Why Join Us?
Are you looking for a role that provides opportunities to develop and grow? Take the next step in your career journey with us! We’ll provide you with a professional support structure and benefits to ensure you can thrive. We offer Premium HMO, awesome technology, and above-market remuneration. Our high performers are frequently invited to visit their colleagues internationally for professional development. We’re always searching for great talent to join our team. If you’d like be part of a fast-growing industry leader with an exceptional company culture, we’d love to hear from you: recruitment@connectos.co
The role of the IT Service Desk Analyst is to provide effective support for all IT related incidents and services requests to Symal staff. The Service Desk Team will work closely with the Service Desk Team Lead to ensure all incidents and service requests are prioritized, assigned and resolved within agreed SLA’s to deliver a high level of customer service to the organisation.
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Are you ready to boost your career as a Service Desk Analyst at ConnectOS? We're excited to offer a dynamic workplace that values initiative and ingenuity. This role is perfect for you if you thrive on problem-solving and providing top-notch support to internal teams. At ConnectOS, you will be responsible for addressing IT-related incidents and service requests for Symal staff, ensuring that all issues are resolved efficiently and within our established SLAs. You'll collaborate closely with our Service Desk Team Lead to prioritize tasks and maintain documentation for our processes, enhancing our operational effectiveness. Familiarity with Office 365, end-user device support, and ITIL processes will allow you to excel. With a minimum of three years in a Service Desk environment and prior experience supporting over 500 users, you’ll play a critical role in enhancing user experiences. Plus, we offer a range of benefits including HMO from Day 1, a flexible hybrid work set-up, and generous paid time off. Your growth is our priority, from career development opportunities to a collaborative culture, we aim to foster both professional and personal growth. Join ConnectOS and be part of an engaging team that values excellence and customer service - your skills will make a tangible impact, and we can’t wait to see what you bring to the table!
ConnectOS is a leading provider of offshore talent for organisations in Australia, New Zealand, the US, Canada and the UK. For over a decade, we’ve been supporting our global clients with premium resourcing and productivity solutions. ConnectOS...
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