Sales Support Assistant - job 3 of 4

As a Sales Support Assistant at Cornerstone Building Brands, your primary responsibilities will include providing exceptional customer service by greeting and assisting customers, processing customer orders accurately, scheduling deliveries, and managing cashiering duties. You'll also handle vendor invoices, maintain accurate records, and ensure compliance with tax regulations. This role requires a keen eye for detail and the ability to effectively communicate and collaborate with team members.

To qualify for the Sales Support Assistant role at Cornerstone Building Brands, you need a high school diploma or GED and preferably three years of administrative support experience. Strong customer service skills, familiarity with Microsoft Office, and the ability to process financial transactions accurately are essential. An understanding of state tax laws related to material transactions is also a plus.

Sales Support Assistants at Cornerstone Building Brands enjoy a range of benefits starting from day one, including medical, dental, and vision coverage, paid time off, paid holidays, and participation in a 401k plan. Additional perks include life insurance, flexible spending accounts, and the opportunity for professional development and tuition reimbursement, making it a great place to build a career.

The work environment for a Sales Support Assistant at Cornerstone Building Brands is dynamic and collaborative. You will be part of a team focused on helping customers and ensuring smooth branch operations. The company emphasizes a diverse and inclusive workplace culture, providing opportunities for growth, training, and employee resource groups for support.

Cornerstone Building Brands is deeply committed to supporting its employees through various initiatives. This includes comprehensive benefits packages, opportunities for career advancement through training and development, and fostering a healthy work-life balance. The organization promotes community involvement and encourages each employee to contribute positively to the environment in which they work.

When discussing your customer service experience, focus on specific examples where you successfully assisted a customer, resolved issues, or improved their experience. Highlight your communication skills and your ability to handle difficult situations with a positive attitude, demonstrating your commitment to service excellence.

In a busy environment, I prioritize tasks based on urgency and importance. I usually make a list of everything that needs to be done and then categorize them. By focusing on high-impact activities first, such as customer interactions or critical administrative tasks, I ensure that I meet deadlines while maintaining quality.

Mention software tools such as Microsoft Office Suite, particularly Excel for record-keeping and report generation. If you have experience with any customer relationship management (CRM) systems or order processing software, be sure to include that as it shows your readiness to adapt to the technologies at Cornerstone Building Brands.

When faced with a difficult customer, I focus on listening attentively to their concerns, showing empathy, and working towards a solution. I keep my tone calm and professional, ensuring that they feel heard. By providing clear options or information, I can help to resolve the issue and restore their confidence in our service.

I understand that tax exemption processes involve verifying and processing customers' tax exemption certificates to ensure compliance. It's essential to have a solid understanding of state laws related to sales and use tax to manage these transactions correctly. I ensure accuracy and follow up on documentation promptly to maintain compliance.

To ensure accurate recordkeeping, I implement a systematic approach: I regularly update records, double-check entries for errors, and organize documents logically. I also utilize digital tools for tracking and report generation, which aids in quick access to information for audits or inquiries.

Share a specific example where you collaborated on a project. Explain your role, emphasizing teamwork, communication, and how you contributed to the group’s goals. Highlight the importance of cooperation and how the team achieved success together.

Effective time management in situations with multiple priorities involves careful planning. I utilize time-blocking techniques, dedicating specific periods to high-priority tasks while ensuring I remain flexible to address urgent matters as they arise. Consistently reviewing my task list helps me adjust my focus as needed.

I am motivated by the opportunity to learn and grow professionally while making a positive impact on my workplace. The challenge of solving problems and contributing to team success drives me. I also find satisfaction in exceeding customer expectations, which aligns with the ethos at Cornerstone Building Brands.

In five years, I see myself growing within the organization, potentially taking on more responsibilities or a leadership role. The Sales Support Assistant position at Cornerstone Building Brands provides a solid foundation for me to develop my skills, learn about the industry, and contribute to the company's success.