Program Manager

As a Program Manager at Devereux, your role encompasses a variety of responsibilities that are vital for the welfare of the individuals in your care. You will plan and implement comprehensive developmental programs tailored to meet the unique needs of each individual. This includes overseeing staff management tasks such as hiring, performance assessments, and ensuring adequate shift coverage. Additionally, you will facilitate engaging group outings and manage essential logistics, ensuring that the home environment remains a welcoming place for those we serve.

To qualify for the Program Manager position at Devereux, candidates should possess at least a High School Diploma or GED, with a preference for a Bachelor's degree in a related field. A valid non-provisional driver's license is essential as well. Additionally, applicants should have a minimum of one year of supervisory experience in a behavioral health setting and experience working with individuals with disabilities is preferred. Being empathetic and having a collaborative approach to care are also key traits for success in this role.

As a Program Manager at Devereux, you're not just taking on a job; you're entering a supportive work experience that values your well-being. You’ll enjoy comprehensive health benefits from day one, plus opportunities for tuition coverage and student loan assistance through our ASCEND program. You'll receive training and development that supports your growth, as well as time off benefits starting immediately. With a focus on a collaborative and positive work environment, Devereux truly invests in its employees.

At Devereux, career growth opportunities abound for Program Managers. Through our ASCEND program, you will gain access to professional coaching and development resources aimed at boosting your career trajectory. With a culture that values continuous learning, you can pursue additional qualifications and training that will help you advance within Devereux. This role serves as a foundational step, potentially leading to senior management roles as you gain experience and expertise.

Devereux is committed to creating a positive work environment for its Program Managers through its emphasis on Servant Leadership principles. This approach allows you to connect with your authentic self and encourages collaboration among the multidisciplinary team. The company prioritizes employee well-being by offering strong support systems, open communication channels, and an inclusive atmosphere where every staff member can thrive and contribute effectively to the organization's mission.

When answering this question, highlight specific leadership experiences you've had in a behavioral health context. Discuss not only your supervisory duties but also how you fostered teamwork and supported staff with professional growth, particularly in challenging situations. Use examples to showcase your capacity to guide and inspire a diverse team while ensuring quality care for individuals.

In responding to this question, focus on your approach to assessing individual needs. Discuss methods such as conducting evaluations and collaborating with interdisciplinary teams to identify goals for personal development. Share your process for implementing and adjusting programs based on feedback, ensuring the care plan remains dynamic and responsive to each individual's evolving needs.

Describe strategies such as developing a clear training schedule, providing refresher courses, and using performance tracking metrics. Highlight your role in fostering an environment where staff feels motivated to engage with training opportunities, perhaps by linking compliance to their own career advancements and growth within the company.

Discuss your conflict resolution strategies, emphasizing the importance of communication, empathy, and mediation. Share specific experiences where you've successfully navigated conflicts, restoring team cohesion or resolving issues with individuals receiving care by taking proactive steps to understand different perspectives.

Talk about prior experiences where you successfully initiated or participated in community outreach programs. Explain how you fostered relationships with local organizations and community members to promote the organization's mission, increase visibility, and create opportunities for engagement for individuals in care.

Emphasize techniques you use to foster a positive atmosphere, such as encouraging open communication, establishing daily routines, and planning enriching activities that promote social interaction. Share how you contribute to a nurturing environment that celebrates achievements and supports individuals dealing with challenges.

Discuss your commitment to individual well-being through consistent assessments and personalized programming. Highlight how you advocate for individuals’ needs, ensuring they have access to necessary resources and support, thereby enabling them to thrive within the group home.

When answering, draw on specific experiences where you sought feedback directly from individuals. Explain how their input influenced the care delivered and any adjustments made to improve their experience. This showcases your dedication to person-centered care and responsiveness.

Detail your stress management techniques, which may include mindfulness, seeking support from peers, and employing organizational skills to tackle tasks systematically. Share examples of high-pressure situations where you successfully maintained composure and effectiveness, showcasing your ability to lead amidst challenges.

Highlight qualities such as empathy, leadership, adaptability, and strong communication skills. Discuss how these qualities contribute to effective management, fostering a supportive environment, and ensuring individuals receive the best possible care. You might also relate them to your personal experiences and successes.