Community Liaison, Community Outreach

As a Community Liaison at the Department of Small Business Services, your primary responsibilities include planning and coordinating outreach events, conducting on-the-ground outreach to small businesses and job seekers, educating stakeholders on SBS services, and representing the agency at various events. You'll also be involved in identifying strategic community partnerships and collecting outreach data for reporting purposes.

To qualify for the Community Liaison position at the Department of Small Business Services, candidates typically need a high school diploma or equivalent, along with three years of experience in community work. Strong customer service experience, community organizing skills, and effective communication abilities, including public speaking and writing, are essential. Additionally, having a driver's license and language skills can be a plus.

Success as a Community Liaison at the Department of Small Business Services requires strong interpersonal and public speaking skills, an ability to work in high-pressure environments, and a keen understanding of community dynamics. Being adaptable and having experience in networking and community organizing will also be invaluable in navigating New York City's diverse neighborhoods effectively.

Community Liaisons at the Department of Small Business Services engage in various outreach activities, such as coordinating tabling events, conducting door-to-door outreach, and offering in-person and virtual presentations. These activities aim to connect job seekers and small business owners with vital services, thereby enhancing the agency's community presence.

Yes, the Community Liaison position at the Department of Small Business Services may be eligible for remote work up to two days per week, as part of the Remote Work Pilot Program. It's an excellent opportunity to manage work-life balance while still making a significant impact in the community.

In conducting outreach within diverse communities, I would first familiarize myself with the community’s unique characteristics and needs. Collaborating with local organizations and residents allows for tailored outreach strategies that resonate with the community. Building trust is essential, as well as being open to feedback and adapting strategies based on responses.

Absolutely! I once led an initiative where we organized a series of community workshops aimed at educating local business owners about available resources. Through targeted marketing, we attracted a diverse group, ultimately increasing participation by 50% over previous events. This collaborative approach helped build stronger networks in the community.

Key skills for a Community Liaison at SBS include strong communication, public speaking, and customer service abilities. Additionally, adaptability, organizational skills, and a proactive approach to community engagement are crucial in maximizing outreach effectiveness and building lasting relationships.

To measure success, I would track participation rates at events, collect feedback from attendees, and monitor engagement levels on social media platforms. Analyzing data related to outreach impact, such as the number of individuals who accessed SBS services due to our efforts, would also provide direct insights into effectiveness.

Maintaining relationships with local organizations requires consistent communication and collaboration. I would schedule regular check-ins, invite them to co-host events, and ensure they are always updated on SBS's new services. Building rapport and engaging stakeholders in dialogue is vital to fostering long-lasting partnerships.

Staying informed about community needs involves active participation in local forums, listening to resident feedback, and engaging with community leaders. I also utilize surveys and social media platforms to gauge sentiments on specific issues affecting the community, ensuring my outreach strategies remain relevant.

I have extensive experience delivering public presentations, ranging from community workshops to formal meetings. In this role, I would focus on tailoring my presentation style to suit diverse audiences, using clear language and visuals to make complex information accessible and engaging for everyone.

Balancing the diverse needs of neighborhoods requires a tailored approach. I would prioritize understanding each neighborhood's distinct characteristics and challenges and develop specific outreach strategies accordingly. Engaging local leaders to understand their priorities is essential in ensuring comprehensive and responsive outreach.

Data is fundamental in informing outreach activities by helping identify target areas, measure impact, and shaping strategy. I would analyze response rates and demographic information to refine our approach continually, ensuring SBS's resources are effectively reaching those who need them most.

I am motivated to apply for the Community Liaison position at SBS because I am passionate about empowering communities and facilitating access to resources that can improve quality of life. The opportunity to work with a dedicated team that shares this mission and to make tangible impacts in people's lives excites me.