Personal Banker - Mount Kisco Branch

As a Personal Banker at Citi's Mount Kisco Branch, your main responsibilities will include assisting customers with their banking needs, executing sales initiatives, fostering customer relationships, and recognizing opportunities for cross-selling products and services. You'll ensure that clients receive exceptional service while working alongside the customer service team to monitor business credit requests and support small business clients effectively.

To qualify for the Personal Banker position at Citi, you should ideally have 0-2 years of relevant experience in banking, retail, or sales. You'll need to demonstrate strong communication skills and ideally have knowledge of Smart Banking tools. NMLS registration and compliance with the SAFE Act are also required. A Bachelor’s degree or an equivalent experience is essential for this role.

The salary range for a Personal Banker at Citi's Mount Kisco Branch falls between $61,280 and $85,520. In addition to the salary, Citi provides competitive benefits, including medical, dental, and vision coverage, a 401(k) plan, and paid time off programs, which enhances the overall compensation package.

As a new Personal Banker at Citi, you can expect comprehensive training designed to help you familiarize yourself with the company's products, services, and sales strategies. Training will include guidance on customer service best practices and compliance policies to ensure that you deliver the highest level of service while adhering to Citi’s standards.

Citi is dedicated to fostering career growth for Personal Bankers. The company offers various training programs, mentorship opportunities, and career pathways that enable employees to advance within the organization. You’ll have access to resources and support to help you develop your skills and explore different roles within banking.

To build strong relationships with customers, I would start by actively listening to their needs and concerns. Engaging in meaningful conversations, following up on interactions, and providing tailored financial solutions would be essential to demonstrate commitment to their financial well-being.

I would employ customer-centric sales techniques, focusing on understanding client needs through thorough questioning. Techniques such as consultative selling and highlighting the benefits of relevant products and services would help me effectively cross-sell and upsell to customers.

I would approach a difficult customer situation by remaining calm and listening closely to their concerns. I would offer potential solutions that meet their needs and, if necessary, escalate the issue to ensure they receive the best possible resolution. This approach demonstrates empathy and commitment to client satisfaction.

My background in customer service and strong communication skills, combined with my eagerness to learn and contribute to a team, make me a great fit for the Personal Banker position at Citi. I am passionate about assisting customers and thrive in a dynamic environment where I can drive sales and build relationships.

Citi offers a wide range of banking products and services, including personal accounts, loans, credit cards, investment options, and digital banking solutions. Understanding these products is crucial for a Personal Banker to effectively meet client needs and provide tailored solutions.

I would approach meeting sales goals by developing a comprehensive strategy that includes prospecting new clients, identifying cross-selling opportunities with existing clients, and leveraging referrals effectively. Consistent follow-up and building robust customer relationships would also play a key role in achieving these goals.

I would illustrate this by discussing a situation where I noticed a customer unfamiliar with a specific banking product, such as a savings account. I took the time to explain the benefits, features, and how it could help them achieve their financial goals, ensuring they felt informed and confident in their decision.

Compliance is essential in banking to protect the institution and its clients from legal and financial repercussions. I ensure adherence by staying informed about regulations, following outlined policies strictly, and promoting compliance awareness among colleagues through communication and training.

In a busy environment, I prioritize tasks based on their urgency and importance. I would create a daily task list, assess deadlines, and allocate time effectively to ensure that clients receive prompt service while still dedicating time to long-term projects and personal development.

To acquire new clients, I would leverage networking opportunities, engage in community outreach, and utilize social media to promote banking events. Additionally, maintaining relationships with existing clients for referrals would be a key strategy to generate new business.