Job Title

Receptionist

Job Description Summary

The Receptionist, reporting to the Site Account Manager, will be responsible for answering incoming calls, directing calls to appropriate staff, mail distribution and providing additional clerical support. The Receptionist is the first point of contact for the entire organization, which requires a positive attitude and polished, professional appearance. This position will multi task a variety of front office activities.

Job Description

Essential Duties and Responsibilities

• Welcoming on-site guests, determine nature of business, and announces guest to appropriate personnel.
• Answering incoming telephone calls, determining purpose of callers, and forwarding calls to appropriate personnel or department.
• Taking and delivering messages or transferring calls to voicemail when appropriate personnel are unavailable.
• Scheduling conference rooms.
• Assist administrative assistants with clerical duties to include copying and organizing/maintaining files.
• Coordinate with vendors and services they provide.
• Answering questions about organization and provides callers with address, directions, and other information requested.
• Receives, sorts and distributes mail.
• Support administrative and special projects requirements, as assigned.
• Operates standard office machines and equipment including computers, scanners, printers, and copiers.
• Complies with applicable District, state, local and federal laws, rules and regulations.
• Occasionally perform work beyond a standard 20-hour work week when work-load requires.
• Performs other duties as assigned.

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required to do so.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience: Requires a thorough knowledge of office practice, procedures and equipment to include filing systems, reception and telephone techniques, in conjunction with letter and report writing. Requires a working knowledge of those activities associated with budget, management and statistical record keeping.
• Requires a competence in computer-based software programs that support this level of work, including but not limited to: word processing, spreadsheets, presentation graphics, and data entry into custom application systems.
• Must be skilled in using various standard office machines, including computers, copiers, printers and calculators. Requires thorough knowledge of proper English usage, grammar, spelling and punctuation, along with good mathematical skills.
• Interpersonal Skills: Requires the ability to independently perform all duties of the position efficiently and effectively. Must be able to perform tasks with speed and accuracy.
• Language Skills: Must possess the ability to communicate fluently both verbally and in writing in English. Able to respond to common inquiries or complaints from staff, visitors and/or members of the community. Possess the skills necessary to draft simple correspondence and routine reports. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Mathematical Skills: Must be able to add, subtract, multiply and divide. Ability to perform these operations using units of American money and weight measurements, volume and distance. Ability to compute ratio, rate, percentage and to draw and interpret bar graphs
• Computer Skills: Proficiency in the usage of database software, internet software, e-mail, and word processing software. Possess the knowledge to proficiently use the following programs strongly preferred: ESIS, MS Word, PowerPoint, Publisher and Excel. The skills to type accurately and proficiently are required.
• Excellent typing skills (word processing; 50-60 wpm), high level of proficiency with general office PC applications (i.e. MS Word, MS Excel, MS Access, MS PowerPoint) and comfort with learning new applications as required.
• Demonstrated excellent organizational, coordinating and personal interface skills.
• Proven job diligence, dedication and attention to detail.
• Reliable and polished professional with outgoing attitude and loves to make guests feel at home.
• Commitment to work overtime on occasion.
• Comfort and experience interfacing with various levels of staff and management, while working in a fast-paced environment.
• Demonstrate excellent written and verbal communication skills, including the ability to successfully communicate with the public, other employees and vendors.

Education (Preferred)

• A high school diploma or equivalent supplemented by post-secondary course work in a related business field is required.

Experience  

• At least 2-3 years’ experience as a corporate Receptionist in a clerical or administrative role required.
• Preference to experience within the service industry.

C&W Services is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “C&W Services”