Associate, Rater Services (Clinical Trial Associate)

The Associate, Rater Services at Cogstate is responsible for managing multiple tasks and functional areas critical to the delivery of the Rater Training Program. This includes acting as a liaison among Scale Management, the Clinician Network, and the Science teams, while ensuring accurate record keeping and effective communication with study sites, raters, and sponsors throughout the clinical trial lifecycle.

To qualify for the Associate, Rater Services position at Cogstate, candidates should possess a Bachelor’s degree and have at least 3 years of relevant experience, with a focus on clinical trials. Candidates should also have strong communication skills, organizational prowess, and a proven ability to thrive in a fast-paced, growing environment.

Cogstate offers robust learning and development opportunities for its Associate, Rater Services team members, including mentorship programs and assistance in obtaining relevant certifications. This commitment to professional growth helps employees expand their knowledge and skills while advancing their careers in the neuroscience field.

As a remote-first organization, Cogstate provides a flexible work culture for its Associate, Rater Services team members. With a virtual setup, employees can work from anywhere in the U.S., Australia, or the U.K., fostering a balance between professional and personal life while collaborating with global experts.

Cogstate offers an attractive package of benefits for its Associate, Rater Services employees, including comprehensive health, dental, and vision coverage, generous paid time off, a 401(k) matching program, and opportunities for continuous learning and development.

In an interview, you should emphasize that Rater Services plays a crucial role in managing relationships and ensuring the accuracy and consistency of cognitive assessments in clinical trials. Highlight your understanding of how these services impact the overall success of the trials.

When answering this question, demonstrate your organizational skills and ability to remain flexible under pressure. You might mention techniques like using project management tools or establishing clear communication channels with team members to ensure tasks are prioritized effectively.

Use the STAR method (Situation, Task, Action, Result) to discuss a specific project. Highlight the steps you took to manage challenges, how you coordinated with various teams, and what the positive outcomes were to showcase your project management skills relevant to the Associate, Rater Services role.

In your answer, outline specific communication techniques you utilize, such as regular check-ins, updates via email or project management software, and ensuring clarity in messaging to foster positive relationships with study sites and sponsors throughout the clinical trial process.

You should explain your understanding of regulations and how you implement company standards in your work. Mention your experience in keeping accurate records, following SOPs, and performing quality checks to ensure compliance during the clinical trial processes.

Share your passion for contributing to advancements in neuroscience and how you value being part of a team that plays a significant role in improving patient outcomes. Draw from personal experiences that highlight your dedication to the field.

In your response, describe your approach to conflict resolution, focusing on open communication, listening to concerns, and working collaboratively towards a solution that respects everyone's viewpoints, emphasizing the importance of teamwork in the Associate, Rater Services position.

Discuss the tools and strategies you use for effective project management, such as task lists, calendar reminders, or project management software, and explain how these help you stay organized and meet deadlines in managing your responsibilities.

Emphasize the importance of mentorship in your career growth. Share your experiences with mentors, how they have guided you, and your intention to foster similar relationships while mentoring junior team members in your future role.

Talk about how Cogstate’s mission aligns with your passion for neuroscience and brain health, as well as the motivating work culture. Share specific aspects of the role that excite you, such as the opportunity to contribute to innovative clinical trials and improve cognitive assessments.