Community Relations Market Manager

As a Community Relations Market Manager at Citi, your main responsibilities include managing a portfolio of nonprofit partners, executing community engagement strategies that align with CRA priorities, and collaborating with internal teams to achieve shared goals. You're also tasked with documenting community development activities and representing Citi at various community meetings.

To apply for the Community Relations Market Manager position at Citi, candidates typically should have 5-8+ years of experience in community relations, nonprofit management, or financial services. A Bachelor’s degree is preferred, along with strong project management skills and proficiency in Microsoft Office applications.

The Community Relations Market Manager plays a crucial role in supporting Citi's Community Reinvestment Act (CRA) objectives by implementing local engagement strategies that ensure community needs are met. By managing nonprofit partnerships and tracking community development services, this role helps fulfill Citi's regulatory commitments and enhances community relations.

Essential skills for a successful Community Relations Market Manager at Citi include excellent written and oral communication skills, strong project management abilities, and a capacity to work collaboratively with various teams. Familiarity with CRA regulations and the ability to present complex concepts clearly are key assets.

The salary range for the Community Relations Market Manager position at Citi is between $114,720 and $172,080 annually. Additionally, Citi offers a comprehensive benefits package that includes medical, dental, vision coverage, and paid time off, among other perks.

When answering this question, highlight specific projects or roles where you engaged with community organizations, showcasing your ability to build partnerships and manage programs effectively. Be sure to connect your experience with CRA objectives and demonstrate your understanding of community needs.

Discuss your approach to prioritization, perhaps mentioning tools or methods you use to assess urgency and impact. Explain how communication with stakeholders is key to ensuring alignment on priorities and achieving shared outcomes.

Share specific metrics you use to assess program success, such as community feedback, partner engagement rates, or program participation statistics. Emphasize the importance of continuous improvement based on these evaluations.

It’s important to approach conflicts with open communication and active listening. Explain how you’d facilitate discussions to find common ground and work towards a solution that benefits all parties involved.

Highlight qualities such as empathy, communication skills, and the ability to foster collaborative environments. Explain how these qualities are essential in building trust and effective partnerships with community organizations.

Your answer should emphasize professionalism, clarity in communication, and the ability to articulate Citi's mission and community investment strategy while also being open to feedback and concerns from community members.

Demonstrate your knowledge of the CRA, its goals in promoting financial equity, and link it to how you plan to implement strategies that support these objectives within the community.

Use the STAR method to outline the situation, task, action, and result of a relevant project. Highlight how your management led to significant community benefits and partnerships.

Discuss your methods for staying current, such as participating in local meetings, networking with community leaders, or subscribing to relevant publications. Show your commitment to continuous learning.

Mention specific tools you’ve used for project management, data tracking, or collaboration, and explain how these tools have improved your efficiency and effectiveness in community relations.