SPM Domain Architect, Ostrava

As a ServiceNow SPM Domain Architect at Devoteam, your main responsibilities include designing and implementing tailored SPM solutions, working closely with the product team and stakeholders to ensure seamless service delivery. You will also be responsible for documenting ServiceNow architecture, integrating third-party interfaces, and contributing to software releases.

To be considered for the ServiceNow SPM Domain Architect role at Devoteam, you should have a Bachelor's or Master's degree in a technology-related field. Additionally, at least 4 years of implementation experience with ServiceNow, particularly in SPM, is required, along with relevant certifications such as CSA and CIS SPM.

The ideal candidate for the ServiceNow SPM Domain Architect position should have over 4 years of experience with scripting or programming languages, particularly JavaScript and SQL. This technical expertise is essential for creating and managing effective ServiceNow solutions.

At Devoteam, we prioritize career development and offer various support mechanisms for ServiceNow SPM Domain Architects. This includes opportunities for training, access to certifications in cutting-edge technologies, and a transparent framework for career advancement through annual performance evaluations.

Devoteam provides a range of attractive benefits for its ServiceNow SPM Domain Architects, including 5 weeks of vacation, flexible working hours, hybrid office options, and more. Employees also enjoy perks like meal allowances, phone plans, and opportunities for foreign business trips.

When answering this question, highlight your hands-on experience with ServiceNow, focusing on projects where you implemented the SPM module. Discuss specific challenges you faced and how you overcame them, demonstrating your capability to handle SPM-related tasks.

Your answer should outline your methodology for the design process, including gathering requirements, collaborating with stakeholders, and conducting tests. Emphasize your ability to customize solutions based on the organization's needs.

Discuss your proficiency in relevant programming languages such as JavaScript and SQL. Mention any additional tools or frameworks you've used to enhance ServiceNow implementations, as this showcases your technical expertise.

Share your strategies for staying current, such as attending webinars, participating in ServiceNow community forums, and pursuing certifications. This demonstrates your commitment to continuous learning and professional growth.

Prepare a concise case study of a specific project, detailing your role, the challenges faced, and the outcomes achieved. This will illustrate your expertise and ability to deliver results within the SPM domain.

Highlight your interpersonal skills and techniques for clear communication, such as active listening, summarizing technical concepts for non-technical stakeholders, and facilitating workshops or meetings.

Discuss instances where you've successfully integrated ServiceNow with other systems, the complexities involved, and the methodologies you used. This showcases your problem-solving abilities and technical know-how.

Reflect on a few common challenges, like resistance to change or technical limitations, and explain how you handled them, demonstrating your proactive thinking and adaptability.

Discuss your time management strategies and quality assurance practices, emphasizing the importance of balance in delivering quality results within deadlines.

Explain your philosophy regarding user training, focusing on methods you implement to ensure users can effectively utilize the ServiceNow solutions you’ve developed, such as creating user manuals or conducting workshops.