Technical Product Manager - Billing

Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care. 

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!

About the Role

Commure + Athelas is seeking a Product Manager to enhance our digital health product portfolio. In this dynamic role, you will focus on developing and implementing technical solutions and clinical products that address the complexities of healthcare billing and digital medicine. 

You will collaborate closely with various cross-functional teams to drive product strategy, development, and implementation, ensuring our products effectively meet the needs of our users in real-world settings. This position requires up to 40% travel to client sites and other locations as needed.

• Hands-On Product Development: You will have the unique opportunity to be on the ground, directly at healthcare facilities, understanding firsthand the challenges and requirements, which will drive the development and implementation of solutions tailored to these complex environments.

• Leadership and Technical Expertise: You will lead a team of engineers; therefore, deep technical knowledge is crucial. You won't be directly involved in hiring, but you will guide and inspire your team through complex product build outs.

• Executive-Level Communication: Regular interaction with top executives such as COOs, CSOs, and CIOs of major healthcare systems will require excellent communication skills. You must effectively convey complex ideas and persuade stakeholders to align with your strategic visions.

What You'll Do

• Product Strategy and Implementation: Develop and oversee the execution of technical and clinical product strategies. This includes creating innovative solutions for healthcare billing complexities and clinical product offerings, aligning them with overarching business goals.

• Customer Engagement and Deployment: Act as the primary product contact for clients, understanding their specific needs and deploying solutions that integrate seamlessly into their operations. Ensure products are tailored to real-world use and deliver measurable benefits.

• Cross-Functional Team Collaboration: Collaborate with Engineering, Sales, Operations, and Clinical teams to define and prioritize product requirements, develop project plans, manage key deliverables, and maintain high-quality standards throughout the product lifecycle.

• Operational and Quality Oversight: Establish and maintain rigorous processes and workflows for product operations and quality assurance, including metrics and OKRs to monitor and drive business growth.

• Market Insights and Feedback Integration: Serve as the voice of the customer internally, gathering and integrating feedback to refine and adapt product offerings. Develop tools and metrics to measure product effectiveness and customer satisfaction.

What You Have

• Education and Experience: Bachelor’s degree in Computer Science, Engineering, Business, Clinical Sciences, or a related field (or equivalent experience). 

• Professional Background: 3+ years of experience in Product Management, ideally in technical or clinical roles within SaaS products or healthcare informatics environments.

• Skills and Competencies: Strong analytical and problem-solving skills, outstanding interpersonal and communication abilities, and a proven ability to manage complex technology projects across functional boundaries. Experience with SQL and familiarity with agile methodologies are beneficial.

• Industry Knowledge: Comprehensive understanding of clinical informatics applications and experience in healthcare settings (life sciences, pharma, health systems, and payers) is preferred.

• Direct experience in healthcare settings within the United States is a bonus.

Why you’ll love working at Commure + Athelas:

• Highly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the country’s largest sector. 

• Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil. 

• Incredible Growth: Prior to our merger, Commure and Athelas had independently grown more than 500% YoY for three consecutive years. We’ve achieved Series D funding, have an industry-leading runway, and continue to scale rapidly. 

• Competitive Benefits: Flexible PTO (pending specific geographical locations) , medical, dental, vision, maternity and paternity leave. Note that benefits are subject to change and may vary based on jurisdiction.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com or @commure.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.