Partner Program Director (Customer Loyalty)

The Partner Program Director at Dext is responsible for designing and implementing an innovative Partner Program that drives significant revenue growth. This includes developing commercial frameworks, assessing existing community programs, and collaborating closely with regional GMs to tailor programs to market-specific needs. Additionally, the role involves securing buy-in from senior leadership and ensuring that the program aligns with the overall Dext value proposition and go-to-market strategy.

To be considered for the Partner Program Director position at Dext, candidates should have at least 10 years of experience in B2B SaaS, particularly in the accounting tech space. A proven track record in building and launching successful partner and customer loyalty programs is essential. Strong stakeholder management skills and a commercial mindset focused on revenue impact are also highly valued in this role.

Success for the Partner Program Director at Dext is measured by the delivery and adoption rates of the Partner Program, along with growth in partner sign-ups and new acquisitions. Key performance indicators also include increased client growth and retention through partnerships, as well as high partner engagement and satisfaction levels, all contributing to a measurable impact on annual recurring revenue (ARR).

Dext fosters a fast-growing and ambitious work culture where collaboration is key. The Partner Program Director will have opportunities to interact with talented teams across the globe, shaping high-impact programs. Dext promotes a culture of inclusivity and diversity, valuing diverse perspectives that drive innovation and success in the workplace.

Working at Dext as a Partner Program Director comes with various perks, including a competitive salary, flexible working arrangements, generous vacation policies, employer-paid medical insurance, access to professional development resources like LinkedIn Learning, and support for mental health. The company is committed to providing both professional growth and personal well-being.

When answering this question, it's essential to highlight specific examples of partner programs you've initiated, including the challenges you faced, how you overcame them, and the results achieved, such as increased partner engagement or revenue growth. Focus on your strategic approach and collaboration with different teams.

Indicate how you approach cross-functional collaboration to understand company goals. Discuss your ability to gather input from teams like Sales and Marketing to tailor the Partner Program accordingly, ensuring that every aspect contributes towards the larger objectives of the company.

Here, you should discuss specific strategies like developing tiered incentives, regular communication, and support systems that recognize and reward partner contributions. Provide examples of engagement metrics you might track and how you would adapt the program based on feedback.

Your answer should focus on defining clear key performance indicators (KPIs), such as partner retention rates, ARR growth, and engagement levels. Discuss your methods for monitoring these metrics and how you would use them to optimize the program continuously.

Use this question to demonstrate your presentation skills and ability to influence decision-making. Share a specific example detailing how you prepared for the presentation, the data you leveraged, and the outcome of your efforts in terms of buy-in or successful implementation.

When answering this, do thorough research on Dext’s software offerings, their impact on financial workflows, and the company’s vision. Conveying your knowledge of the company demonstrates your genuine interest and motivation for the role.

Discuss the importance of communication and trust in building successful partnerships. Share strategies you employ, such as regular check-ins, understanding partner needs, and collaborating on opportunities that bring value to both parties.

Be honest yet optimistic, discussing common challenges like competing priorities within the organization or market resistance. Focus on your proactive strategies to address these challenges, promoting adaptability and innovation in problem-solving.

Indicate your understanding of the importance of cultural and market differences. Provide examples of past experiences where you tailored partner initiatives based on specific regional needs, emphasizing research and collaboration with local teams.

Convey that data-driven decision-making is crucial in optimizing partner programs. Share your approach to analyzing data related to partner performance, market trends, and program effectiveness to guide strategic decisions.