As a Collector Representative II at Clicklease, your main responsibilities include collecting on past due balances while educating customers on avoiding future late fees. You'll maintain professional communication through phone, email, and texts, make outbound calls to existing customers daily, and evaluate account performance using reports. Your role will also involve documenting communications accurately and performing skip-tracing on accounts with no contact. Adapting to other duties as needed is also part of the job.

To become a Collector Representative II at Clicklease, you must have excellent English communication skills at a C1 level or above and at least two years of experience in a collections role. A minimum of one year in the financial industry is required, with preferred experience in retail or wholesale industries, particularly in equipment finance. Proficiency in CRM software and strong negotiation skills are also essential.

Succeeding as a Collector Representative II at Clicklease demands strong communication skills in English, both written and verbal. You should be able to handle strong-willed business owners and multi-task effectively, especially in pressured environments. Analytical skills, critical thinking, and excellent time management are also vital to prioritize tasks appropriately. Being tech-savvy and familiar with Microsoft Outlook, Excel, and Word will further enhance your performance in this role.

The work environment for a Collector Representative II at Clicklease is dynamic and collaborative, reflecting our core values and culture. With a hybrid work model, you can work both from the office located near Alajuela airport and from home. Clicklease fosters a positive atmosphere where teamwork is encouraged, and everyone contributes to the mission of empowering small business owners through innovative financing solutions.

Clicklease offers a competitive salary ranging from $1,300 to $1,500 USD, depending on experience, along with private medical and life insurance, generous paid time off, and a holiday schedule. Additionally, employees enjoy opportunities for growth and internal promotion, two annual company parties where employees can bring their families, and a solid work-life balance supported by a hybrid work schedule.

When asked this question, it's essential to describe a specific situation where you faced resistance from a customer. Discuss how you maintained professionalism and empathy, what steps you took to gather information, and how you ultimately reached a resolution. Employers appreciate candidates who demonstrate effective problem-solving and negotiation skills.

Emphasize the importance of clear communication and understanding the customer's perspective. Discuss how you adapt your communication style to meet their needs and provide valuable insights into avoiding late fees. It's beneficial to illustrate your ability to build rapport and trust with customers, leading to more meaningful conversations.

Mention specific CRM software or tools you've utilized to track accounts and communications. Explain how these technologies have improved your efficiency and organization and how they can enhance your performance in the Collector Representative II role at Clicklease.

This is an opportunity to showcase your time-management skills. Describe how you assess urgency and importance, perhaps by using lists or digital tools to keep track of your responsibilities. Talk about how you adjust priorities based on daily outcomes or unexpected challenges that arise.

Share your passion for helping others manage their finances and the satisfaction that comes from facilitating solutions for business owners. You can also mention the fulfillment you find in achieving targets and the thrill of navigating and resolving challenges effectively.

Illustrate your conflict resolution skills by outlining your approach to diffusing tension. Emphasize the importance of listening actively, remaining calm, and using empathy to understand their frustration while maintaining professionalism. Discuss your strategy for turning the conversation toward resolution.

Discuss specific strategies you have used in previous roles to negotiate payment arrangements that work for both the company and the customer. Highlight your ability to be flexible while ensuring that the company’s interests are protected.

Maintain clarity, patience, and respect in your responses. You might also emphasize being proactive and positive, setting a tone that encourages cooperation while ensuring that clients feel valued and understood.

Share your experience in evaluating customer information for payment histories, their current financial conditions, and circumstances. You'll want to outline a systematic approach to determine who can be reached for further assistance while balancing the company's policies.

Express your alignment with Clicklease's mission of empowering small business owners. Talk about how you admire their approach to equipment financing and how your skills and passion for helping others fit within their core values and company culture.