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Assistant Store Leader, Operations

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We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as an Assistant Store Leader, Operations.

You are our merchandising visionary-and the leader of our back-of-house operations. Under the direction of the Store Leader and in partnership with the Assistant Store Leader, Visual you lead the merchandising team to set the stage for all store activities through an organized storeroom and accurate inventory. Both creative and strategic, you have a passion for logistics and energetic attitude to plan and communicate the overall merchandise design vision to your team. With an interest in leading store operations, you're a master of efficiency, ensuring things run smoothly in the back of the store as well as the front. You lead, direct and delegate the flow of product from receiving to the sales floor. Mentorship is also key. You lead, educate and empower your team to deliver great service to their internal and external customer while encouraging professional development.

A day in the life as an Assistant Store Leader...

In collaboration with the Store Leader, manage and delegate workload and ensure execution of plans and strategies across the store and in assigned area.
Partner with the Store Leader to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training.
Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
Focus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Leader on Duty (LOD).
Collaborate with Store Leader and other functional Assistant Store Leaders during new season planning and execution
Analyze results through reporting, translating numbers into actionable behaviors and goals in order to improve KPI results.
Ensure all customers are provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow-up as required.
Stay up to date on all store initiatives and communications that are received, sharing with associates when appropriate.

What you'll bring to the table..

Your sense of personal style with a discerning eye and passion for design and home furnishings
Strong communication, interpersonal, and problem solving skills
Strong delegation skills in support of execution and driving results
Proven ability to build a culture focused on success and teamwork

We’d love to hear from you if you have…

2+ years customer service or retail leadership experience
High school diploma/GED or equivalent, Associate degree or equivalent preferred
Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends

Average salary estimate

$50000 / YEARLY (est.)

min

max

$40000K

$60000K

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What You Should Know About Assistant Store Leader, Operations, Crate and Barrel

Welcome to an exciting opportunity as an Assistant Store Leader, Operations with a company that inspires purpose-filled living through beautiful home furnishings! Located in Mercer County, NJ, this role is all about engaging with customers and leading a dynamic team of associates who share a passion for quality and creativity. You'll be at the heart of the store's operations, collaborating with the Store Leader and the Visual team to ensure seamless back-of-house activities that enhance our customer's shopping experience. As our merchandising visionary, you'll guide the team in maintaining an organized storeroom and accurate inventory, bringing strategic and creative flair to planning and communication. Your leadership skills will shine as you mentor team members, delegate tasks efficiently, and drive the overall sales strategy of the store. With more than 8,000 associates across North America, our collaborative environment is vibrant and full of fun. You'll not only help improve performance metrics, but you'll also set the stage for an inviting atmosphere that showcases our unique products. If you're someone who thrives on logistics and team empowerment, we can't wait for you to join our journey in enriching people's lives through home design. Let’s create a space that brings joy–together!

Frequently Asked Questions (FAQs) for Assistant Store Leader, Operations Role at Crate and Barrel

What responsibilities does the Assistant Store Leader, Operations have at the company?

As the Assistant Store Leader, Operations, you'll manage daily tasks involved in store operations, lead the merchandising team, and ensure a smooth flow of products from receiving to the sales floor. Your responsibilities will also include performance coaching, scheduling, and developing strategies to meet sales goals. You’re the go-to for maintaining effective inventory management and setting a positive example of customer service expectations.