Customer Success Manager
Coworks is a fast-growing, Techstars-backed, startup that is creating impactful tools to empower the future of flexible work.
Our team has built a powerful, full-service coworking and flexible workspace management and experience platform. At Coworks our mission is to power the future workplace and enable workers and operators to have a seamless experience in a flexible work environment
Coworks is looking for a Customer Success Specialist to help us manage our growing community of coworking and flexible workspaces across the country. Applicants must love connecting with people and providing quality service and experiences. This person will be responsible for directly assisting in the onboarding and continued success and engagement of our customers and their members. Ultimately this role will help continue to define Coworks as an industry leader in customer satisfaction and experience in this space. This role will work in collaboration with Sales, Marketing, and Product teams.
What You'll Be Doing:
Managing the end-to-end technical implementation of Coworks solutions to meet their unique requirements and goals.
- Providing technical and configuration support to customers throughout the duration of the implementation using best practices methodologies
- Conducting platform training sessions in various settings for internal and external customers
- Assisting with onboarding and training new Implementation Consultants
- Achieving and maintaining personal and project metrics as developed by management
- Assisting with the creation and delivery of various onboarding and training materials and educational content for customers
- Tracking and analyzing platform utilization and engagement to help predict customer success
- Other duties as assigned.
- Assist with ongoing technical support, as needed
About You:
- Creative thinker: A visionary thinker who tends to find solutions and possibilities that others don’t see
- Pragmatic strategist: Able to level-set ideals with what’s achievable and prioritize efforts for maximum impact potential
- Doer Mentality: Solver of big, complex, and ambiguous company problems, while having the humility to “roll your sleeves up” and do the work
- Relentlessly resourceful: Extremely proactive, and finds innovative solutions with limited guidance. Bias for action and an ability to thrive in an ambiguous environment with a high degree of autonomy
- Professional Communicator: Clear and concise communication with fellow employees and founders internally, as well as high copywriting proficiency with customers and prospects externally
- Passion for building community and helping others succeed
- 1-3 years of technical experience working with SaaS software products and solutions with client-facing projects/service
- Experience with project management software and methodologies
- Excellent communication and interpersonal skills
- Problem-solving skills and ability to drive projects to completion
- 1+ years of customer success experience
- Bachelor's Degree in a relatable field
- Flexible Work Hours
- Equity Participation
- Team Lunches
- Flexible Vacation & Time off
- Health, Dental & 401k Benefits for Full-Time Employees
- Mentorship, paid learning materials
- Home Office Supplies
Average salary estimate
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At Coworks, we're on an exciting journey to shape the future of flexible work, and we believe that our Customer Success Manager is a key player in that mission! As a Customer Success Manager, you'll engage deeply with our growing community of coworking and flexible workspaces across the nation. This role is perfect for someone who thrives on connection and is passionate about delivering outstanding service. You will manage the entire onboarding process for our customers, ensuring they receive exceptional support and guidance as they implement our powerful solutions. Your responsibilities will include providing hands-on technical support, conducting platform training sessions, and helping to create resources designed to enhance the customer experience. By tracking engagement and utilization metrics, you’ll play an essential part in predicting customer success and satisfaction. At Coworks, collaboration is at our core, so you’ll work closely with Sales, Marketing, and Product teams to create seamless experiences for our users. If you're a creative thinker with a vision for possibilities, an effective communicator, and someone who isn’t afraid to roll up their sleeves, this role could be a great fit for you! Join us in our mission to empower the future workplace and make an impact in the coworking space industry. Let’s create remarkable outcomes together!
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