Facilities Management and Rental Officer (AU Retail, Hybrid) 6 Months Contract

As a Facilities Management and Rental Officer at ConnectOS, your main responsibilities include managing monthly rent payments for a portfolio of 53 retail properties, actioning rent reviews, and processing adjustments when necessary. You will also resolve invoicing errors, maintain up-to-date lease records, and handle tenancy issues from reporting to resolution. Compliance with maintenance regulations within the Australian retail environment is also crucial.

To apply for the Facilities Management and Rental Officer position at ConnectOS, you need a Diploma or College Degree and a minimum of 3 years of experience within the retail property sector. Furthermore, strong communication skills—both oral and written—are essential for effective collaboration with landlords and stakeholders.

In the role of Facilities Management and Rental Officer at ConnectOS, you will contribute to cost-reduction initiatives by optimizing property-related expenses and efficiently managing maintenance schedules. Your ability to handle rent reviews and ensure compliance with service contracts will also facilitate financial savings for the company.

As a Facilities Management and Rental Officer at ConnectOS, you will utilize tools such as Microsoft Excel, Word, Teams, and CSV files for reporting and data management. Familiarity with these tools will help you maintain precise records of repairs, rent adjustments, and lease terms while optimizing your workflow.

ConnectOS is recognized as a Great Place to Work, providing a supportive and inclusive work environment for Facilities Management and Rental Officers. Employees benefit from ongoing training, opportunities for professional growth, and a collaborative culture focused on delivering the best outcomes for employees and customers alike.

Certainly! Highlight any specific past roles where you managed rent accounts, the volume of properties you handled, and the processes you used for accuracy in invoices and payments. Share examples of challenges you faced and how you resolved them to demonstrate your problem-solving skills.

Discuss your approach to identifying and resolving invoicing errors, perhaps by detailing a specific example where you successfully fixed an error, communicated with stakeholders involved, and ensured a smooth resolution. This shows your attention to detail and communication skills.

Explain the systems or strategies you’ve employed to track maintenance issues, prioritize urgent repairs, and manage preventative maintenance schedules. Providing a real-world example will enhance your answer and highlight your organizational skills.

If you have specific knowledge about the Australian property market, discuss it! If not, express your willingness to learn and any research you've done to familiarize yourself with the market trends and regulations.

Describe your understanding of property maintenance regulations and examples of how you've ensured compliance in past roles. Emphasizing your ability to interpret contracts and your proactive strategies to meet compliance will be advantageous.

Highlight your proficiency in tools like Excel and any specific features you utilize for property management reporting. Mentioning organized workflows and how you’ve made data management efficient can set you apart.

Discuss techniques you use for prioritizing tasks, such as creating checklists or using project management tools. Sharing a successful experience gives interviewers insight into your time management skills.

Share a specific example of a tenancy issue you managed from reporting to resolution, detail your communication strategy, and how your actions positively impacted the outcome.

Express your passion for property management and how supporting company objectives motivates you. Discuss your drive to ensure properties are well-maintained and stakeholders are satisfied.

Research ConnectOS and mention specific aspects you admire, such as their culture, growth opportunities, or their reputation in the sleep business. This shows that you're not only a fit for the role but also genuinely interested in the organization.