up with leads that might not be ready to make appointments, ensuring you provide initial product information and direct customers to the relevant dealership resources.

To qualify for the Sales Business Development Agent role at Ciocca Automotive, candidates should have at least one previous experience in a customer service position, excellent computer and phone skills, and a valid driver’s license with a clean driving record. Being bilingual is considered a plus, enhancing your ability to serve a diverse clientele.

Ciocca Automotive offers a competitive benefits package for Sales Business Development Agents, including full-time hours with rotating Saturdays, generous paid time off, holidays, and a 401(K) retirement plan with company matching. Additionally, the company provides comprehensive health insurance options, including medical, dental, vision, and prescription coverage, alongside employee discounts on services and products.

The work schedule for a Sales Business Development Agent at Ciocca Automotive typically consists of full-time hours from Monday through Friday, with occasional rotating Saturdays. This schedule allows for a balanced work-life experience while ensuring adequate availability to assist customers.

Yes, there is plenty of opportunity for career growth at Ciocca Automotive. As a Sales Business Development Agent, you will have pathways to advance within the company, developing your skills and potentially moving into more specialized roles or supervisory positions.

When answering this question, highlight specific roles or experiences where you've successfully interacted with customers, focused on resolving their issues, and exceeded their expectations. Be sure to mention any relevant metrics or accomplishments that demonstrate your ability to provide exceptional service.

In your response, emphasize the importance of maintaining a relationship with the leads. Describe how you would use a mix of follow-up calls, emails, and personalized messages to keep them engaged, illustrating your empathy and understanding of their situation while gently encouraging them to book an appointment when they're ready.

Here, share a specific example where you resolved a customer issue effectively. Focus on your active listening skills, how you empathized with the customer, and the steps you took to ensure their satisfaction, ultimately leading to a positive outcome.

Discuss your organizational skills and any tools or methods you employ to prioritize tasks. You might want to mention time-blocking, using to-do lists, or CRM systems to keep track of follow-ups and appointments, demonstrating your ability to maintain efficiency in a fast-paced environment.

Explain your approach to handling stress, such as staying calm, practicing active listening, and remaining professional regardless of the customer's demeanor. Describe a proactive step you take to resolve conflicts while ensuring the customer feels heard and valued.

Share your passion for the automotive industry and your desire to contribute to a company known for its community impact and employee support. Illustrate how your values align with Ciocca Automotive’s mission, expressing your enthusiasm to grow within the team.

Highlight the collaborative nature of a call center environment, discussing how you believe teamwork contributes to overall success. Provide specific examples of how you've worked with colleagues in the past to share knowledge, support customer needs, and create a positive atmosphere.

Mention specific resources you use to keep informed, such as industry publications, websites, or training opportunities. Emphasize your commitment to continuous learning to ensure you can provide knowledgeable assistance to customers.

Talk about any relevant experience you have with CRM systems, sales software, or communication tools used in a call center. Providing examples of how you’ve utilized these systems to enhance productivity or customer interactions can set you apart.

Discuss your aspirations in terms of personal and professional growth. You might mention specific skills you want to develop or targets you wish to achieve, indicating your motivation to contribute to Ciocca Automotive's success while also advancing your career.