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RN Care Coordinator - Ambulatory Urology

Join Cleveland Clinic’s Hillcrest Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Hillcrest Hospital has been recognized as one of the top hospitals in Cleveland and Ohio. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.Cleveland Clinic Care Coordinators have been very successful in helping patients manage their own care. Their hard work, dedication and commitment has led to a decrease in Emergency Department visits, observation status, inpatient stays and hospital readmission in care coordinated patients.A caregiver in this position works 7:00am—3:30pm.A caregiver who excels in this role will:• Work collaboratively with a multidisciplinary care team across the continuum of care for high-risk patients to develop goals, plan interventions and maximize patient outcomes.• Provide care and disease management coordination.• Identify patients in the specialty care practice that have ongoing coordination needs and conduct targeted outreach.• Conduct comprehensive clinical assessments that include disease-specific, age-specific, medical, behavioral, pharmacy, social and end of life needs of each patient.• Inform and work with patients and their families regarding coordination of their care, provide education and coaching, monitor patient compliance with their care plan, perform reassessments regarding patient progress toward goals, and update plan of care.• Serve as a liaison and advocate for patients and families.• Assist in managing transitions of care across care settings, ensuring optimal communication and planning.• Identify barriers, facilitate solutions, and connect others to community resources.Minimum qualifications for the ideal future caregiver include:• Graduate from an accredited school of professional nursing.• Current state licensure as a Registered Nurse (RN).• Basic Life Support (BLS) certification through the American Heart Association (AHA).• Three to five years of nursing experience.• Any registered nurse or advanced practice nurse must obtain a cancer specific certification or demonstrate ongoing qualifying education within the timeframe of the facilities accreditation cycle, if they work in medical oncology, radiation oncology, cancer center or cancer clinic and/or administer chemotherapy within an accredited Cleveland Clinic facility.Preferred qualifications for the ideal future caregiver include:• Bachelor of science in nursing (BSN).• Specialty certification.• Prior RN experience in Care Coordination, Oncology or Urology.Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/Physical Requirements:• Requires full range of motion, manual and finger dexterity and eye-hand coordination.• Requires corrected hearing and vision to normal range.• May requires some exposure to communicable diseases or bodily fluids.• Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible.Personal Protective Equipment:• Follows Standard Precautions using personal protective equipment as required for procedures.Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
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What You Should Know About RN Care Coordinator - Ambulatory Urology, Cleveland Clinic

Join the talented team at Cleveland Clinic’s Hillcrest Hospital as an RN Care Coordinator in Ambulatory Urology, where we blend high-quality patient care with advanced technology and innovative research. In this dynamic role, you will work closely with a multidisciplinary care team to support high-risk patients and enhance their health outcomes. You’ll tackle various responsibilities including developing care plans, conducting comprehensive clinical assessments, and keeping an open line of communication with patients and their families. Our caregivers thrive in a supportive environment that fosters professional growth and appreciation, and here at Hillcrest, we’re committed to decreasing hospital readmission rates and improving patient health, thanks to effective care coordination. With a passion for helping others, you will assist patients in managing their care effectively while connecting them with vital community resources. If you hold a current RN license, possess a strong nursing background, and are eager to contribute to a respected healthcare organization, we invite you to take the next step toward a fulfilling career with us. Join us and become a part of a family dedicated to excellence in healthcare!

Frequently Asked Questions (FAQs) for RN Care Coordinator - Ambulatory Urology Role at Cleveland Clinic
What are the responsibilities of an RN Care Coordinator at Cleveland Clinic?

As an RN Care Coordinator at Cleveland Clinic, your primary responsibilities will include collaborating with a multidisciplinary care team to develop care plans for high-risk patients, conducting comprehensive clinical assessments, and ensuring effective communication between the patients and their families regarding care coordination. Additionally, you will monitor patient compliance with care plans and address any barriers to care by connecting families with community resources.

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What qualifications are required for the RN Care Coordinator position at Cleveland Clinic?

To qualify for the RN Care Coordinator role at Cleveland Clinic, you must have graduated from an accredited nursing school, possess a current state licensure as a Registered Nurse (RN), and hold Basic Life Support (BLS) certification from the American Heart Association (AHA). Ideally, candidates should have three to five years of nursing experience, with a preference for those holding a Bachelor of Science in Nursing (BSN) and experience in Care Coordination, Oncology, or Urology.

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How does the RN Care Coordinator role at Cleveland Clinic impact patient outcomes?

The RN Care Coordinator at Cleveland Clinic plays a crucial role in improving patient outcomes by actively monitoring and managing care for high-risk patients. Through comprehensive assessments and ongoing support, these caregivers reduce Emergency Department visits and hospital readmission rates, ensuring that patients are better equipped to manage their health conditions effectively.

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What does a typical work schedule look like for an RN Care Coordinator at Cleveland Clinic?

An RN Care Coordinator at Cleveland Clinic typically works from 7:00 am to 3:30 pm. This consistent schedule allows you to maintain a healthy work-life balance while providing essential care to patients during regular hours.

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What is the work environment like for an RN Care Coordinator at Cleveland Clinic?

The work environment for an RN Care Coordinator at Cleveland Clinic is collaborative and supportive. You'll work alongside an experienced team of healthcare professionals dedicated to delivering the best patient care. This positive culture promotes open communication and professional development, ensuring that caregivers feel valued and effective in their roles.

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Common Interview Questions for RN Care Coordinator - Ambulatory Urology
What is your experience with care coordination as an RN?

When discussing your care coordination experience, highlight specific instances where you developed care plans, communicated with both patients and multidisciplinary teams, and managed patient transitions. Emphasize your skills in assessment and your approach to solving problems effectively while advocating for patients.

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How do you handle difficult patient situations?

Focus on showing empathy and your problem-solving approach when answering this question. Discuss a scenario where you effectively de-escalated a situation or resolved a patient's concern. Highlight your ability to listen, communicate clearly, and work collaboratively with the care team to ensure the patient's needs are met.

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Can you describe a successful intervention you've implemented in your previous role?

When describing a successful intervention, provide details of the situation, the specific steps you took, and the outcomes achieved. Mention how you collaborated with the care team and involved the patient in the decision-making process to ensure a positive outcome.

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What strategies do you employ to ensure clear communication with patients and families?

Effective communication is vital; share strategies like active listening, using teach-back methods, and creating written summaries of care plans. Illustrate your approach to ensuring patients and families understand their care regimen and feel empowered to ask questions.

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How do you prioritize tasks when managing multiple patients?

Discuss your method for assessing urgency and needs when managing multiple patients. Mention tools or systems you use to stay organized, emphasizing your ability to adapt and change priorities based on patient needs while maintaining high-quality care.

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What role does data play in your decision-making as an RN Care Coordinator?

Explain how you utilize patient data to assess outcomes and improve care coordination. Discuss your experience with electronic health records and how data informs your interventions, ensuring that care is both evidence-based and personalized.

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What is your approach to managing patient compliance with care plans?

Discuss strategies such as building relationships with patients, using motivational interviewing techniques, and providing education tailored to individual needs. Highlight the importance of follow-up and reassessment to encourage compliance and address challenges.

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How would you address barriers to care for patients in your role?

Addressing barriers requires a proactive approach. Share your experiences with identifying barriers during assessments and your success in connecting patients with community resources and support systems that help them overcome these challenges.

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Can you describe your experience with interprofessional collaboration?

Talk about instances where you worked effectively within a multidisciplinary team, highlighting your role in care planning and communication. Emphasize how you advocate for patients' needs while being respectful of team members' opinions and expertise.

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Why are you interested in the RN Care Coordinator position at Cleveland Clinic?

In your response, reflect on the mission and values of Cleveland Clinic and how they align with your professional beliefs. Discuss your passion for patient care, the importance of coordination in healthcare, and your desire to contribute to a leading institution dedicated to quality and innovation.

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We’ve made it our mission to care for life, research for health and educate those who serve. That’s always been our north star. And it’s led us to deliver an exceptional level of care alongside some of the industry’s most gifted, hardworking careg...

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Full-time, on-site
DATE POSTED
March 21, 2025

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