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External Manager in Training - job 1 of 2

Florida BU - Region 03 - Market 03: 4605 SE Maricamp Rd, Ocala, Florida 34480

Availability - Shift/Days

Flexible Availability


 


 

Minimum Qualifications

The minimum qualifications for a Store Manager are:

  • High School diploma or GED preferred.
  • Experience in retail sales preferred.
  • Experience to perform the essential duties, responsibilities and working in the conditions described below.
  • Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR) and Assistant Site Manager (ASM) job description.
  • Ability to supervise and manage the functions listed in the CSR and ASM job description.
  • Ability to use computer, or acquire those skills necessary to use a computer at the site, which includes analysis of reports, inventory control, cash control, counseling notices, etc.
  • A valid driver’s license and adequate transportation to/from bank and corporate management meetings.
  • Ability to communicate (orally and in writing) in English.
  • Perform other duties as assigned or delegated by his/her supervisor.

ESSENTIAL DUTIES, RESPONSIBILITIES AND SKILLS

Leadership and Management

  • Recruit, hire and train positive, enthusiastic employees, ensuring excellent customer service.
  • Develop, manage and assign tasks appropriately to ensure the site is clean, adequately stocked, organize and well kept based on Company standards.
  • Maintain a professional and supportive image among subordinates and supervisor.
  • Schedule employees within Company guidelines to maximize customer service and maintain site image.
  • Implement non-discriminatory related management skills while hiring, training, counseling, motivating and separating employees.

Site Relationships

  • Develop positive and professional relationships with all suppliers.
  • Promote excellent service and resolve customer complaints in a timely, professional manner.
  • Promote and ensure a safe, positive public image within the neighboring community.

Training and Development

  • Prepare on-going and timely performance appraisals in writing for all employees, providing proper performance based feedback.
  • Train all employees ensuring that customer service, site image and marketing execution meet Company standards.
  • Train all employees on safety procedures and promote safety awareness.

Communication

  • Develop ways and means to ensure that all employees receive proper communication in a timely manner.
  • Establish periodic on-going communication meetings with all site employees and the Market Manager.

Organizing and Planning

  • Evaluate and develop specific action plans to address the needs of the site in order to reach the desired objectives.
  • Organize and maintain all site files and manuals.
  • Manage and supervise store employees to ensure that all required and requested reports due are completed accurately and timely.
  • Manage and supervise store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly.
  • Ensure that all required employment related posters and signs are in a place that is easily accessible to all employees.

Financial

  • Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
  • Budget and forecast P&L lines, as well as understand and manage merchandise margins.
  • Safeguard and account for all money received and disbursed.
  • Perform all other financial analysis necessary to maximize sales and net profits.

Working Conditions

  • Performs approximately all work indoors but will be required to work outside in order to clean parking lots, gas pumps, take out garbage, etc.
  • Be exposed to occasional cold temperature extremes while supervising or managing store employees performing occasional work in a walk-in cooler and/or freezer.
  • Be exposed to occasional noise.
  • Work with a minimum of direction and supervision.
  • At all times work as an effective manager, supervisor and leader.

THE ABOVE STATEMENTS REFLECT THE GENERAL QUALIFICATIONS/DUTIES AND/OR RESPONSIBILITIES NECESSARY TO IDENTIFY THE JOB AND ARE NOT NECESSARILY INTENDED TO SET FORTH ALL OF THE SPECIFIC REQUIREMENTS OF THE JOB.

NOTE:  This job description may change periodically as required by business necessity, with or without advance notice to or consent by the employee.

#LI-LK1


 

Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.  Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

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Average salary estimate

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$40000K
$55000K

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What You Should Know About External Manager in Training, Circle K

Are you ready to step into a leadership role? Circle K is on the hunt for an External Manager in Training at our Ocala, FL store. This role is super exciting and perfect for those who thrive in a dynamic retail environment! As the External Manager in Training, you will be diving into various responsibilities, including recruiting, hiring, and training enthusiastic team members to deliver top-notch customer service. You'll ensure our store is always clean, well-stocked, and organized according to company standards while managing employee schedules to optimize customer experience. One of the coolest parts of this role is building positive relationships with suppliers and customers alike, helping to resolve any inquiries they might have. You’ll have a hand in training and developing your team, conducting performance appraisals, and emphasizing safety procedures. If you’re a whiz at analyzing daily sales and expenses, creating budgets, and maximizing profits, we want to meet you! Plus, as part of our community, you’ll be making sure your store has a great public image. Join Circle K, where we value strong leaders, collaboration, and growth opportunities. Your career journey starts here in Ocala, where every day offers a new challenge and an exciting opportunity to make an impact!

Frequently Asked Questions (FAQs) for External Manager in Training Role at Circle K
What are the main responsibilities of the External Manager in Training at Circle K?

The External Manager in Training at Circle K will take on key responsibilities such as recruiting, hiring, and training staff, managing store operations, ensuring customer satisfaction, and maintaining the store’s image. You will also handle financial aspects, including analyzing sales data and managing budgets to maximize profit.

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What qualifications do I need to apply for the External Manager in Training position at Circle K?

To apply for the External Manager in Training role at Circle K, you should have a high school diploma or GED and prior retail sales experience is preferred. Additionally, strong communication skills and the ability to lead and manage a team are crucial for this position.

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How does Circle K support the training and development of its External Managers in Training?

Circle K is committed to developing its External Managers in Training by providing comprehensive training programs. You'll receive ongoing support from supervisors, perform regular performance appraisals, and be encouraged to enhance your skills in customer service, inventory management, and staff training.

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What skills are essential for success as an External Manager in Training at Circle K?

Success as an External Manager in Training at Circle K requires strong leadership and management skills, excellent communication, and a solid understanding of retail operations. You should be proficient in analyzing sales reports and have the ability to create effective strategies to boost sales and improve customer satisfaction.

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Can you explain the work environment for the External Manager in Training at Circle K?

The work environment for the External Manager in Training at Circle K involves both indoor and outdoor work, with tasks ranging from supervising store staff to keeping the premises clean. You may occasionally encounter cold temperatures or noise levels during the course of your responsibilities.

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Common Interview Questions for External Manager in Training
How would you handle a difficult customer as an External Manager in Training?

To handle a difficult customer, I would first listen to their concerns attentively, showing empathy and understanding. Then, I'd seek to resolve the issue quickly and efficiently, ensuring the customer leaves satisfied while maintaining a positive image for Circle K.

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What strategies would you use to manage your team effectively?

I would focus on clear communication, setting expectations, and fostering an inclusive environment. Regular team meetings would help in understanding ongoing challenges and allowing for open feedback, ensuring everyone is aligned with our goals.

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How do you prioritize tasks in a busy retail environment?

Prioritizing tasks in a busy retail environment begins with identifying the most critical functions that impact customer experience. I would create a daily agenda, delegating tasks while remaining adaptable to changes and customer demands.

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Describe a time you successfully improved staff performance.

I once noticed a decline in performance among my team. I initiated regular one-on-one meetings to provide personalized feedback, set performance goals, and identify training needs. This approach led to significant improvement in their productivity and morale.

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How would you ensure compliance with safety procedures?

Ensuring compliance with safety procedures involves continual training, regular safety audits, and promoting a culture of safety awareness. I would also encourage team members to communicate any concerns regarding safety to address them proactively.

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Can you give an example of how you analyze sales data?

I analyze sales data by identifying trends from daily reports, looking at peak sales times, and assessing inventory levels. This information enables me to make informed decisions on promotions and optimal staffing during busy periods.

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What would you do if an employee is not meeting performance expectations?

If an employee isn't meeting expectations, I would first schedule a private discussion to understand any underlying issues. From there, I would set specific, achievable goals and provide the necessary resources and support to help them improve.

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How do you foster teamwork among staff members?

Fostering teamwork involves encouraging collaboration through team-building activities, recognizing individual contributions, and creating an environment where everyone feels valued and heard. Regular communication is key to building rapport and trust.

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Why do you want to work for Circle K as an External Manager in Training?

I am drawn to Circle K due to its commitment to employee development and strong community presence. I believe my leadership skills and passion for excellent customer service will make a positive impact in this role.

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How would you handle a conflict between two employees?

To handle conflict, I would first listen to both sides to understand the situation fully. I would then facilitate a mediation conversation where both employees can express their views and work towards a collaborative resolution, ensuring a harmonious work environment.

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Our people vision is to grow together: From humble beginnings to world-class business, we have never forgotten that our people drive us forward and help ensure that our millions of daily customers are taking it easy. 124,000 people 14,200 stor...

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DATE POSTED
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