Ferry Terminal Supervisor - job 2 of 2

The Ferry Terminal Supervisor at the Staten Island Ferry oversees terminal operations, coordinates with Port Office personnel and ferry Captains, and ensures safety and efficient scheduling. Responsibilities include managing slip assignments for ferries, operating boarding systems, and ensuring compliance with safety protocols.

To qualify for the Ferry Terminal Supervisor position in New York City, candidates must possess a high school diploma or equivalent and have two years of relevant experience, or an eighth-grade education with four years of ferry terminal work experience. A valid FCC-issued Restricted Radiotelephone Operator Permit is also required.

Preferred skills for the Ferry Terminal Supervisor role at the Staten Island Ferry include the ability to multitask effectively, strong computer skills, and familiarity with Microsoft Office Suite. These skills are vital for managing daily operations and coordination.

Candidates for the Ferry Terminal Supervisor position may need to pass a drug screening upon appointment and will be subject to random drug and alcohol testing during their employment to ensure a safe working environment.

The TWIC requirement for the Ferry Terminal Supervisor position mandates that candidates undergo a federal background check as part of the Transportation Worker Identification Credential program or already possess a TWIC. This credential must be obtained within 30 days of appointment.

In ensuring smooth operations at a ferry terminal, I prioritize effective communication with the crew and Captains, implement clear procedures for docking and boarding, and maintain a keen awareness of safety regulations and emergency protocols.

In an emergency, I remain calm and assess the situation quickly. I prioritize safety, communicate clearly with my team, and follow established emergency protocols to minimize risk and address the issue efficiently.

I once encountered a scheduling conflict among team members. I facilitated a meeting where each person could voice their concerns, and together we found a compromise that ensured coverage while respecting everyone's availability.

I have hands-on experience implementing safety management systems, ensuring all team members are trained on protocols, and conducting regular audits to verify compliance and enhance safety measures at the ferry terminal.

During peak times, I assess immediate needs and allocate resources accordingly, focusing on safety and customer service. I also communicate with my team to ensure everyone is aware of their specific tasks during these busy periods.

I believe technology is crucial in streamlining operations—whether it's using software for scheduling, systems for communication, or management tools to track performance. I leverage these technologies to enhance efficiency and coordination.

To ensure compliance, I regularly review regulations, train my team on updates, and maintain clear documentation. Regular audits and communication with authorities help prepare us for any inspections and keep operations running smoothly.

As a Terminal Supervisor, I would implement policies that emphasize staff training on customer interactions, encourage proactive engagement with passengers, and create feedback channels to continually improve service based on their experiences.

My leadership style is collaborative; I believe in empowering my team through open communication and input. I set clear expectations and provide guidance while fostering an environment where everyone feels valued and encouraged to contribute ideas.

I stay updated by attending industry conferences, participating in training sessions, and subscribing to relevant publications. Networking with peers in the field also helps me share best practices and keep abreast of changes in regulations.