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Customer Data Consultant

Modern and intelligent digital solutions rely on data and customer insights. We are looking for Customer Data Consultants, motivated by providing our clients with solutions that have a measurable business impact. You’ll get to work at the heart of digital sales, gathering, processing and analysing data to resolve exciting business challenges by enabling concrete actions on data.

Who we are

Columbia Road builds seamless and commercially effective customer journeys that create impact. We help our clients get more revenue and more customers, but also to sell better. We are proud of the high customer satisfaction we have achieved as a result of focusing on people and creating concrete, measurable business impact for our clients every day. 

Our tight-knit team consists of business consultants who understand software and of highly talented business-driven design and technology specialists. As a community-led company, we believe in giving a lot of responsibility and freedom to our employees. Instead of line managers and red tape, we offer the tools and resources to all Roadies to make the best possible decisions for their own job and for our community. We offer you a diverse and inclusive workplace, and our extensive onboarding and your fellow Roadies will ensure that you’ll feel comfortable from day one.

The job & what you’d be working on

As a Customer Data Consultant, you will be in a key role in transforming raw data in source platforms into actionable insights that drive marketing automation and analytics success. You'll work closely with client stakeholders to understand their business challenges, assess their current data landscape, and recommend practical solutions in both technology and processes.

With a hands-on approach, you'll help operationalise data, ensuring it delivers real business value. Your expertise will enable clients to unlock the full potential of their customer data, driving smarter decision-making and business growth. You will be in a key role in helping our customers grow their business by operationalising existing data through a hands-on approach. 

Your client work could include for example:

  • Creating recommendations on how data can improve customer journeys, from targeting the right customer segments to creating personalised experiences across different channels.
  • Transforming raw data for business use cases e.g. for marketing, sales or customer service.
  • Designing data architectures between clients’ data sources and customer data platforms. 
  • Designing and building automated data pipelines to ensure clean, reliable customer data flows between systems (e.g., from CRM, transactional databases, and web analytics tools) to enable actionable insights and personalised use cases
  • Making data available for AI agents and other solutions. Creating, optimising and fine-tuning AI agents

You’ll be working as a team together with our technology and design consultants in the areas of marketing automation, ecommerce and CRM, for example. All of our consultants are working very hands-on. We are a flat organisation and we don’t have any managerial positions. Seniority means that the more experience you have the more you get to take responsibility for your projects, coach other Roadie consultants, and participate in our competency-specific task forces, account management, and framing our sales offering.

  • Data modelling: Your toolbox includes frameworks and methods to identify data sources and develop models that support acting on the data, both in data analysis and activation.
  • Data management:  Hands-on experience with data management, such as developing data architecture and managing databases. Experience and understanding of , ETL, relational databases. Capability of scripting (Python, SQL). Proficient in cloud platforms like BigQuery, Snowflake, and Databricks.
  • Integrations: Some experience in building integrations between data sources, platforms and applications, such as marketing automation tools
  • Business mindset: Analytical and business-driven mindset, motivated by leveraging data to solve business challenges creatively. Ability to quickly identify business challenges and opportunities, and create an actionable plan for solving them
  • Marketing technologies: In addition, we value experience in marketing technologies such as CDP platforms (e.g. SF Data Cloud, Bloomreach), BI tools, web analytics, marketing automation and CRM platforms. 

Languages: professional proficiency in English

Salaries at Columbia Road are always based on your experience and skillset and we place great emphasis on salary fairness between Roadies. For this role, you can expect the monthly salary to land between 5000-7000€ depending on your level of seniority. 

Roadies also get to enjoy a long list of benefits. Just to name a few, we offer: 

  • A community-led organisation with a high level of autonomy
  • Option to buy stocks of the company through the common employee share program
  • A yearly bonus based on company performance (equal to all full-time Roadies)
  • Recurring training and learning sessions to support your professional growth
  • Offices in downtown Helsinki (with gym and pool) and Tampere
  • A wide selection of quality tools to use for your work (laptop, phone etc.)
  • Extensive health care services, including dental and mental health
  • Insurance for travel and free-time
  • Lunch benefit
  • Phone subscription benefit
  • Weekly breakfasts and healthy daily refreshments
  • Flexible sports, culture, commuting and massage benefit
  • Option to have a bicycle salary alternative as a part of total compensation
  • Recurring Roadie-ideated events and activities
  • Childcare services when your child falls ill
  • A possibility to book the office for private events during the weekends
  • Compensation for working on open source or social programs on your free time

Recruitment process

The recruitment process usually has 1-3 steps during which we get to know who you are and what motivates you. You will learn more about Columbia Road and get to meet different people from our company. You'll have the opportunity to present highlights from your career and tell us about your skills, roles and learnings.

We’re committed to creating a good match between you and our organisation, and want to spend time to get it right. Sometimes, an assignment might be given to you to complete between interviews. When we’re done with the face-to-face discussions, we’ll contact the people you have chosen as references.

We hope to hear from you soon!

Average salary estimate

$72000 / YEARLY (est.)
min
max
$60000K
$84000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Data Consultant, Columbia Road

At Columbia Road, we’re on the lookout for dynamic Customer Data Consultants who are passionate about transforming raw data into actionable insights. If you thrive in a data-driven environment and enjoy collaborating with clients to tackle business challenges, this role is perfect for you! As a Customer Data Consultant, you’ll dive into the heart of digital sales, working directly with clients to unlock the full potential of their customer data. This isn’t just about analyzing numbers; it’s about crafting personalized experiences and optimizing customer journeys across various channels. You’ll be hands-on, helping to design automated data pipelines and integrating data sources to ensure clean, reliable flows of information. With a focus on real business impact, your recommendations will help clients enhance their marketing strategies and boost sales performance. At Columbia Road, we believe in giving our team the freedom and responsibility to make decisions that directly impact our community and the clients we serve. You can expect a supportive team environment that encourages professional growth, complemented by diverse benefits. Join us in our mission to build effective customer journeys that not only attract new customers but also enhance existing relationships through smarter, data-driven decision-making. If you're eager to take on a key role in elevating our clients' data strategies, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Customer Data Consultant Role at Columbia Road
What does a Customer Data Consultant at Columbia Road do?

As a Customer Data Consultant at Columbia Road, you'll be responsible for transforming raw data into actionable insights that can drive marketing automation and analytics success. Your role will involve working closely with clients to understand their business challenges, assessing their data landscape, and recommending practical solutions to enhance customer journeys and improve business outcomes.

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What qualifications are needed for the Customer Data Consultant position at Columbia Road?

To be a successful Customer Data Consultant at Columbia Road, candidates should possess a strong analytical mindset, hands-on experience with data management, and proficiency in tools such as Python, SQL, and cloud platforms like BigQuery or Snowflake. A background in marketing technologies, such as CDP platforms and CRM systems, is also highly valued.

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How does Columbia Road support the professional growth of Customer Data Consultants?

At Columbia Road, we invest in the growth of our employees through recurring training and learning sessions designed to expand your skill set. You’ll also have the opportunity to collaborate with a team of talented professionals and participate in competency-specific task forces, enabling you to share knowledge and gain insights from others in the field.

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What does the hiring process look like for a Customer Data Consultant at Columbia Road?

The recruitment process at Columbia Road typically consists of 1-3 steps, where we focus on getting to know you and determining the right fit for both you and our organization. You’ll have the chance to showcase your skills and learn about our company culture during face-to-face discussions, and there may be an assignment to complete between interviews.

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What are the key benefits of working as a Customer Data Consultant at Columbia Road?

As a Customer Data Consultant at Columbia Road, enjoy a range of benefits, including the autonomy to make impactful decisions, a yearly bonus based on performance, health care services, and unique perks like childcare support and a bicycle salary alternative. Join a community-driven organization that values your contributions and supports your well-being.

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Common Interview Questions for Customer Data Consultant
Can you describe your experience with data transformation as a Customer Data Consultant?

When answering this question, focus on specific examples of projects where you’ve transformed raw data into actionable insights. Highlight the tools and methodologies you used, such as ETL processes or data modeling, to showcase your hands-on experience and ability to deliver results.

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How do you ensure data integrity when managing customer data?

Discuss your approach to ensuring data integrity by implementing data validation processes and regular audits. Explain how you leverage your experience with data architectures and automation tools to maintain clean and reliable data flows, which are critical for effective decision-making.

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What strategies do you use to identify business challenges through customer data?

Share your analytical methods for identifying business challenges, such as conducting stakeholder interviews, analyzing customer behaviors, and assessing existing data landscapes. Emphasize your business-driven mindset and ability to create actionable plans based on your findings.

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Describe a time when you successfully improved a client's customer journey using data.

Provide a detailed example of a project where your data analysis led to enhancements in a client’s customer journey. Focus on the specific data metrics you analyzed, the recommendations you made, and the measurable outcomes that resulted from your interventions.

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How do you handle tight deadlines when managing multiple data projects?

Highlight your time management skills and techniques for prioritizing tasks. Discuss how you adapt to changing deadlines and ensure quality outcomes under pressure, emphasizing your experience in delivering timely solutions to clients.

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What is your approach to designing automated data pipelines?

Explain your methodology for designing automated data pipelines, including the tools you prefer and how you integrate various data sources. Discuss the importance of scalability and real-time data availability, aligning your response with the goals of an effective customer data strategy.

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Can you give an example of how you've collaborated with teams to achieve goals?

Use this opportunity to describe a collaborative project where you worked with other consultants, such as technology and design specialists. Emphasize your communication skills and how you ensured everyone was aligned toward achieving the project goals.

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What role do you believe AI plays in customer data analytics?

Discuss the potential of AI in enhancing customer data analytics, such as predictive analytics and personalized customer interactions. Provide examples of how you've leveraged AI tools in past roles to drive engagement and improve business outcomes.

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How do you stay updated on the latest trends in data management and analytics?

Share your strategies for keeping current with industry trends, such as attending webinars, participating in workshops, or following thought leaders in the data analytics space. Emphasize your commitment to continuous learning and professional development.

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What makes you a good fit for the Customer Data Consultant role at Columbia Road?

Here, synthesize your relevant experiences and skills that align with the responsibilities of the Customer Data Consultant position. Highlight your passion for data-driven solutions and your enthusiasm for contributing to a company that values community and impact.

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Full-time, remote
DATE POSTED
March 1, 2025

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