Virtual - Customer Account Manager Sales Representative

The main responsibilities of a Virtual Customer Account Manager Sales Representative at Comcast include retaining and growing the customer base through solution-based selling, making outbound calls to meet sales quotas, preparing sales documentation and proposals, and maintaining strong customer relationships via regular phone contact.

To apply for the Virtual Customer Account Manager Sales Representative position at Comcast, candidates should have a high school diploma or GED, along with 2-5 years of relevant work experience, ideally in sales or account management. Wireless experience is strongly preferred.

Comcast actively supports career development for Virtual Customer Account Manager Sales Representatives through training programs, mentorship opportunities, and access to leading industry resources, fostering a collaborative environment where continuous learning is encouraged.

A Virtual Customer Account Manager Sales Representative at Comcast can expect a base pay starting at $15.75, with the potential for total target compensation of $28.97, including commissions. Additionally, Comcast offers a comprehensive benefits package tailored to support employees both physically and financially.

While previous sales experience is preferred, especially in the wireless sector, Comcast is open to considering candidates who demonstrate strong communication skills, problem-solving abilities, and a keen interest in technology and customer service.

When handling a dissatisfied customer as a Virtual Customer Account Manager Sales Representative, it's crucial to listen actively to their concerns, acknowledge the issue, and provide solutions. Always focus on maintaining a positive attitude and ensure that the customer feels valued and heard.

To retain clients in a sales position, I employ a strategy that includes proactive follow-ups, personalized communication tailored to the client’s needs, and regularly updating them on new products or services that could enhance their experience with our company.

I am interested in the Virtual Customer Account Manager Sales Representative role at Comcast because I am passionate about technology and customer service. Comcast's commitment to innovation and providing excellent experiences aligns perfectly with my professional values and career goals.

I stay organized by using customer relationship management (CRM) tools to track interactions, set reminders for follow-ups, and prioritize tasks based on customer needs. Maintaining a structured approach helps me manage my time effectively.

The key to successful solution-based selling lies in understanding the customer's needs and challenges. By actively listening and asking the right questions, I can present tailored solutions that genuinely address their requirements, leading to increased customer satisfaction and sales.

I approach setting and achieving sales targets by breaking them down into actionable steps. I analyze past performance data, set realistic yet ambitious goals, and regularly assess my progress to make adjustments as needed. Consistency and motivation are essential.

In a previous role, a customer was upset about a service delay. I took the time to listen to their concerns, offered a sincere apology, and provided an immediate solution. Following up after the issue was resolved helped restore their trust and loyalty.

My blend of communication skills, sales experience, and dedication to customer service makes me a great fit for the Virtual Customer Account Manager Sales Representative position. I thrive in environments driven by innovation and teamwork.

I have hands-on experience with various CRM systems, which I used to track customer interactions, manage sales pipelines, and generate reports. This experience has taught me the importance of accurate data entry and how it contributes to effective customer relationship management.

I ensure compliance with company policies in a sales role by familiarizing myself with all relevant guidelines, adhering to them in my daily tasks, and continuously staying updated on any changes. This commitment ensures that I maintain the company's integrity and customer trust.