CAPTAIN

As a Captain at the Department of Homeless Services (DHS) in Brooklyn, you'll be responsible for supervising and coordinating security staff, ensuring the administration of the Security Program is effective. Your duties will include conducting inspections of staff and equipment, advising on security matters, and managing incident responses. Additionally, you'll maintain records and reports, direct the training of your team, and engage with law enforcement to foster collaboration around security issues.

To qualify for the Captain role at the Department of Homeless Services (DHS) in Brooklyn, applicants must have a four-year high school diploma and one year of law enforcement or security experience. Important to note is that candidates serving in this position are considered Peace Officers under State law, so they must meet specific training requirements to become certified and maintain that certification throughout their employment.

Ideal candidates for the Captain position at the Department of Homeless Services (DHS) in Brooklyn should possess experience in law enforcement, protection, or security. This includes roles that demonstrate supervisory skills, particularly in enforcing security protocols, managing teams, and engaging with community services, which are critical to the responsibilities of a Captain.

As a Captain at the Department of Homeless Services (DHS) in Brooklyn, you can expect to work various shifts, including nights and weekends. The role requires being physically active and prepared to respond to emergencies in various weather conditions. You may find yourself on your feet for extended periods, conducting inspections, or participating in active duties to ensure safety and security in our facilities.

The trauma-informed approach utilized by the Shelter Security Management team at the Department of Homeless Services (DHS) centers on understanding and addressing the impacts of trauma on individuals experiencing homelessness. As a Captain, you will be instrumental in fostering an environment that promotes healing and safety, while strategically connecting residents to necessary services and supports within the shelter system.

To maintain discipline within my team at the DHS, I plan to promote clear communication about expectations and rules. Implementation of regular training sessions will ensure everyone is aligned with our goals, fostering a sense of ownership and accountability. By creating an open feedback environment, I can address any issues constructively before they escalate.

My approach emphasizes mentorship and continuous improvement. I believe in setting clear performance expectations and encouraging professional growth through tailored training programs. Regular one-on-one check-ins will allow me to assess their needs and provide support while resolving security issues collaboratively.

In the event of a serious incident, my priority would be to ensure the safety of all individuals involved. I would quickly assess the situation, deploy appropriate resources, and coordinate with local law enforcement when necessary. Documenting the incident meticulously is vital for analysis and future learning to prevent similar occurrences.

Effective communication with other agencies is key to successful operations. I would implement regular meetings and utilize shared communication platforms to ensure all stakeholders are informed. Building relationships based on trust will also help facilitate cooperation and swift action when security matters arise.

I assess security protocols by regularly reviewing incident reports and gathering feedback from my team and residents. Conducting surprise inspections to evaluate real-time effectiveness and analyzing empirical data on security outcomes will inform necessary adjustments, ensuring our protocols remain robust.

To foster a team-oriented culture, I would promote collaboration and encourage team members to share ideas. Creating opportunities for social interaction and team-building activities is essential. Recognizing achievements and milestones regularly will also contribute to a strong, cohesive unit.

Ensuring compliance with security regulations involves ongoing training and surprise audits to monitor adherence. I would develop a comprehensive checklist for my team that aligns with regulatory standards, providing them with the resources they need to maintain compliance consistently.

My investigative experience involves conducting thorough reviews of incidents, interviewing involved parties, and collecting necessary evidence. I focus on gathering all relevant facts to support decision-making processes effectively, using investigative findings to guide immediate and long-term security strategies.

If I detected a trend in security breaches, I would approach it systematically by analyzing the data and identifying root causes. Addressing these issues through enhanced training, updates to protocols, and reevaluation of resource allocation would be crucial in mitigating further risks.

Essential qualities for a Captain at this department include strong leadership skills, effective communication, and the ability to remain calm under pressure. Empathy and adaptability are also vital as they allow for a better understanding of the residents' needs and an effective response to diverse situations.