Case Manager - 2100 Broadway 10455

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

This position is responsible for the delivery of comprehensive, intensive, clinical-based case management for adults experiencing chronic homelessness involved in the Housing First and Assertive Community Treatment (ACT) services program. Services are based on motivational interviewing, stages of change, strengths-based case management, housing first, and trauma-informed care. The position will provide outreach services, referral and linkage with mainstream services and housing, and crisis intervention for program clients.

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage. 
• Choice of dental insurance or discount plan. 
• Vision insurance.  
• Flexible spending accounts for health care / dependent care / parking expenses. 
• Free basic life and AD&D insurance coverage. 
• Employee Assistance Program, a problem-solving resource available to you and your household members. 
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting. 
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year. 

• Provide strengths-based case management, specifically housing placement and support, to homeless individuals with disabilities including substance use and significant primary and mental health care needs.
• Assist with connection to mainstream resources including health, mental health, and substance use treatment.
• Advocate for the needs of individual clients as well as for systemic change, whenever needed for the overall benefit of homeless individuals.
• Accept referrals internally from the Housing Intake and Placement Team as well as externally from the Denver Street Outreach Collaborative, and the statewide Coordinated Entry process and works collaboratively with staff of all agencies to provide high-quality service. Reports back to referral source in a timely fashion to inform them of client disposition and additional services needed.
• Communicate clinical assessments, interventions, and ongoing client contact through timely, thorough recordkeeping, route slips, contact forms, and verbal communication.
• Work with primary clients, as well as team clients, related to service planning, documentation of progress, service tracking, and outcome evaluation.
• Monitor client progress by regular, ongoing contact with individuals receiving services and contact with collaborative service providers both external and internal to CCH.
• Transport clients using a CCH vehicle or an approved personal vehicle.
• Collaborate and coordinate with internal and external programs to facilitate client referrals and to ensure continuity of care.
• Serve as a liaison with collaborating agencies and other teams within the organization, establishing and maintaining effective working relationships with organizations and groups providing services to our target population. 
• Must carry a cell phone and be accessible when in the field to the program clients and community partners.
• Navigate the Social Security, Medicaid, and Medicare systems on behalf of or with clients.
• Complete Medicaid authorizations, HMIS data entry, as well as any other reporting requirements necessary to obtain, and sustain funding and provide services for individuals served. 
• Ability to pass automobile insurance carrier’s motor vehicle record check and have reliable personal transportation.
• Perform additional duties deemed necessary and appropriate by the Program Manager. 

• Sound critical thinking and decision-making skills.
• Consistently superb customer service skills; excellent interpersonal/assertive communications skills demonstrating a high degree of emotional intelligence.
• Knowledge of homeless issues and demonstrated sensitivity to and a desire to work with underserved populations.
• Knowledge of mental health issues (diagnosis, treatment, symptoms, and special needs).
• Ability to prioritize multiple job responsibilities, work independently and exercise good professional judgment.
• Ability to listen effectively, synthesize and analyze information and respond creatively to challenging issues.
• Bachelor’s degree in human services, social work, psychology, or related field preferred or equivalent experience.
• Previous direct experience with homeless population preferred, or previous experience in a related direct human service field working with underserved populations preferred.

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.