Learning and Capability Manager - Civica Justice Services (P647)

As a Learning and Capability Manager at Civica Justice Services, your main responsibilities include designing, delivering, and overseeing training programs that enhance employee skills and knowledge. You will facilitate both in-person and virtual training sessions, develop training materials using instructional design principles, manage the Learning Management System, and analyze training feedback to continuously improve the learning experience.

To be considered for the Learning and Capability Manager role at Civica Justice Services, candidates typically need a background in training and development, with experience in designing and delivering training programs across various formats. Strong facilitation skills, experience with Learning Management Systems, excellent stakeholder engagement skills, and a proactive approach to problem-solving are also important qualifications for this position.

Essential skills for the Learning and Capability Manager position at Civica Justice Services include strong facilitation and presentation skills, proficiency in instructional design, excellent communication and collaboration abilities, as well as coaching and mentoring experience. Additionally, organizational skills to manage multiple training initiatives and a proactive mindset for improving learning experiences are crucial.

Civica Justice Services stands out as a fantastic workplace for a Learning and Capability Manager because of its commitment to employee growth and satisfaction. The company fosters an inclusive and supportive environment, encourages continuous learning, and provides the flexibility to work from home, ensuring that you can perform at your best while contributing to meaningful public service.

The Learning and Capability Manager at Civica Justice Services contributes significantly to employee development by facilitating tailored training programs that help all employees, new and existing, gain expert knowledge in products and policies. By guiding team development and conducting quality assurance initiatives, this role ensures that employees are fully supported in their continuous growth journey within the organization.

When answering this question, focus on specific training programs you have designed in the past, the instructional design principles you applied, and the outcomes achieved through your efforts. Discuss the formats you utilized, whether in-person, virtual, or self-paced, and highlight any positive feedback or metrics that demonstrate the effectiveness of your programs.

To address this question effectively, explain your approach to evaluating training programs, including collecting feedback through surveys, analyzing performance metrics, and conducting follow-up assessments. Share an example of how you’ve used this data to make improvements to a training program in the past.

Discuss various interactive techniques you implement to engage participants, such as group exercises, real-life scenarios, and technology tools. Mention the importance of creating a safe space for questions and discussions, making the training sessions more dynamic and impactful.

Choose one significant training initiative you have successfully led, outline the objectives, the strategies you used, and the measurable outcomes. Explain challenges you faced during the process and how you overcame them to deliver effective training that was well-received by employees.

When responding, emphasize your openness to constructive criticism and your commitment to continuous improvement. Talk about how you incorporate participant feedback to refine future training sessions, demonstrating your adaptability and willingness to grow as a Learning and Capability Manager.

Discuss how you stay current with industry trends by attending workshops, participating in online courses, networking with professionals, and following relevant blogs or podcasts. Share how you apply this knowledge to enhance training programs and engage with modern teaching methods.

Provide an example showcasing your ability to cater training to varying skill levels or roles within the organization. Explain how you identified the needs of each audience and adjusted your training content and delivery methods accordingly for maximum effectiveness.

Emphasize your commitment to inclusivity by mentioning strategies you implement to accommodate diverse learning styles, backgrounds, and experiences. Detail any asynchronous learning options or resources you provide to ensure equitable access to training for all employees.

Share specifics about your ongoing learning efforts, such as pursuing certifications, attending conferences, or engaging in mentorship opportunities. Highlight how your professional development enhances your capabilities as a Learning and Capability Manager at Civica Justice Services.

Talk about your interpersonal skills and commitment to open communication, sharing examples of how you’ve collaborated with various departments, gathered inputs, and used those insights to create effective training interventions. Highlight the importance of stakeholder buy-in for successful training outcomes.