The Manager at the New Parent Resource Center (NPRC) at Community Memorial Health System is responsible for coordinating and facilitating activities that assist new parents. This includes developing educational programs, providing resources on infant care and lactation, and creating a supportive environment where new families can thrive.

To qualify for the Manager position at the New Parent Resource Center at Community Memorial Health System, you must have a Bachelor’s degree and at least five years of clinical experience in Lactation Education. An International Board Certified Lactation Consultant (IBCLC) certification is essential, and preferred qualifications include a Master’s degree and prior teaching experience.

Community Memorial Health System provides a comprehensive benefits package for the Manager of the New Parent Resource Center, which includes competitive pay, health insurance (medical, dental, and vision), paid time off, tuition reimbursement, and participation in a 403(b) retirement plan. Additionally, employees can access an Employee Assistance Program and various discounts on services.

Community Memorial Health System promotes a positive work environment for the Manager at the New Parent Resource Center by fostering inclusivity and support. They emphasize ongoing professional development, offer recognition programs, and celebrate events like National Hospital Week, creating a culture where employees feel valued and connected.

Community Memorial Health System stands out as a unique employer because it is a community-owned, not-for-profit organization with a strong commitment to quality care, as evidenced by its five-star rating from the Centers for Medicare & Medicaid Services. This dedication ensures that employees are supported to provide the best care to the community they serve.

When answering this question, highlight your specific clinical experiences and how they have prepared you for the responsibilities of the Manager role. Discuss your approach to educating new parents about lactation, your methods for engaging families, and how these experiences will contribute to your success at the NPRC.

Provide a structured response outlining your process for developing educational programs. Discuss your understanding of community needs, your methods for designing effective curricula, and how you would incorporate feedback from parents to ensure the programs are relevant and beneficial.

Demonstrate your understanding of community dynamics and your empathetic approach to parenting challenges. Talk about initiatives to connect parents with resources, peer support groups, and how you would create a welcoming atmosphere that encourages open communication.

Share specific examples of your previous leadership roles, focusing on your collaborative leadership style, team-building experiences, and how those will translate to managing a diverse team at the NPRC, promoting teamwork and high-quality outcomes.

Explain your commitment to continuous learning. Discuss the professional organizations you belong to, conferences you've attended, and how you keep up with the latest research and trends in lactation and parenting education.

Detail your approach to program evaluation, including how you would set goals, collect parent feedback, analyze data on parent satisfaction, and use that information to make ongoing improvements to the NPRC’s offerings.

Choose a relevant challenge that demonstrates your problem-solving skills. Outline the situation, the actions you took, and the positive outcome, emphasizing how this experience equips you for similar challenges at the NPRC.

Discuss your strategies for community outreach, including partnerships with local organizations, social media campaigns, workshops, and how you would engage with parents to raise awareness of the NPRC’s resources and services.

Articulate the core values you believe are essential for the Manager position, such as empathy, inclusivity, collaboration, and a passion for family-centered care. Provide examples of how you embody these values in your professional life.

Explain your approach to conflict resolution through communication and understanding. Talk about a specific example where you facilitated a resolution among team members and how that experience prepares you to lead effectively at the NPRC.