Systems Engineer - job 1 of 2

As a Systems Engineer at Datacom, you will be responsible for installing, testing, and maintaining end-user software and hardware. Your role will also include monitoring the performance of corporate platforms, resolving end-user issues, and ensuring compliance with SLAs for system uptime and reliability. Additionally, you will manage incident queues within the ticket management system while following ITIL4 best practices for change management.

To become a Systems Engineer at Datacom, you should have at least 5 years of experience in systems engineering, particularly in an enterprise environment. Essential skills include advanced troubleshooting for Windows Desktop OS, Microsoft 365 applications, and various networking components like Active Directory and VPNs. Familiarity with ITIL4 change processes is also a plus.

Datacom offers a hybrid work setup for its Systems Engineers, allowing flexibility with three days a week in the office at BGC Taguig. We’re committed to promoting work-life balance, so you will find a supportive environment that encourages professional growth while taking care of your wellness. Plus, no graveyard shifts means you can enjoy a healthy work routine!

Key technical skills for the Systems Engineer position at Datacom include advanced troubleshooting abilities for Windows Desktop OS and mobile devices, in-depth knowledge of Microsoft 365, Exchange Online, and Microsoft Intune. Furthermore, familiarity with networking concepts such as DNS, DHCP, and remote access solutions is crucial for success in this role.

Datacom is dedicated to the career growth of its Systems Engineers. We offer training programs, mentorship opportunities, and a culture that encourages continuous learning and problem-solving. With a dynamic team environment and various projects in a fast-paced setting, you will constantly be challenged and supported in your professional development.

When answering this question, focus on specific examples of how you provided support, resolved issues, and improved systems based on user feedback. Highlight your method for diagnosing problems and the tools you typically used, demonstrating your technical skills and customer service orientation.

To effectively answer this, outline your process for prioritizing based on impact and urgency. Discuss any specific frameworks or tools you use for ticket management, and emphasize your experience in meeting SLA requirements to ensure timely resolution.

Explain your approach to proactive system monitoring, which might include using specific monitoring tools and setting benchmarks for performance metrics. Mention any experience you have with analyzing data to improve system efficiency, as this shows your analytical skills.

Describe your step-by-step response plan, starting from assessing the situation to troubleshooting the problem. Emphasize your ability to stay calm under pressure, communicate effectively with team members and stakeholders, and provide regular updates until the issue is resolved.

In your response, highlight your familiarity with ITIL frameworks and how you’ve applied them to change management processes. Provide specific examples where adhering to ITIL guidelines resulted in improved service delivery and efficiency.

Prepare a STAR response (Situation, Task, Action, Result) that clearly articulates the challenge, your role in addressing it, and the outcome. This will demonstrate your problem-solving abilities and tenacity in overcoming difficulties.

Discuss your strategies for professional development, such as following industry blogs, participating in webinars, or any certifications you pursue. Make sure to articulate your passion for growth and staying current with technological advancements.

Mention any specific tools you have used for supporting Microsoft 365 applications, emphasizing your familiarity with various components of the suite. Discuss any techniques you employ for ensuring smooth operation and user satisfaction.

Talk about your communication and conflict-resolution skills, providing an example where you helped mediate an issue. Highlight your ability to promote teamwork and find solutions that keep the project on track.

Explain your priorities regarding system security, such as user authentication, data protection, and regular updates. Discuss practical measures you've taken to enhance security within your previous roles, as this demonstrates your commitment to best practices.