Operations Management Intern

As the Operations Management Intern at the Administration for Children’s Services (ACS), you will provide customer support via the Facilities Help Desk, help manage the ticketing system, organize inventory for relinquishment or repurposing, and oversee public surplus auctions. Your role will be critical in coordinating the transfer of goods and ensuring smooth operations within the agency.

To qualify for the Operations Management Intern role at ACS, you must be currently enrolled in a graduate degree program at an accredited college, university, or law school. Strong organizational skills and attention to detail are essential, as well as a willingness to learn and collaborate effectively with various teams.

During your internship at the Administration for Children’s Services (ACS), you will gain comprehensive knowledge of agency operations, develop skills in managing web platforms and Help Desk systems, and enhance your abilities in organizing and executing operational tasks. This experience will prepare you for a successful career in operations management or related fields.

To apply for the Operations Management Intern position at the Administration for Children’s Services, visit the City of New York's employment website and search for Job ID#707393. You'll need to submit your resume as part of the application process, and it's important to note that only candidates under consideration will be contacted.

The Operations Management Intern position at the Administration for Children’s Services (ACS) does not specifically require prior experience, but candidates should demonstrate relevant coursework or skills related to operations management. Enthusiasm and a strong willingness to learn are vital for success in this internship.

I am drawn to the Operations Management Intern position at ACS because it combines my passion for supporting community services with my interest in inventory management. I'm eager to contribute to an organization that plays a crucial role in child welfare and to develop my skills in a real-world setting.

In handling a difficult situation with a coworker, I would approach the issue calmly and openly. I believe in communicating directly and respectfully to understand their perspective, finding common ground to resolve the conflict, and ensuring we can work together harmoniously moving forward.

I have experience in managing inventory systems during my studies, which has equipped me with the necessary skills for both organization and attention to detail. Additionally, my coursework related to operations management has provided a solid foundation in understanding the logistics and challenges of running an efficient operation.

My approach to managing multiple tasks prioritizes organization and time management. I would begin by using a digital task manager to log all tasks, set deadlines, and then break down larger projects into manageable steps, which allows me to track my progress and ensure that I meet deadlines efficiently.

The public surplus auction process at ACS involves identifying items that are no longer needed, inspecting and photographing them, then listing them on the public surplus website for auction. This process helps generate revenue for the city while ensuring items are repurposed effectively.

To ensure customer satisfaction when providing support at the Facilities Help Desk, I would actively listen to each employee's needs, respond promptly, and follow up to confirm that their issues were resolved satisfactorily. Good communication and empathy go a long way in providing excellent customer service.

In a recent group project at university, our team faced challenges in coordinating tasks. I took the initiative to propose a regular meeting schedule and utilize collaborative tools, which improved our communication and productivity, leading us to successfully meet our project goals.

I am familiar with project management tools like Trello and Asana, as well as customer support platforms such as Zendesk or Freshdesk. Additionally, I have experience using Microsoft Office Suite for documentation and analysis, which I believe will be beneficial in the Operations Management Intern role.

Organization is crucial for an Operations Management Intern, as it directly impacts the efficiency and effectiveness of operational tasks. Proper organization helps ensure that projects are completed on time, resources are allocated appropriately, and enables smooth communication with team members and other stakeholders.

During my internship at ACS, I hope to learn more about the intricacies of inventory management and operations within a social services framework. I'm eager to gain practical experience that will deepen my understanding of the public sector and enhance my skills for future roles in operations management.