CPC Processor Customer Service - Call Center

As a CPC Processor Customer Service representative at Datavant, your main responsibilities include processing medical record requests, answering inquiries related to the release of information, and providing timely updates to patients and stakeholders. You'll document all interactions accurately using multiple software systems, ensuring that you maintain high standards of customer service and confidentiality throughout.

To qualify for the CPC Processor Customer Service role at Datavant, you should possess a high school diploma from an accredited institution. Additionally, experience with multi-line phone systems and proficiency in Microsoft Office (especially Word and Excel) are crucial. Prior experience in data entry, medical records, or insurance claims processing is considered beneficial for this position.

Datavant is committed to creating a diverse and inclusive work environment for all its employees, including those in the CPC Processor Customer Service role. We aim to provide reasonable accommodations and have a strong culture of communication and support that helps every employee thrive. Furthermore, we uphold equal employment opportunities and encourage applicants from diverse backgrounds to join our team.

New hires for the CPC Processor Customer Service position at Datavant undergo comprehensive training that includes mandatory employee in-service meetings and access to resources that help them excel in their roles. You'll also take a 90-day ROI certification course that ensures you understand all necessary protocols and compliance standards.

The estimated total cash compensation range for the CPC Processor Customer Service role at Datavant is between $15 and $18.32 USD per hour. This range is influenced by individual experience, skills, and specific job responsibilities. Datavant also offers a total rewards strategy that reflects the value of your contributions to our mission.

When answering this question, highlight your previous experience in customer service roles, especially any that involved handling high call volumes. Discuss specific instances where you resolved customer queries effectively, demonstrating your ability to maintain professionalism and empathy while managing multiple inquiries.

To effectively answer this question, explain your process for documenting calls accurately. You might mention using structured notes, checking for clarity in your communications, and ensuring that all relevant information is recorded in the appropriate software systems to uphold data accuracy.

Share your organizational skills and methods for multitasking, such as prioritizing tasks based on urgency, creating to-do lists, or using software tools that help streamline your workflow. Provide examples of how these strategies have helped you in previous roles.

Discuss your conflict resolution skills and emphasize the importance of listening to the customer's concerns. Explain that you would empathize, ask clarifying questions, and work collaboratively to find a suitable solution while maintaining a positive approach.

In your response, demonstrate your understanding of HIPAA regulations and their significance in safeguarding patient information. Explain how you ensure compliance in your communication and documentation practices, and mention your readiness to complete the annual HIPAA training provided by Datavant.

This is a great opportunity to express your passion for customer service and efficiency. Talk about your drive to help others navigate health data inquiries quickly and effectively, and how you thrive in fast-paced settings that challenge you to stay focused and productive.

Provide a specific example that showcases your dedication to customer service. Explain the situation, what actions you took to exceed the customer's expectations, and the positive outcome that resulted from your efforts.

Share strategies that help you cope with pressure, such as breaking tasks into manageable steps or communicating with your team for support. Mention any prior experiences where you successfully met deadlines under pressure and the skills you employed to ensure that quality was maintained.

Discuss your attention to detail and any specific experience you have with data entry. Talk about the importance of accuracy in processing medical record requests and how your previous roles have equipped you with skills to minimize errors and ensure high-quality data management.

Reflect on Datavant's mission and your desire to contribute to health tech innovation. Speak to your values aligning with the company's goals, your interest in the healthcare industry, and how this role presents an opportunity to make a meaningful impact on healthcare decisions.