Account Executive 3, Enterprise Direct Sales - job 3 of 3

The Account Executive 3 at Comcast is primarily responsible for selling Comcast's Commercial Internet, Video, and Voice services to mid-sized and large businesses. This includes creating engaging sales presentations, generating new leads through various prospecting methods, and maintaining strong customer relationships. The role involves understanding the competitive landscape and leveraging that knowledge to position Comcast effectively in the marketplace.

To apply for the Account Executive 3 role at Comcast, candidates should ideally possess a Bachelor's Degree, though extensive related professional experience may be considered in lieu of formal education. Additionally, 5-7 years of relevant work experience in sales, particularly in the business services sector, is preferred. Strong communication skills and a solid grasp of networking and technology concepts are also important qualifications.

In the Account Executive 3 position at Comcast, the sales strategy focuses heavily on building long-term relationships with mid-size and large businesses. Unlike some sales roles that may emphasize transactional sales, this position involves a consultative approach, where understanding customer needs and delivering value through products like Internet and Voice services is key. The role is more strategic, requiring the executive to stay informed about industry trends and competitive offerings.

At Comcast, new Account Executives can expect robust training and support designed to equip them with the necessary skills and knowledge. This includes onboarding programs, access to product training, mentorship from experienced colleagues, and continuous professional development opportunities. You’ll learn how to navigate the sales process effectively and maximize customer satisfaction while promoting Comcast's services.

Working as an Account Executive 3 at Comcast comes with a competitive benefits package tailored to support employees both professionally and personally. Employees enjoy flexible working arrangements, opportunities for career advancement, and a vibrant company culture deeply rooted in diversity and inclusion. Additionally, comprehensive health, financial, and emotional support benefits are provided to help employees care for themselves and their families.

In your response, emphasize the importance of using a multi-faceted approach to prospecting, such as leveraging cold calling, networking events, and referrals. Highlight your experience using various CRM tools and strategies that have led to successful lead generation in previous roles.

When answering this question, share a specific example focusing on the preparation, tools you used (like presentations and demos), how you tailored the content to suit the client's needs, and the positive outcome of this meeting, including how it contributed to exceeding sales targets.

Discuss strategies you employ to connect with clients, such as regular check-ins, personalized follow-ups, and active listening to understand their needs. Mention any techniques you've found effective for creating a trustworthy partnership and how you measure relationship success.

In your answer, mention specific resources you rely on, such as industry publications, webinars, and professional networks. Highlight your commitment to continuous learning and how this knowledge has positively impacted your sales strategies in the past.

Share a compelling anecdote that illustrates your perseverance and negotiation skills. Walk the interviewer through your approach, the challenges you faced, and how your tactics ultimately led to closing the deal, emphasizing the positive resolution for both parties.

Discuss the various sales methodologies you adopt, such as setting SMART goals, tracking progress meticulously, and adjusting strategies based on performance analytics. Providing metrics or specific examples of targets you've exceeded will reinforce your capability.

Provide an effective framework you follow when addressing objections, which typically includes listening carefully, empathizing with the client's perspective, and responding with well-researched counterpoints. Highlight a situation where addressing objection successfully converted a potential loss.

Emphasize the collaborative nature of successful sales via cross-departmental teamwork, sharing leads, and strategizing with marketing and product teams. Mention specific instances where teamwork contributed to achieving or exceeding a shared sales goal.

Explain the importance of follow-up communication, providing onboarding assistance, and maintaining an open line of dialogue to address any client concerns post-sale. Give examples illustrating how this ongoing support has led to renewals or upselling opportunities.

Share personal motivations, whether it’s meeting targets, helping clients achieve their goals, or contributing to a team. Relate this back to how your drive has resulted in tangible sales success in previous roles, making sure to express your enthusiasm for the Account Executive position at Comcast.