oxio Commercial Product Owner

As an oxio Commercial Product Owner at Cogeco Connexion Inc, your key responsibilities include managing the product backlog, prioritizing features, leading the annual budgeting process, conducting market research, and executing customer acquisition programs. You'll collaborate with cross-functional teams to launch and enhance commercial offerings while ensuring alignment with strategic goals.

To excel as an oxio Commercial Product Owner at Cogeco Connexion Inc, you should have a Bachelor’s degree in Marketing, Communications, or a related field, along with at least 7 years of relevant experience in marketing or product management within telecommunications. Strong skills in P&L management, customer acquisition, and Agile methodologies are also important for this role.

An oxio Commercial Product Owner at Cogeco Connexion Inc contributes to customer satisfaction by championing the customer experience in the commercial context. This includes ensuring that products meet customer needs, supporting effective marketing strategies, and continuously analyzing product performance to identify areas of improvement, thus driving loyalty and positive customer experiences.

Essential skills for an oxio Commercial Product Owner at Cogeco Connexion Inc include excellent communication abilities in both French and English, strong collaboration skills, and the capacity to influence and build trust across teams. Additionally, being proactive, resourceful, and results-driven are crucial for navigating challenges and meeting KPIs.

The workplace culture for an oxio Commercial Product Owner at Cogeco Connexion Inc is dynamic and inclusive, emphasizing teamwork and innovation. The company values diverse perspectives and encourages open dialogue, fostering a supportive environment where every employee can thrive and contribute to shared objectives.

To prioritize features effectively, I would assess the business value of each feature, align them with customer needs and feedback, and consider the development team’s capacity. Utilizing data analytics to gauge market trends and customer insights would also inform prioritization to ensure we focus on high-impact initiatives.

When faced with conflicting priorities, I would engage relevant stakeholders to discuss and understand their needs. I believe in transparent communication and collaborative decision-making, and assessing the potential impact on customer satisfaction will guide me in reaching a balanced solution.

In my previous role, I led a commercial initiative that introduced a new customer segmentation strategy, which boosted acquisition rates by analyzing competitive landscapes and consumer insights. Collaborating closely with marketing and sales teams was crucial in executing targeted campaigns that effectively reached our audience.

As an oxio Commercial Product Owner, I would support the development of marketing plans by providing insights into product capabilities and potential enhancements. This would involve analyzing performance data, identifying customer trends, and aligning marketing strategies with product development for maximum effectiveness.

Data analytics plays a crucial role in my decision-making process as a Product Owner. I leverage data to identify trends, measure product performance, and assess customer behavior. Using A/B testing, I continuously refine strategies, ensuring that our initiatives are informed by solid evidence and lead to effective outcomes.

The customer experience is vital because it directly influences customer satisfaction and loyalty. As an oxio Commercial Product Owner, my goal would be to champion the customer perspective, ensuring that our products not only meet but exceed expectations through thoughtful design and user-friendly features.

To conduct market research effectively, I combine qualitative and quantitative methods, including surveys, focus groups, and competitive analysis. I focus on understanding customer needs and industry trends, which informs our product roadmap and strategic decisions that align with market demands.

To ensure cross-functional alignment during product launches, I prioritize clear communication and collaboration among all stakeholders. I would establish regular check-ins, utilize project management tools to track progress, and engage teams early in the process to gather input, fostering a sense of ownership and shared goals.

I have extensive experience using Agile methodologies, particularly in fast-paced environments. I utilize Scrum practices to manage sprints, enhance team collaboration, and adapt quickly to changing requirements. This approach has been instrumental in delivering high-quality products that align with user feedback and strategic goals.

I believe the most important quality for an oxio Commercial Product Owner is the ability to empathize with customers. Understanding their needs and pain points not only guides feature prioritization but also drives innovation and ensures our products truly resonate in the market, ultimately leading to success.