Technical Engagement Analyst

As a Technical Engagement Analyst at DailyPay, your primary responsibilities will include providing technical support for client integrations, optimizing data exchanges between systems, and acting as a liaison between various stakeholders to troubleshoot and resolve technical issues. You'll also perform operational reviews and recommend improvements to enhance client experiences.

To qualify for the Technical Engagement Analyst position at DailyPay, candidates should have a Bachelor’s degree along with at least 2 years of experience in a technical account management or client-facing support role. Strong analytical skills, problem-solving abilities, and familiarity with tools like Dell Boomi are also highly beneficial for this role.

DailyPay is committed to fostering an inclusive workplace that values personal and professional growth. Technical Engagement Analysts will have opportunities for equity ownership, participation in employee resource groups, and access to generous PTO, all of which contribute to a supportive environment for your career development.

Success as a Technical Engagement Analyst at DailyPay requires strong analytical and problem-solving skills, the ability to thrive in a product knowledge-heavy environment, and effective interpersonal skills for collaboration across teams. Additionally, familiarity with troubleshooting sFTP, API, and data concerns is crucial.

The work environment for a Technical Engagement Analyst at DailyPay is dynamic and collaborative, where each day brings new challenges. You'll be encouraged to work both independently and with a tight-knit team, and share innovative ideas while focusing on client satisfaction and technical excellence.

When answering this question, detail the situation clearly, outline the technical problem, your approach to resolving it, and the outcome you achieved. Demonstrating your analytical and problem-solving abilities will be key here.

Discuss your method for prioritizing tasks, such as using project management tools or lists, and explain how you assess deadlines, team capabilities, and project importance to make informed decisions.

Share your specific experience with data optimization and integration, including any tools or methodologies you've used. Highlight the importance of accuracy and efficiency in these processes.

Provide examples of how you maintain composure under pressure. Discuss techniques such as time management strategies, focusing on solutions, and staying organized to handle tight deadlines effectively.

Reflect on your understanding of diversity and inclusion, and share how you would foster a welcoming environment. Examples could include collaborating with different teams, valuing varied perspectives, and encouraging open communication.

Talk about specific roles or projects you've been involved in that required you to manage technical accounts, emphasizing your responsibilities, the tools you used, and how you supported clients through technical challenges.

Express your enthusiasm for DailyPay's mission to transform how people get paid, and discuss how the Technical Engagement Analyst role aligns with your skills and career goals in a worktech environment.

Clarify your strategies for breaking down technical jargon into understandable terms. You might mention using analogies or visual aids, and the importance of patience and clarity in communication.

List relevant tools you have experience with, such as Dell Boomi, sFTP, or APIs. Describe specific situations where you effectively used these tools to address data concerns.

Discuss key traits such as strong analytical skills, effective communication, and a collaborative spirit. Emphasize that being proactive in identifying issues and creating strategic solutions is essential for success in the role.