Sr Manager, Client Delivery

At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

The Senior Manager, Client Implementation, plays a crucial role in ensuring the successful delivery of services and maintaining strong client relationships, and will oversee a team of professionals whose role is to manage the client delivery process and all aspects of the implementation of product and/or platform for clients from inception to implementation.  Projects the team takes on require deep knowledge of the product and platform to lead the delivery and to deploy a new product or service.  Assigned client projects are increasingly complex with multiple interdependencies.  Projects involve leading, guiding and influencing cross functional teams.  The team works directly with clients to understand business needs and implement CoreLogic product/technology solutions. 

In your role as Senior Manager, Client Implementation, you will work proactively with your team to improve the performance of the company and optimize the use of its products and services.  Your duties also involve training both staff and clients and troubleshooting any gaps in delivery and efficiency.  You act as an escalation point for product/platform specific issues and for your delivery services team.

• Leadership responsibilities include mentoring, training, increasing team engagement, performance management, recruitment and management of day-to-day activities of assigned staff. 

• Oversee the implementation of projects, ensuring they are completed on time, within scope, and within budget.

• Collaborate with peers and senior leaders in setting and driving client delivery strategy to improve service delivery and client satisfaction. 

• Client interaction when responding to escalated customer problems and/or retention efforts. 

• Track and report on key performance indicators (KPIs) to ensure service delivery meets organizational standards.

• Monitor and report on client ticket trends, opportunities, and improvements.  

• Drive toward delivery and operational excellence within matrixed environment. 

• Enable gathering of client feedback as follow up to client ticket closure.  Enable intel from client feedback and continuous improvement to be used to drive growth strategies and to target process improvement, enhancements and operational efficient and effectiveness. 

Job Qualifications:

• Bachelor’s or master’s degree or equivalent experience in Business, Computer Science, Engineering, or a related field preferred.

• Advanced knowledge with a minimum of 10 years of customer and/or implementation/delivery experience in a SaaS, or software organization in B2B.  

• A minimum of 3 years of leadership experience over a client delivery team. 

• Familiarity with the mortgage industry a plus.  

• Strong leadership, communication, and problem-solving skills.

• Proficiency in project management tools and methodologies.

• Proven ability to lead and motivate a team of colleagues. 

• Excellent communication skills with an ability to convey technical concepts to a non-technical audience, as well as the ability to negotiate, persuade, and gain consensus from cross functional teams, management, and clients. 

• Excellent interpersonal, analytical, business/technical judgment, and problem- solving skills. 

• Excellent written and verbal communication skills. 

• Ability to immediately adapt to changing requirements and conditions. 

• Strong client orientation and customer service skills to understand and help delivery team drive customer solutions. 

• Able to translate client’s business needs/requirements and presents issues to a range of audience members. 

• Relevant certifications such as PMP, ITIL, or Lean are a plus.

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CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/.  Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range. 

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CoreLogic is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace. ​

CoreLogic is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. ​ We are better together when we support and recognize our differences. 

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Please apply on our website for consideration.​

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