Senior Audio Visual Production Manager

As a Senior Audio Visual Production Manager at Convene, your key responsibilities will include managing all AV technology services, collaborating with clients and various teams to ensure seamless operations during events, overseeing team members, and providing training and troubleshooting support. You'll also coordinate logistics for large events, ensure all equipment is functioning properly, and maintain exceptional customer service standards.

To qualify for the Senior Audio Visual Production Manager role at Convene, candidates should possess a high school diploma or GED, although a Bachelor's degree is preferred. An industry certification like CTS is also favored, along with a 9+ years of relevant experience in managing AV equipment and leading teams. Strong technical knowledge, excellent customer service skills, and the ability to work in a fast-paced environment are crucial for success in this role.

The working environment for a Senior Audio Visual Production Manager at Convene is dynamic and engaging. Located in the heart of New York City, you'll work in a state-of-the-art facility with a supportive and collaborative team who are equally committed to creating exceptional events. The culture at Convene is inclusive, driven by the values of GRIT—Genuine, Relentless, Integrity & Teamwork—allowing you to thrive professionally while contributing to a positive workplace.

As a Senior Audio Visual Production Manager at Convene, you’ll be crucial in delivering high-quality AV experiences for various events. This entails coordinating technical specifications with clients, managing equipment logistics, and leading your team through setup and execution. Your expertise ensures that every detail is meticulously attended to, resulting in seamless and memorable gatherings at one of New York City's premier event spaces.

Convene encourages career growth and offers various opportunities for advancement for the Senior Audio Visual Production Manager. You will have access to ongoing professional development resources, training programs, mentorship opportunities, and a supportive network. By continuously honing your skills and leadership abilities, you can pave the way for future roles within the expanding Convene organization.

When managing team members in a high-pressure AV environment, it's vital to communicate clearly and delegate tasks effectively. Share your strategies for fostering a supportive atmosphere, ensuring everyone understands their roles, and remaining calm under pressure to maintain productivity.

Discuss a specific AV project that presented challenges, detailing how you addressed them. Highlight your problem-solving skills, collaboration with team members, and how you ensured that the project met the clients’ needs while staying within the timeline.

Share your experience with various AV technologies, including audio mixers, video switchers, and conferencing systems. Talk about specific projects where you utilized your technical expertise to enhance the customer experience.

Explain your approach to prioritizing tasks, especially in a busy AV environment. Discuss your methods for assessing deadlines, client needs, and resource availability to ensure all projects run smoothly.

Detail the strategies you employ for effective client communication throughout the AV production process. Emphasize the importance of setting clear expectations, maintaining regular updates, and being responsive to client requests.

To keep team members motivated during long event days, I focus on fostering a positive work environment. Discuss your strategies for encouraging breaks, celebrating small wins, and creating a team atmosphere that values each member's contributions.

Share how you stay informed about the latest AV technology trends, such as following industry publications, attending trade shows, and participating in professional networks. Discuss any recent trends you've implemented in your work.

Discuss the critical role of customer service in your position and how you ensure clients receive exceptional support. Emphasize the importance of actively listening to their needs and going above and beyond to provide great experiences.

Handling last-minute changes during an event requires flexibility and quick thinking. Share examples of how you’ve adapted to changing circumstances, keeping open lines of communication with your team while maintaining a calm demeanor.

Articulate your reasons for wanting to work at Convene. Highlight the company's values, innovative reputation in the AV space, and how your skills align with their mission of enhancing meetings and events.