Credit & Collections Specialist - job 1 of 2

As a Credit & Collections Specialist at Curaleaf, you will be responsible for managing past-due accounts, conducting high-volume customer interactions, and developing payment plans. You will work closely with the Credit and Collections Supervisor to achieve financial goals, analyze data, manage customer communications, and alert internal teams to escalations.

To be considered for the Credit & Collections Specialist role at Curaleaf, you should have at least 2 years of experience in accounts receivable, credit, and collections. Advanced Excel skills and proficiency in Microsoft Office are essential, along with exceptional communication, analytical, and organizational skills.

Curaleaf promotes a dynamic and collaborative work environment for its Credit & Collections Specialists. You'll be part of a mission-driven team that values social responsibility and strives for financial excellence. Expect open communication, support from supervisors, and opportunities for professional growth.

At Curaleaf, career growth opportunities are a priority. As a Credit & Collections Specialist, you'll have the chance to expand your skills, take on additional responsibilities, and potentially move into supervisory or managerial roles as you drive real impact within the company.

Curaleaf offers a competitive compensation package for its Credit & Collections Specialists, including health, dental, and vision benefits, generous PTO, a 401(K) retirement plan, and opportunities for community involvement, as well as employee referral bonuses and product discounts.

In managing overdue accounts, it's crucial to have a systematic approach. I typically prioritize communication, maintaining consistent touchpoints with clients to ensure follow-up on commitments. Using data analysis to identify patterns and tailor follow-ups greatly enhances the effectiveness of collection efforts.

Balancing collections with customer satisfaction is key. I focus on clear communication and actively listen to the customer’s situation to find mutually agreeable solutions. By being empathetic and customer-focused during the collection process, I can maintain positive relationships even in sensitive scenarios.

Certainly! In a previous role, I encountered a client who was consistently late with payments. I reached out to understand their challenges and discovered they had cash flow issues. We established a manageable payment plan that worked for both of us and ultimately improved their payment history, which benefited both parties.

I often leverage customer management software and Excel spreadsheets to track overdue accounts, monitor payment statuses, and analyze customer interactions. Utilizing analytics tools can also provide insights into collection trends and help optimize strategies for improving recovery rates.

When facing escalated collections issues, my first step is to analyze the situation thoroughly and understand the underlying causes. I communicate promptly with internal teams and clarify the need for potential credit holds or other actions, ensuring transparency and a collaborative approach to resolving the issue.

Communication plays a pivotal role in collections. It's essential to maintain consistent and clear communication with customers about their accounts. Effective communication builds trust, informs clients of their responsibilities, and creates opportunities for resolution that could lead to successful collections.

I am drawn to Curaleaf's commitment to redefining the cannabis industry and its focus on social responsibility. I believe in the positive impact of cannabis on communities and would love to contribute to a purpose-driven company that values corporate responsibility while providing competitive financial services.

In a fast-paced collections role, prioritization and organization are key. I maintain a structured workflow, use task management tools, and continuously review my priorities to ensure I stay focused on the most pressing issues while adequately managing multiple accounts.

In my last role, I identified that our follow-up process for overdue accounts was inconsistent. I developed a standardized follow-up schedule and created reminders for our team, which significantly improved our recovery rates and reduced the days sales outstanding, boosting overall efficiency.

Key skills for a successful Credit & Collections Specialist include strong communication and negotiation skills, analytical abilities to assess financial data, proficiency in software tools, attention to detail, and an understanding of customer relationship management to foster positive collaborations while achieving financial goals.