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Practice Lead - integration

Our Why 

 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

 

About the Role (your why)  

 

The Practice Lead – integration role is responsible for leading a team of engineers to develop integrations as well as install, manage, and maintain applications related to integration services. This role ensures that the team operates efficiently, meets performance standards, and delivers high-quality solutions to support business operations. The Practice Lead acts as a technical guide while fostering best practices, continuous improvement, and professional development within the team. 

 

What you’ll do   

 

Leadership & Team Management

  • Mentor, and develop a team of engineers, ensuring they have the necessary skills and tools to succeed.
  • Allocate resources effectively to meet business requirements and project deadlines.
  • Foster a culture of collaboration, knowledge sharing, and innovation within the team.
  • Provide technical guidance and hands-on support when needed.

Systems, Applications, and Development Management

  • Oversee the installation, configuration, maintenance, and monitoring of systems and applications.
  • Oversee the development of integration code to meet defined requirements.
  • Ensure system and application reliability, security, and performance in alignment with business needs.
  • Manage software upgrades, patches, and lifecycle management activities.
  • Troubleshoot and resolve complex system and application issues.

Process Improvement & Best Practices

  • Develop and enforce engineering best practices, including automation, documentation, and security protocols.
  • Identify opportunities for process optimization and efficiency gains.
  • Implement and maintain standard operating procedures (SOPs) for system and application management.

Collaboration & Stakeholder Engagement

  • Work closely with cross-functional teams, including IT, security, and business units, to align engineering practices with organizational objectives.
  • Act as a key point of contact for escalations and critical incidents.
  • Provide reports and insights on system performance, risks, and improvements to senior leadership.

Compliance & Security

  • Ensure all systems and applications adhere to security policies, compliance regulations, and industry standards.
  • Work with cybersecurity teams to mitigate risks and implement proactive security measures.
  • Support audit and compliance activities as required.

 

What you’ll bring  

 

  • Proficiency in installing, configuring, and maintaining operating systems and enterprise applications. Familiarity with automation tools and scripting languages for system management (e.g., PowerShell, Python, Ansible). Knowledge of security best practices and regulatory requirements related to system and application management.
  • Ability to guide, mentor, and support a team of engineers in best practices and problem-solving.
  • Strong analytical and troubleshooting skills to diagnose and resolve complex technical issues. Effective communication skills to collaborate with internal teams and external partners. Commitment to optimizing processes, adopting new technologies, and driving efficiency.
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • 5+ years of experience in systems and applications engineering, with at least 2 years in a leadership or mentoring role.
  • Experience with enterprise operating systems (e.g., Windows Server, Linux) and applications (e.g., databases, middleware, cloud services).
  • Familiarity with IT service management frameworks (e.g., ITIL) and automation tools.

 

Why join us here at Datacom? 

 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

 

 

Average salary estimate

$110000 / YEARLY (est.)
min
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$100000K
$120000K

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What You Should Know About Practice Lead - integration, Datacom

At Datacom, we are passionate about making a difference in people's lives, and our Practice Lead - Integration role is pivotal in this mission. As a Practice Lead, you will lead an energetic team of engineers focused on developing innovative integrations that enhance business operations. You'll be responsible for the end-to-end management of integration applications, where your leadership will guide the team to operate efficiently while delivering top-notch solutions. Your role will include mentoring engineers, allocating resources wisely, and fostering a culture of continuous improvement and collaboration. With your expertise, you'll oversee the installation and maintenance of systems, ensuring they align with business needs. You'll also advocate for best engineering practices, develop solid standard operating procedures, and drive process optimization. In addition to technical excellence, you'll be a key liaison to cross-functional teams, ensuring all systems adhere to security policies and compliance regulations. This is a fantastic opportunity at Datacom, where you'll be part of a collective that values innovation, collaboration, and an inclusive environment. Join us to lead, inspire, and develop the next wave of technology solutions while shaping a fulfilling and supportive workplace culture!

Frequently Asked Questions (FAQs) for Practice Lead - integration Role at Datacom
What are the responsibilities of a Practice Lead - Integration at Datacom?

As a Practice Lead - Integration at Datacom, you will manage a team of engineers dedicated to developing and maintaining integrations for various applications. You'll oversee system installations, configurations, and upgrades while ensuring application reliability and performance. Moreover, you’ll mentor your team, promote best practices, and facilitate communication with cross-functional teams to align technology initiatives with organizational goals.

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What qualifications are needed for the Practice Lead - Integration position at Datacom?

To qualify for the Practice Lead - Integration role at Datacom, candidates typically need a Bachelor's degree in Information Technology or Computer Science, along with at least 5 years of experience in systems and applications engineering. Leadership experience for a minimum of 2 years is also required. Proficiency in operating systems, cloud services, and scripting languages like PowerShell or Python would significantly boost your application.

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What skills are essential for success as a Practice Lead - Integration at Datacom?

Successful candidates for the Practice Lead - Integration position at Datacom should possess strong analytical and troubleshooting skills to resolve complex technical issues. Effective communication is crucial for mentoring your team and collaborating with internal and external stakeholders. Additionally, familiarity with security best practices and automation tools will enhance your ability to lead and innovate effectively.

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How does Datacom support professional development for the Practice Lead - Integration role?

Datacom is committed to the professional growth of its employees, including those in the Practice Lead - Integration role. We provide various perks such as access to professional development courses, mentorship opportunities, and a culture that encourages knowledge sharing and skill enhancement. This supportive environment allows you to continuously grow and excel in your career.

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What is the workplace culture like for the Practice Lead - Integration at Datacom?

The workplace culture at Datacom is dynamic, inclusive, and focused on collaboration. The Practice Lead - Integration will find a collegial environment that values innovation and supports employees' well-being through social events, flexible working hours, and a strong emphasis on work-life balance. At Datacom, you’ll be recognized for your contributions in a friendly atmosphere.

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Common Interview Questions for Practice Lead - integration
Can you describe your leadership style as a Practice Lead - Integration?

When discussing your leadership style for the Practice Lead - Integration role, emphasize your approach to mentorship and collaboration. Illustrate how you foster an environment of trust, promote continuous improvement, and encourage open communication among team members. Highlight real examples of how you have supported your team's growth.

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How do you ensure the team's efficiency in delivering integration solutions?

To ensure team efficiency in delivering solutions as a Practice Lead - Integration, talk about the importance of clear goal setting, effective resource allocation, and regular performance assessments. Mention your commitment to implementing best practices and continuous feedback, ensuring that the team is well-equipped and aligned with business requirements.

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What experience do you have with application and system management?

Share your hands-on experience with application and system management, mentioning specific technologies and tools you've utilized. Provide examples of how you’ve overseen installations, upgrades, and troubleshooting, emphasizing your understanding of the importance of reliability and security in system performance.

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How do you approach process improvement in system integration?

Discuss your method for identifying inefficiencies and optimization opportunities in system integration processes. Provide examples of past initiatives you've led to streamline operations, enhance automation, and implement standard operating procedures, highlighting the positive impact on team performance.

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Describe a situation where you handled a critical incident effectively.

Illustrate a scenario where you managed a high-stakes critical incident by outlining your approach to assessment, communication, and resolution. Emphasize how you coordinated with other teams to mitigate risks and protect system integrity while maintaining transparency with stakeholders.

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What tools and technologies do you favor for integration tasks?

When discussing tools for integration tasks, mention your preferred languages and frameworks, like PowerShell, Python, or integration platforms. Explain how you adapt your choices based on the project requirements and the team’s operational capabilities, ensuring the delivery of efficient, high-quality solutions.

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How do you mentor less experienced engineers in the team?

Describe your approach to mentoring engineers by focusing on individualized skill development and encouragement. Discuss how you give constructive feedback, share knowledge through collaboration, and provide opportunities for them to take on responsibilities that challenge and develop their skills.

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How do you align integration solutions with business objectives?

Talk about your method for ensuring alignment between integration solutions and business objectives by collaborating closely with business units. Explain how you engage stakeholders throughout the development process to ensure that the final product fulfills operational needs and strategic goals.

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What steps do you take to ensure compliance and security in your projects?

Discuss the procedures you implement to ensure compliance and security by referencing established policies and industry standards. Highlight your proactive approach to security assessment, involvement with cybersecurity teams, and continuous monitoring for vulnerabilities throughout the integration process.

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What motivated you to apply for the Practice Lead - Integration role at Datacom?

Share your motivation for applying to Datacom, emphasizing the company’s commitment to innovation and its supportive culture. Discuss how the role aligns with your professional values, goals for team leadership, and desire to impact organizations positively through technology.

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DATE POSTED
April 5, 2025

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