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Overview

Patient Service Representative, Cumberland Neurology Group

Full Time, 80 Hours Per Pay Period, Day Shift

Covenant Medical Group is Covenant Health’s employed and managed medical practice organization, with more than 300 top Physicians and providers spanning the continuum of care in 20 cities throughout East Tennessee. Specialties include cardiology, cardiothoracic surgery, cardiovascular surgery, endocrinology, gastroenterology, general surgery, infectious disease, neurology, neurosurgery, obstetrics and gynecology, occupational medicine, orthopedic surgery, physical medicine and rehabilitation, primary care, pulmonology, reproductive medicine, rheumatology, sleep medicine and urology.

Position Summary:

Provides administrative coverage for the patient service functions related to the check-out operations of the physician practice. Collects and processes encounter form data. Collects and totals outstanding balances and payments for services rendered. Balances work and computer at end of day.

Recruiter: Sarah Grey || sgrey1@covhlth.com || 865-374-5271

Responsibilities

Maintains established departmental policies and procedures, objectives, quality assurance program, and safety standards.
May answer telephone calls and route accordingly.
Receives and records changes in patient information.
Demonstrates familiarity with insurance procedures; demonstrates knowledge of which plan the provider(s) participate.
Ensures procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry.
Responsible for scheduling appointments for return visits and end of day procedures and balancing.
Compiles data for the billing personnel.
Develops the A-I-D-E-T fundamentals of communication.
Attends meetings as required and participates on committees as directed.
Collaborates with the patient, physician, and other care team members as part of a team based approach to overall patient care.
Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
Performs other duties as assigned.

Qualifications

Minimum Education:

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience:

One (1) year experience in medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry) required OR minimum three (3) years of total customer facing/customer service experience required.

Licensure Requirement:

None

For information on Cumberland Neurology Group: https://www.cumberlandneurologygroup.com/

Average salary estimate

$45000 / YEARLY (est.)

min

max

$40000K

$50000K

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What You Should Know About Patient Service Rep II, Covenant Health

As a Patient Service Rep II at Cumberland Neurology Group in Oak Ridge, you'll be at the heart of our medical practice, ensuring that our patients receive the best administrative support. This full-time position offers 80 hours per pay period and operates during the day shift, providing a fantastic work-life balance. In this role, you’ll be responsible for various essential tasks such as managing patient check-out operations, collecting and processing encounter form data, and balancing daily financial summaries. Your expertise will help maintain our commitment to quality care as you work collaboratively with physicians and patient care teams, ensuring accurate scheduling and thorough documentation. We're looking for someone who brings a blend of customer service experience and administrative skills, ideally with a background in a medical office. Familiarity with insurance processes and coding knowledge will give your application a significant edge. If you're passionate about contributing to the healthcare field and are ready to take on responsibilities that directly impact patient satisfaction and organizational efficiency, then this position is perfect for you. Join us, and become a vital part of our continued dedication to providing exceptional patient care!

Frequently Asked Questions (FAQs) for Patient Service Rep II Role at Covenant Health

What are the primary responsibilities of a Patient Service Rep II at Cumberland Neurology Group?

The Patient Service Rep II at Cumberland Neurology Group primarily handles all administrative functions related to patient check-out operations. This includes collecting and processing encounter form data, balancing payments, managing appointment scheduling, and recording patient information updates. Additionally, maintaining departmental policies and participating in quality improvement initiatives are key responsibilities, ensuring that the practice runs smoothly and efficiently.