Job details

Director of Product Management

Get a free resume review

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 150,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.

About the Role

In this role, you will be responsible for overseeing the entire product lifecycle, from ideation through development and launch, for several Crunchtime products - Operations Execution, Operational Intelligence, and Learning & Development. You will own the roadmap with a focus on accelerating new customer acquisition, as well as retaining and cross-selling into our customer base. You will leverage strong product instincts while collecting and synthesizing data from many sources to build cross-functional alignment for product and business strategies. You will manage a team of Product Managers and Learning Content Developers, and closely collaborate cross-functionally with engineering, marketing, sales, and customer success to achieve results.

What you'll do as a Director of Product Management

Product Strategy & Roadmap: Lead the development and execution of the product vision and strategy.
Align product roadmap with company objectives and market demands.
Team Leadership: Manage, mentor and grow a team of product managers.
Foster a culture of collaboration, innovation and accountability.
Market-Centric Development: Ensure product roadmap tightly aligned with prospect and customer needs and feedback.
Be the Voice of the Customer advocating within the organization, using both qualitative and quantitative data.
Cross-functional Collaboration: Work closely with Design, Engineering, Sales, Marketing, and Customer Experience to ensure seamless product delivery and go-to-market execution.
Metrics & KPIs: Define, track and utilize key product metrics and targets to evaluate opportunities, impacts, and usage.
Market Research & Competitive Analysis: Keep up-to-date with industry trends, customer needs, and competitive landscape.
Use insights to inform product direction and differentiation.
Stakeholder Communication: Communicate product progress, milestones, and performance to executive leadership and other key stakeholders.

What we're looking for

Proven track record of successfully managing and scaling products at all stages - ideation, validation, growth, sustaining and end-of-life.
Exceptional leadership, communication, and interpersonal skills. Comfortable presenting to executive, sales and technical audiences. Ability to build and motivate high-performing teams.
Data-driven mindset with the ability to analyze internal and external customer feedback, product usage data, market trends, etc. to make informed decisions.
Excellent problem-solving skills and ability to navigate complex customer, process and organizational challenges. Ability to synthesize different perspectives and make recommendations and decisions with incomplete information and ambiguity.
Strong experience with Agile development methodologies and working in cross-functional teams.
Seasoned user of product lifecycle management tools and platforms (eg, Aha!, Confluence, Jira)
10+ years of product management experience, with at least 3+ years in a leadership or managerial role for a B2B SaaS business application.

Nice to haves

Experience balancing growth and EBITDA, ideally at a PE-backed, mid-stage growth company.
Managed a machine-learning (ML), reporting, analytics or business intelligence product.
Bachelors degree

What you’ll get

Great mission-driven team members from diverse backgrounds with a strong company culture
Competitive pay
Flexible PTO
Paid company holidays
Yearly team off-sites
Medical, dental, and vision benefits (FSA, HSA & HRA options)
Basic & Voluntary Life Insurance
401k employer match
Wellness benefits
Commuter benefits
Work in an open environment on solutions that are reshaping the way businesses operate
Fun team events
Ability to have a big impact
10 weeks of paid parental leave
Fitness reimbursement
Learning & development funds

Equal Employment Opportunity Statement

At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.

We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.

Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.

Average salary estimate

$150000 / YEARLY (est.)

min

max

$120000K

$180000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director of Product Management , Crunchtime

Are you ready to take the reins as the Director of Product Management at Crunchtime? Based in the United States, this role is perfect for an innovative leader who thrives in a fast-paced environment and has a passion for the restaurant and food service industry. At Crunchtime, we power over 150,000 locations globally with our cutting-edge platform that helps brands like Chipotle, Domino’s, and Dunkin’ streamline their operations. In this role, you’ll oversee the entire product lifecycle for key products focused on Operations Execution, Operational Intelligence, and Learning & Development. You'll be tasked with shaping our product vision and strategy, while mentoring a talented team of Product Managers and Learning Content Developers. Your knack for collaboration will shine as you work closely with engineering, sales, and marketing teams to align product initiatives with market demand. You’ll leverage data to inform your strategies and advocate for the voice of the customer throughout your decision-making process. If you're a leader with at least 10 years of product management experience, including 3+ years in a managerial role within a B2B SaaS environment, you're exactly who we're looking for. Join us in our mission to provide top-tier software solutions to the food industry and help shape the future of restaurant operations!

Frequently Asked Questions (FAQs) for Director of Product Management Role at Crunchtime

What are the key responsibilities of the Director of Product Management at Crunchtime?

As the Director of Product Management at Crunchtime, you will be responsible for overseeing the entire product lifecycle of Operations Execution, Operational Intelligence, and Learning & Development. This includes leading product strategy, aligning development with market demands, and managing a team of product managers. You'll also focus on customer acquisition and retention, collaborating cross-functionally to ensure the successful execution of product initiatives.