Job details

Enrollment Representative

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We are a growing group of motivated business professionals! We operate the same way athletes do on a competitive sports team--our core values being leadership, integrity, teamwork, and accountability. As a business, we highlight customer focus. Our team is trained daily on customer service techniques and retention. Building a strong rapport with the customers in our territories is the very thing that makes our company and our clients achieve success.

The best Enrollment Representative's are always excited to help customers. Someone in this role demonstrates characteristics including being patient, empathetic, and passionately representing the brand. The Enrollment Representative loves to talk and understand the value of good communication skills. They can put themselves in the customers’ shoes and advocate for them when needed. Customer feedback is crucial, and the Enrollment Representative can gather that for our company. Problem-solving also comes naturally to Enrollment Representative, and they are confident at troubleshooting and investigating if they don’t have enough information to answer customer questions or resolve complaints.

Responsibilities of the Enrollment Representative:

Receives and Processes customer purchase orders in person
Enters orders received through direct interactions with customers
Enters electronic, paper, and manual orders online
Verifies and confirms customer orders and delivery expectations.
Quotes prices according to uniform pricing strategy and current market pricing.
Tracks order exceptions and maintains as needed.
Sales with Preferred Customers
Direct Customer Service with new and current customers

Requirements of the Enrollment Representative:

Bachelor’s degree preferred
Customer service, customer solutions, and/or sales experience.
Leadership role without formal authority
Effective decision making
Displays effective interpersonal & communication skills (internal/external)
Delivers timely and accurate information to customers & internal business partners both verbally and in writing.
Achieves mutual understanding by summarizing & reviewing agreements
Actively listens.
Demonstrates an understanding of our client’s products and services
Recognizes and responds to new/additional opportunities at existing customers

***This role is set to start within the next two weeks, therefore local candidates are preferred who can begin the interview process as soon as possible***

#LI-Onsite

Average salary estimate

$50000 / YEARLY (est.)

min

max

$40000K

$60000K

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What You Should Know About Enrollment Representative, CP Kelco

Join our vibrant team in San Bernardino, California, as an Enrollment Representative! At our company, we operate with the energy and dedication of a competitive sports team, prioritizing leadership, integrity, teamwork, and accountability in everything we do. We believe that exceptional customer service is the key to success, which is why every day our team hones their customer service skills and focuses on building lasting relationships with our clients. As an Enrollment Representative, you'll be passionate about helping customers and understanding their needs while showcasing strong communication skills. You’ll play a key role in processing customer purchase orders, whether they come in person or through various channels. Your natural problem-solving abilities will shine as you troubleshoot issues and provide customers with the information they seek. The ideal candidate will have a Bachelor’s degree and a background in customer service or sales, combined with excellent interpersonal skills. If you enjoy engaging with customers, advocating for their needs, and are eager to contribute to the success of both our company and our clients, then this is the perfect opportunity for you. With your skills and enthusiasm, you can help us achieve even greater heights in customer satisfaction. We’re excited to welcome someone who thrives in a fast-paced environment and can start the interview process soon. Let’s work together to make a difference in our community!

Frequently Asked Questions (FAQs) for Enrollment Representative Role at CP Kelco

What are the responsibilities of an Enrollment Representative at your company?

As an Enrollment Representative in our San Bernardino location, you'll be responsible for receiving and processing customer purchase orders, both in person and online. This includes verifying customer orders, tracking order exceptions, and providing direct customer service to both new and existing clients. It's essential to maintain strong communication with our customers while quoting prices accurately according to our pricing strategies.