Member Services Specialist - job 1 of 2

As a Member Services Specialist at Daxko, your primary responsibilities include managing member communication via email and phone, addressing billing inquiries, resolving account issues, ensuring financial accuracy, and supporting billing processes. You'll actively engage with members, providing a seamless service experience while utilizing our sophisticated software tools.

To apply for the Member Services Specialist position at Daxko, you need at least a high school diploma and six months of customer service experience. Proficiency in computer systems and CRM software is important. Preferred candidates will have a bachelor's degree and previous experience resolving escalated customer concerns.

Daxko provides ongoing training for its Member Services Specialists to enhance product knowledge and service skills. This commitment to personal and professional development helps you excel in a supportive team environment and ensures you're always equipped to provide excellent service to our members.

Yes, the Member Services Specialist role at Daxko is hybrid, allowing you to work remotely while also collaborating with your team. This flexibility helps you maintain a balance between professional and personal commitments.

Member Services Specialists at Daxko enjoy great perks, including flexible paid time off, affordable health insurance options, a monthly fitness reimbursement, 401(k) matching, and even new-parent paid leave. We genuinely care about our team members' well-being and strive to create a positive work environment.

When answering this question, emphasize your love for helping people and your commitment to improving their experiences. Share specific instances where your assistance positively impacted a customer's journey.

It's essential to listen actively and validate their feelings. Explain calmly how you’d troubleshoot their issue, ensuring them that you are there to help them resolve it, demonstrating your problem-solving capabilities.

Use the STAR method to structure your response. Describe the situation, your task, the action you took to exceed their expectations, and the positive outcome that followed, showcasing your dedication as a Member Services Specialist.

Share your experiences using any billing systems or CRM software, discussing the context in which you've used them, and how your skills in navigating software efficiently will contribute to your role at Daxko.

Discuss how you assess the urgency and impact of tasks, highlighting any organizational tools or techniques you use to keep track of your workload while maintaining strong customer service.

Emphasize qualities such as empathy, patience, and strong communication skills. Being able to connect with members and provide effective support is vital in delivering the exceptional service Daxko strives for.

Outline your personal strategies for maintaining motivation, such as setting small goals, taking short breaks, or focusing on the positive impact your work has on members’ lives as a Member Services Specialist.

Focus on collaboration and communication. Describe the situation, how you approached the conflict, and how your efforts led to a successful resolution, showcasing your teamwork and interpersonal skills.

Highlight skills like strong communication, problem-solving, and your ability to learn quickly. Mention any relevant experiences that demonstrate your capabilities related to the Member Services Specialist role at Daxko.

Express your admiration for Daxko’s mission to power wellness and improve lives. Mention any specific aspects of the company culture or values that resonate with you, showing that you’ve done your research and are genuinely interested.