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Product Manager

ClassWallet, a leading financial technology company in the United States, is seeking to hire a Product Manager to join our team.

ClassWallet is a financial technology company serving agencies delegated responsibility to manage public funds. Agencies use ClassWallet to get public funds to the right people, and ensure the funds are used for the right purpose. ClassWallet’s suite of products and services empowers agency administrators to dramatically increase efficiency of funds distribution and spend compliance, reduce programmatic costs, maximize the full potential impact of the program, and satisfy the needs and expectations of policymakers, constituents and public reporting. ClassWallet has processed over $3.5 Billion to date and serves public agencies across 33 states.

The Company has developed an industry-defining digital wallet solution which has gained rapid traction among state and local agencies and school districts across America. ClassWallet ranks as the 61st fastest growing software company on the prestigious Inc. 5000 list of fastest-growing private companies and the 21st fastest growing financial technology company on the Deloitte Technology Fast 500 in 2023.

While the Company delivers immense business value, the social impact of ClassWallet is a fabric that runs through its mission and corporate culture.  As a result of ClassWallet’s innovation, public programs run with exponentially more efficiency and the impact and breadth of the programs for the individuals they serve is dramatically higher. This mission compliments the Company mission-based culture with focus on gratitude and work-life balance.

About the Role:

Reporting to the Director, Product, the Product Manager oversees the development of ClassWallet products and services from start to finish. They ensure that stakeholders' voices and needs are heard and managed, in order to provide successful product delivery. The Product Manager’s main duties include determining the overall vision, direction, and features of their respective products; delivering the maximal amount of value while balancing the relative priorities of backlogged items. The Product Manager will work closely with the business team, clients, quality team members, and the product engineering team to make sure that our resources will be utilized efficiently and effectively to maximize throughput.

Job Responsibilities:

The successful candidate needs to develop a deep understanding of the ClassWallet product suites and markets. ClassWallet’s constituents are unique and the voices of our customers, partners, and internal users all need to be managed and represented in product design. To be successful in this role, the candidate needs to have:

  • Experience with owning a product line, product planning, and product delivery.
  • Be able to write epics and detailed user stories for the engineering, QA, and design teams to fully understand the scope of functionality and business drivers, so they can estimate and deliver with quality.
  • Create wireframes and work with product design specifications.
  • Break down features into stories together with the scrum master and engineering lead.
  • Document use cases, requirements, and stories focused on model-driven design architecture.
  • Provide regular guidance on product requirements and business priorities with daily stand-ups, grooming, and planning sessions.
  • Prioritize features and define requirements for successful delivery.
  • Prioritize product defects and bugs, and communicate with stakeholders.
  • Advocate for the customer on the Scrum team, provide vision and direction for the Agile development team and stakeholders throughout the project.
  • Effectively communicate and collaborate with all groups in the organization over the entire product development lifecycle from requirements gathering to release to rollout training.
  • Monitor performance of your product(s) and measure impact of product enhancements; communicate impact clearly across the organization and use to drive prioritization.
  • Create release notes and training material/videos.
  • Have the ability to take ownership and work autonomously in a high-speed environment.
  • 1-3 years of experience with full product life cycle product management
  • Bachelors in Computer Science, Business or commensurate work experience
  • Dynamic problem-solving skills and a love for figuring out solutions
  • Ability to work in a fast-paced environment, managing multiple products and projects simultaneously across multiple areas of the business
  • Passionate about building meaningful, intuitive products
  • Commitment to the continuous development of product expertise and technical knowledge
  • The ability to write clear, concise internal product specifications, external communications, and training materials
  • Experience with JIRA, Confluence, Lucid Chart
  • CPO and CSM certification or equivalent preferred
  • Experience with financial processes is a plus
  • Knowledge of payment systems and rails (check, ACH, credit card, etc.) is a plus
  • The ability to read basic API documentation is a plus

ClassWallet is a positive, family-oriented team environment. Our focus is on encouragement, positive reinforcement, and gratitude. We work hard and are highly motivated to win but with a healthy perspective on life.

We offer an excellent salary and benefits commensurate with experience.

ClassWallet.com is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, marital or veteran status.

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What You Should Know About Product Manager, ClassWallet

Join ClassWallet as a Product Manager and play a pivotal role in shaping our innovative financial technology solutions! As part of our dynamic team, you will oversee the entire product lifecycle, ensuring that our unique agency customers have their voices heard in product design and delivery. Your responsibilities will include defining the vision and direction for our product line, crafting detailed user stories, and collaborating closely with various teams—from engineering to business—to cater to the diverse needs of our clients. ClassWallet has made significant strides in optimizing the management of public funds, having processed over $3.5 billion through our industry-defining digital wallet solution. You will be at the forefront of this mission, enhancing the efficiency and effectiveness of public programs while making a meaningful social impact. Our culture emphasizes gratitude and work-life balance, creating a welcoming environment where you can thrive professionally while contributing to a socially responsible enterprise. If you're passionate about product management and want to make a difference, ClassWallet would love to have you on board!

Frequently Asked Questions (FAQs) for Product Manager Role at ClassWallet
What are the responsibilities of a Product Manager at ClassWallet?

As a Product Manager at ClassWallet, you will oversee the complete lifecycle of our products, including defining the overall vision and direction while ensuring stakeholder needs are met. You'll be responsible for writing user stories, creating wireframes, prioritizing features, and collaborating with engineering and design teams to enhance product efficacy. Your role will also include monitoring product performance and making data-driven decisions to improve user experience.

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What qualifications are required for the Product Manager position at ClassWallet?

To be successful as a Product Manager at ClassWallet, candidates should possess 1-3 years of experience in product management, with a strong understanding of the product lifecycle. A Bachelor’s degree in Computer Science or Business is preferred. Familiarity with JIRA, Confluence, and API documentation is a plus, along with dynamic problem-solving skills and a passion for creating intuitive products.

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How does ClassWallet support professional development for Product Managers?

ClassWallet is committed to the continuous development of its team members, including Product Managers. We value knowledge growth and encourage ongoing education in product expertise and technical skills. You'll have opportunities to gain certifications such as CPO and CSM, as well as training in financial processes, enhancing your professional growth while contributing to our mission.

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What is the work culture like for a Product Manager at ClassWallet?

The work culture at ClassWallet is positive and family-oriented. We focus on encouragement and gratitude, fostering an environment where our team members can collaborate effectively while maintaining a healthy work-life balance. Our aim is to motivate each other to achieve our collective goals while recognizing individual contributions and celebrating successes.

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What technologies do Product Managers at ClassWallet work with?

Product Managers at ClassWallet work closely with various technologies including JIRA, Confluence, and tools for wireframing like Lucid Chart. A basic understanding of API documentation is also beneficial. Additionally, knowledge of financial processes and payment systems, such as ACH and credit card transactions, can be advantageous in understanding the product suite.

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Common Interview Questions for Product Manager
Can you describe your experience with product lifecycle management?

When answering this question, provide a detailed account of your past experiences, highlighting specific products you’ve managed. Discuss the phases from conception to release, how you prioritized features, and how you collaborated with different teams to ensure a successful project outcome. Be sure to emphasize any metrics or results that showcase your impact.

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How do you handle stakeholder feedback on a product?

A great way to approach this question is to explain your method for gathering and prioritizing stakeholder feedback. Discuss how you ensure that the voices of stakeholders are represented throughout the product development process and how you balance differing opinions to reach a consensus that aligns with the product vision.

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What tools do you use for project management and why?

Discuss the specific project management tools you are familiar with, such as JIRA or Confluence. Explain how these tools help you organize tasks, track progress, and facilitate collaboration among team members. Mention any custom workflows you have created or adapted to enhance efficiency.

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Describe a challenging product decision you made and the outcome.

When discussing a challenging decision, provide context about the product and the stakes involved. Explain your thought process in making that decision, including what data or feedback informed your choice. Conclude with the outcome and any lessons you learned from the experience, showing a focus on continuous improvement.

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How do you prioritize product features?

In your response, outline your approach to prioritizing features. Discuss how you balance stakeholder requests against business goals, customer needs, and resource allocation. Mention any frameworks you use, such as MoSCoW or RICE, to make transparent, data-driven decisions.

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What strategies do you employ for effective team collaboration?

Highlight specific strategies you use to foster collaboration within your team, such as regular stand-ups, grooming sessions, or brainstorming workshops. Talk about the importance of open communication and how you ensure that every team member contributes to the project objectives.

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Can you provide an example of a successful product launch you led?

When answering, detail a product launch where you played a key role. Share specific metrics of success, such as user adoption rates or customer satisfaction scores. Discuss how you coordinated efforts across teams to ensure a smooth launch and any marketing strategies that contributed to its success.

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How do you keep abreast of market trends and customer needs?

Discuss your methods for staying informed, such as conducting market research, following industry publications, attending conferences, or engaging with customers directly. Illustrate how this knowledge informs your decision-making and enhances your product strategy.

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What is your approach to dealing with product defects or bugs?

Describe your systematic approach to identifying and addressing defects, including how you prioritize fixing bugs based on their severity and impact on users. Emphasize the importance of transparency and communication with stakeholders throughout the resolution process.

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How do you measure the success of a product post-launch?

Explain the key performance indicators (KPIs) you track to evaluate a product's success. Discuss user feedback, usage analytics, profitability, and impact on business objectives. Describe how you analyze this data to guide future product decisions and improvements.

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Founded in 2014 and headquartered in Miami, ClassWallet (www.classwallet.com) is a financial technology company providing a spending management platform for teachers, employees and parents who make day-to-day purchases but typically are not provid...

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DATE POSTED
April 11, 2025

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