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Case Manager, Bureau of Tuberculosis Control - job 1 of 3

Job Description

Established in 1805, the New York City Department of Health and Mental Hygiene (the NYC Health Department) is the oldest and largest health department in the country. Our mission is to protect and improve the health of all New Yorkers, in service of a vision of a city in which all New Yorkers can realize their full health potential, regardless of who they are, how old they are, where they are from, or where they live.

As a world-renowned public health agency with a history of building transformative public health programming and infrastructure, innovating in science and scholarship to advance public health knowledge, and responding to urgent public health crises from New York City’s yellow fever outbreak in 1822, to the COVID-19 pandemic we are a hub for public health innovation, expertise, and programs, and services. We serve as the population health strategist, and policy, and planning authority for the City of New York, while also having a vast impact on national and international public policy, including programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and racial and social justice work, among others.

Our Agency’s five strategic priorities, building off a recently-completed strategic planning process emerging from the COVID-19 emergency, are:
1) To re-envision how the Health Department prepares for and responds to health emergencies, with a focus on building a “response-ready” organization, with faster decision-making, transparent public communications, and stronger surveillance and bridges to healthcare systems 2) Address and prevent chronic and diet-related disease, including addressing rising rates of childhood obesity and the impact of diabetes, and transforming our food systems to improve nutrition and enhance access to healthy foods
3) Address the second pandemic of mental illness including: reducing overdose deaths, strengthening our youth mental health systems, and supporting people with serious mental illness
4) Reduce black maternal mortality and make New York a model city for women’s health
5) Mobilize against and combat the health impacts of climate change

Our 7,000-plus team members bring extraordinary diversity to the work of public health. True to our value of equity as a foundational element of all of our work, and a critical foundation to achieving population health impact in New York City, the NYC Health Department has been a leader in recognizing and dismantling racism’s impacts on the health of New Yorkers and beyond. In 2021, the NYC Board of Health declared racism as a public health crisis. With commitment to advance anti-racist public health practices that dismantle systems that perpetuate inequitable power, opportunity and access, the NYC Health Department continues to work in and with communities and community organizations to increase their access to health services and decrease avoidable health outcomes.

PROGRAM AND JOB DESCRIPTION:

The mission of the Bureau of Tuberculosis Control is to prevent the spread of tuberculosis and to eliminate it as a public health problem in New York City. the goals to achieve this mission are twofold: 1) To identify all individuals with suspected or confirmed TB disease and ensure appropriate treatment; 2) ensure that individuals at high risk for progression from TB infection to TB disease are identified and treated for TB infection and do not develop TB disease.

We strongly encourage people to apply and contribute your diversity in thought, racial identity, national origin, gender, age, religion, disability status, veteran status, and/or LGBTQI+ status to enhance the work of the DOHMH and promote the health of all New Yorkers.

We welcome applicants who share the vision for a city where all New Yorkers can realize their full health potential, regardless of who they are, where they are from or where they live. DOHMH extends this vision of wellness by providing every member of our team and prospective job applicants dynamic benefits: Benefits - NYC Health, and a robust Worksite Wellness program with a wide range of offerings.

As a current or prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

Please review the notice to see if you may be eligible for programs and how to apply at nyc.gov/student loans

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

* Interview / re-interview and educate patients infected with a communicable disease.

* Elicit contacts and other information in order to locate or identify the source of infection and prevent further spread of the disease.

* Conduct surveillance activities including administering diagnostic tests for TB and collecting/transporting specimen including but not limited to blood.

* Conduct home visits on communicable disease patients to locate and return lost patients to medical follow-up and to assess the home environment.

* Refer patients to the appropriate diagnostic facility for medical examination and treatment and observe patients with a communicable disease ingest prescribed medication.

* Make site visits to hospitals and private medical offices to conduct record reviews and extract data.

* Manage and monitor patients diagnosed with suspected/confirmed TB disease or latent TB infection from diagnosis thru completion treatment.

**IMPORTANT NOTES TO ALL CANDIDATES:

Please note: If you are called for an interview you will be required to bring to your interview copies of original documentation, such as:
- A document that establishes identity for employment eligibility, such as: A Valid U.S. Passport, Permanent Resident Card/Green Card, or Driver’s license.

- Proof of Education according to the education requirements of the civil service title.

- Current Resume

- Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e. Telephone, Cable, Mobile Phone)

Additional documentation may be required to evaluate your qualification as outlined in this posting’s “Minimum Qualification Requirements” section. Examples of additional documentation may be, but not limited to: college transcript, experience verification or professional trade licenses.

If after your interview you are the selected candidate you will be contacted to schedule an on-boarding appointment. By the time of this appointment you will be asked to produce the originals of the above documents along with your original Social Security card.

**LOAN FORGIVENESS

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at StudentAid.gov/PSLF.

"FINAL APPOINTMENTS ARE SUBJECT TO OFFICE OF MANAGEMENT & BUDGET APPROVAL”

**IMPORTANT NOTES TO ALL CANDIDATES:

Please note: If you are called for an interview you will be required to bring to your interview copies of original documentation, such as:
- A document that establishes identity for employment eligibility, such as: A Valid U.S. Passport, Permanent Resident Card/Green Card, or Driver’s license.

- Proof of Education according to the education requirements of the civil service title.

- Current Resume

- Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e. Telephone, Cable, Mobile Phone)

Additional documentation may be required to evaluate your qualification as outlined in this posting’s “Minimum Qualification Requirements” section. Examples of additional documentation may be, but not limited to: college transcript, experience verification or professional trade licenses.

If after your interview you are the selected candidate you will be contacted to schedule an on-boarding appointment. By the time of this appointment you will be asked to produce the originals of the above documents along with your original Social Security card.

**LOAN FORGIVENESS

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at StudentAid.gov/PSLF.

"FINAL APPOINTMENTS ARE SUBJECT TO OFFICE OF MANAGEMENT & BUDGET APPROVAL”

“This position MAY be eligible for remote work up to two days per week, pursuant to the Remote Work Pilot Program.”

PUBLIC HEALTH ADVISER - 51191

Qualifications

1. A baccalaureate degree from an accredited college, including or supplemented by twelve semester credits in health education, or in health, social or biological sciences; or
2. A baccalaureate degree from an accredited college, and six months of full-time satisfactory experience in a health promotion or disease intervention/prevention program, performing one or more of the following: interviewing, conducting field investigations, assessing health risks, making referrals, or collecting and analyzing epidemiological data; or
3. A four-year high school diploma or its educational equivalent, and four years of full-time satisfactory experience as described in "2" above; or
4. Education and/or experience equivalent to "1", "2" or "3" above. Undergraduate college credit can be substituted for experience on the basis of 30 semester credits from an accredited college for one year of full-time experience. However, all candidates must have a four-year high school diploma or its educational equivalent, and either twelve semester credits as described in "1" above or six months of experience as described in "2" above.
Additional Requirements
A. To be assigned to Assignment Level II, candidates must have, in addition to meeting the minimum qualification requirements listed above, at least one year of experience as a Public Health Adviser, Assignment Level I, or at least one additional year of experience as described in Qualification Requirement "2" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Average salary estimate

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What You Should Know About Case Manager, Bureau of Tuberculosis Control, City of New York

Are you ready to make a significant impact on public health? As a Case Manager with the Bureau of Tuberculosis Control in New York, NY, you'll join a dedicated team aiming to prevent the spread of tuberculosis and eliminate it as a public health issue in the city. You'll be in the heart of one of the oldest health departments in the nation, contributing to vital efforts that ensure individuals with TB receive proper treatment and care. Your role will involve interviewing patients, conducting surveillance, administering diagnostic tests, and making home visits to connect with patients and ensure they adhere to treatment plans. You’ll collaborate with health facilities and conduct record reviews that directly influence how TB cases are managed across New York City. More than just a job, this position offers you a chance to be at the forefront of a public health challenge in a vibrant city. With a strong emphasis on diversity, equity, and inclusion, the NYC Health Department seeks candidates who bring varied perspectives and backgrounds. You’ll benefit from a supportive environment that promotes wellness and ongoing professional development. If you're passionate about delivering essential health services and making a positive impact in the community while working in an organization committed to equity and public health innovation, don’t miss this opportunity to apply your skills and uphold the health potential of all New Yorkers.

Frequently Asked Questions (FAQs) for Case Manager, Bureau of Tuberculosis Control Role at City of New York
What are the responsibilities of a Case Manager at the Bureau of Tuberculosis Control in New York?

As a Case Manager with the Bureau of Tuberculosis Control, your responsibilities will include interviewing and educating patients with TB, conducting surveillance activities, and ensuring that individuals at high risk of developing TB receive appropriate care and treatment. You'll also coordinate with hospitals and medical offices for record reviews and data extraction, conduct home visits to locate patients, and manage their treatment from diagnosis to completion.

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What qualifications do I need for the Case Manager position at the NYC Bureau of Tuberculosis Control?

For the Case Manager role at the NYC Bureau of Tuberculosis Control, candidates typically need a baccalaureate degree with coursework in health education or related fields, or equivalent experience in health promotion. Additionally, at least six months of experience in disease intervention or similar roles is required. Strong communication skills and the ability to engage with diverse communities are also essential.

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Can I work remotely as a Case Manager with the Bureau of Tuberculosis Control in New York?

Yes! The Case Manager position may offer remote work opportunities, allowing for flexibility. Currently, employees can work remotely for up to two days per week as part of the Remote Work Pilot Program, promoting a healthy work-life balance while fulfilling vital public health duties.

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How does the Bureau of Tuberculosis Control support equity in health?

The Bureau of Tuberculosis Control prioritizes equity by actively dismantling systems of inequitable access to healthcare services. This includes addressing the needs of marginalized populations and ensuring that all individuals receive the necessary care for TB treatment, regardless of their background or identity.

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What benefits does the NYC Bureau of Tuberculosis Control offer to Case Managers?

The NYC Bureau of Tuberculosis Control offers a comprehensive benefits package including health insurance, wellness programs, and opportunities for state loan forgiveness programs for eligible employees. This approach reflects a commitment to both physical health and financial well-being of all staff members.

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Common Interview Questions for Case Manager, Bureau of Tuberculosis Control
What experience do you have that makes you a qualified Case Manager?

In answering this question, highlight specific roles where you provided health services, managed cases, or engaged with diverse populations. Discuss any relevant coursework or volunteer experiences that demonstrate your commitment to public health and familiarity with TB management.

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How would you handle a situation where a patient is non-compliant with TB treatment?

Addressing non-compliance requires compassion and understanding. Discuss your strategy for building rapport and trust with patients, using communication techniques that help identify barriers to compliance. Share examples of how you would follow up to ensure they receive support and resources.

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Why is it important to educate patients about TB?

Educating patients about TB is key for treatment effectiveness and public health safety. Emphasize how understanding their condition helps reduce stigma, encourages adherence to treatment, and ultimately aids in preventing further transmission of the disease.

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What methods would you use to conduct patient interviews?

Describe your approach to patient interviews, such as creating a comfortable environment, using open-ended questions, and displaying active listening skills. Highlight your ability to adapt your interviewing techniques based on the patient's background and needs.

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Can you explain your experience with data collection and management in health settings?

Share examples of situations where you collected, analyzed, or managed health-related data. Detail how these experiences set you up for success in the Case Manager role, particularly with maintaining accurate records and monitoring patient progress.

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How do you prioritize tasks when managing multiple patient cases?

Talk about your organizational skills and methods for prioritizing tasks. Mention the importance of urgent needs, such as high-risk patients, and how you balance routine duties with crisis situations.

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What is your understanding of the current TB situation in New York City?

Express your knowledge of TB rates, demographics impacted, and ongoing efforts by the NYC Bureau of Tuberculosis Control. Discuss how public health initiatives are working to manage and reduce TB prevalence in the community.

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How do you see yourself contributing to the Bureau of Tuberculosis Control's mission?

Articulate your passion for public health and dedication to the mission of the Bureau. Describe how your skills and experiences align with their goals, and how you would actively engage with community outreach and patient education to advance their initiatives.

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Have you ever worked with a diverse population? How did you handle it?

Provide details of your experiences working with diverse groups, and discuss how you embraced cultural humility and adapted your approach to meet the unique needs of individuals from different backgrounds.

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What do you think are the most important qualities for a Case Manager?

Identify qualities such as empathy, strong communication skills, organizational abilities, and a commitment to public health. Explain why these attributes are essential for successfully managing patient cases and promoting adherence to health recommendations.

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Full-time, hybrid
DATE POSTED
March 27, 2025

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